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CNIB Deafblind Community Services - Intervention for Persons who are DeafBlind, Ottawa Office

Record #: 68979402 |  Last Full Update: 3 Aug 2023

Description and Services
Description (Service) COVID-19 (August 10, 2022): Office open on an appointment only basis. DBCS intervention services is still providing intervention support throughout the pandemic while following all local health advice.

Intervenor services for adults who are Deafblind
  • provides the person who is Deafblind with accurate information in an appropriate manner to enable them to make choices, plan future actions, communicate successfully, navigate their environment and achieve as much independence as possible
Can be used to assist adults who are Deafblind with:
  • communications to access services (such as going to the bank or shopping) or to participate in the community (such as going to the library or taking part in a community group)
  • accessing and sharing accurate information during important meetings (such as medical appointments or meeting with a lawyer) to support informed decision making
  • learning how to use community services, such as public transportation, more independently
  • conducting daily activities
Emergency intervenor service:
  • program that allows CNIB's DeafBlind clients to contact an intervenor if they are in an emergency situation
  • Emergency Communication Kits containing items to assist a person who is Deafblind and allow the first responder/hospital staff to communicate until an intervenor arrives
Hours Mon-Fri 8:30 am-4:30 pm * Emergency intervenor service Mon-Sun 24 hours
Eligibility Individuals 18 years and older who are Deafblind

  • deafblindess is a combined loss of hearing and vision to such an extent that neither the hearing nor vision can be used as a means of accessing information to participate and be included in the community

Languages American Sign Language
Application Call or send an email for more information ; Emergency intervenor service: call the crisis telephone number or the TTY number, write a text message to 905-745-7112, or send an email to
Location & Accessibility
Service Area Ottawa

1355 Bank St
Suite 102
Ottawa, ON K1H 8K7

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Physical Access Fully Accessible
Contact Information
Office 613-542-4975 ext 5016
Crisis 1-855-862-6001
Fax 613-563-1898