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Office of the Taxpayers' Ombudsperson - Office of the Taxpayers' Ombudsperson

Record #: 68976634 |  Last Full Update: 4 Sep 2025

Description and Services
Description (Service) The Office of the Taxpayers' Ombudsperson (OTO) works independently from the Canada Revenue Agency (CRA) to:
  • improve the service that the CRA provides to taxpayers by reviewing service-related complaints
  • look at issues that can affect more than one person, or a segment of the population
Hours Mon-Fri 8:15 am-4:30 pm
Eligibility No restrictions
Languages English, French
Application To submit a complaint, view the application process and download the form from the website.
Location & Accessibility
Service Area Canada
Address

Office of the Taxpayers' Ombudsperson, 171 Slater St
Unit 1000
Ottawa, ON K1P 5H7
Canada

Get Directions

Physical Access Unknown
Contact Information
Office 1-866-586-3839
Fax 1-866-586-3855
Out of Area 613-221-3109
Fax 418-566-0321
Website https://www.canada.ca/en/taxpayers-ombudsperson.html
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