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Ottawa. City Operations - Ottawa Police Service - Crisis Counsellors

Record #: 90786415 |  Last Full Update: 21 Aug 2025

Description and Services
Description (Service)

The Victim Support Unit (VSU) provides crisis intervention and referrals to victims/survivors of crime and persons involved in tragic circumstances. In a partnership with Police Officers, Crisis Counsellors provide service to victims/survivors through the provision of crisis intervention, risk and needs assessment, and referral to appropriate community resources.

  • For victims/survivors of crime and tragic circumstances (including homicides, suicides, intimate partner violence, sexual assaults, sudden deaths)

    • Crisis Counsellors are responsible for :

      • Early intervention and crisis intervention

      • Assessing needs, providing information on available services and the criminal justice process

      • Assessing needs and providing information on available services and the criminal justice process

      • Offering information on risk and safety needs

      • Assisting in developing an individual safety plan

      • Providing information on potential financial assistance

      • Connecting with community-based programs for long-term and comprehensive support

      • Offering insight on the impacts of trauma and coping strategies

      • Enhanced support for vulnerable victims

The unit works in partnership with Ottawa Victim Services (OVS), a community-based non-profit organization that delivers on-scene response and follow-up services to victims/survivors of crime.

Hours Mon-Fri 8 am-9 pm, Sat-Sun 10 am-7 pm
Eligibility Victims/Survivors of crime or tragic circumstances
Languages English, French
Application Services can be accessed through self-referral by calling or emailing directly. Services can also be accessed by a referral placed by Police Officers or community agencies.
Location & Accessibility
Service Area Ottawa
Address

474 Elgin St
Ottawa, ON K2P 2J6
Canada

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Physical Access Fully Accessible
Contact Information
Office 613-236-1222 ext. 2223
Crisis 613-230-6211
Ottawa Victim Services 613-238-2762
TTY 613-760-8100
Email victimcrisisunitintake@ottawapolice.ca
Website https://www.ottawapolice.ca/en/reports-and-requests/victim-support-unit.aspx
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