Skip to content

Ottawa. Transit Services - OC Transpo - Accessible Transit

Record #: 68969664 |  Last Full Update: 9 Sep 2020

Description and Services
Description (Service) COVID-19 (May 25, 2020): all OC Transpo Customer Service Centres (CSC) are closed until further noticeInformation on all accessible transit issuesCommunity Pass: A discounted Community Pass is available to Ottawa residents who receive Ontario Disability Support Program (ODSP) benefits or who are registered Para Transpo customersTravel Training in partnership with community agencies and schoolsService Animals: Customers can use their identification from a recognized service animal training school or one-piece Attorney-General of Ontario Guide Dog photo ID. Situations where the animal has not been trained at a recognized school require the customer to contact the Accessible Transit SpecialistCanadian National Institute for the Blind (CNIB) Pass: Registered CNIB customers can use their CNIB one-piece photo ID card as a transit pass* Also available: Attendant Card * Priority Seating Card * Service Animal Card * Destination Card * Medical Emergency Card * Bus Hailing Kit
Hours COVID-19 Office hours Mon-Fri 9 am-5 pm * Information Centre Mon-Fri 7 am-9 pm * Sat 8 am-9 pm * Sun 9 am-5 pm
Eligibility People with disabilities
Languages English; French
Application Community Passes are available at these OC Transpo Sales Centre locations: Rideau Centre, St. Laurent, Lincoln Fields and Place d'Orléans Transitway Stations. For information on Support Person or Priority Seating Photo ID Cards: call 613-741-4390. Service Animal Card, Destination Card, Medical Emergency Card, Bus Hailing Kit: call or email the Accessible Transit Specialist. Persons who are Blind and Visually Impaired contact: CNIB Information Centre 613-563-4021.
Location & Accessibility
Service Area Ottawa

925 Belfast St
Ottawa, ON K1G 0Z4

Get Directions

Physical Access Fully Accessible
Contact Information
Office Information Line 613-741-4390 ; Accessible Transit Specialist 613-580-2424 ext 52873
After Hours 3-1-1 ; 613-580-2400
Fax 613-741-7359
TTY 613-741-5280
Social Media Facebook | YouTube | Twitter