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Ottawa. City Operations - Community and Social Services - Housing Services

Record #: 68973284 |  Last Full Update: 7 Jan 2022

Description and Services
Description (Service) COVID-19 (10 November 2021): The City continues to support residents experiencing homelessness or at risk of becoming homeless through emergency shelters, support services and outreach. Funding for homelessness programs continues. Some agencies are closed, but staff are available by phone. Agencies that are open have reduced staffing, are social distancing and are following strict hygiene procedures. There will be no evictions from social housing during this time. The Social Housing Registry continues to take calls from residents. People fleeing domestic violence can continue to apply for priority housing. Housing providers are checking in with vulnerable tenants over the phone.
Funds community agencies that, in turn, help people who experience homelessness and those at risk of becoming homeless through a system of services that ranges from preventing homelessness to helping people find permanent housing

Funded Programs:

Emergency Shelters:
  • subsidizes permanent shelter spaces in one City-operated family shelter, eight community shelter providers and overflow facilities as needed
  • shelter operators provide a variety of services including meals, a place to sleep, and case management, including practical assistance
  • all clients are assessed and referred to the social and health services they need
  • each shelter has a housing support worker to help clients find long-term housing and settle into the community
  • no one who needs emergency shelter is turned away and other option are assessed to ensure no one is left without shelter
Support Services- Supported Housing:
  • case management support workers assist clients with activities provided in their own homes through scheduled visits, such as life skills to support independent living
  • individuals live in scattered units across the city including units that are block-leased by the service provider
Support Services - Housing-Based Case Management:
  • managers assist people who are unsheltered and/or in emergency shelters to find appropriate housing, learn relevant life skills, and promote an improved quality of life by facilitating timely access to community supports, thereby enhancing housing stability and supporting long-term housing retention
  • funds a number of homelessness outreach teams whose functions include helping people who are on the street to access emergency shelters and to obtain housing, as well as supporting people experiencing homelessness by preventing or reducing potential harm and connecting them to health and social services
Hours Administration Mon-Fri 8 am-4 pm * Emergency Shelter Service Mon-Sun 24 hours
Eligibility Homeless families
Languages English, French
Application Contact by phone to request an application for social assistance and referral to a shelter (3-1-1) * during regular business hours, ongoing Ontario Works clients may contact their Case Coordinator directly for a referral * to get on the waiting list for the Social Housing Registry, call 613-526-2088
Location & Accessibility
Service Area Ottawa

Mary Pitt Centre; 100 Constellation Dr
8th Flr E
Ottawa, ON K2G 6J8

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Physical Access Fully Accessible
Contact Information
Office 3-1-1
Office 613-580-2400
Toll Free 1-866-261-9799
After Hours 3-1-1
Fax 613-580-2648
TTY 613-580-2401
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