Ontario. Office of the Ombudsman of Ontario - Office of the Ombudsman

Record #: 68972682 | Last Full Update: 1 May 2026

Description and Services
Description (Service)	Children and Youth Unit will respond to calls from children and youth in care Confidential investigation of public complaints about Ontario government services that could not be resolved through regular complaints procedures includes provincial ministries, Crown corporations, tribunals, agencies, boards and commissions Ontario universities and school boards child protection services (handled by the Children and Youth Unit - see separate entry) French language services (handled by the French Language Services Unit - see separate entry) municipalities (excluding matters handled by Ombudsman Toronto - see separate entry) cannot deal with matters regarding federal government, courts or decisions of judges, lawyers, local police, politicians, doctors, hospitals, long-term care homes or the private sector operates as an office of the provincial legislature, independent of the government and political parties
Hours	Mon-Fri 9 am-4:30 pm
Eligibility	Ontario residents with complaints about Ontario government services listed in the Who We Oversee database
Languages	English, French
Application	Complaints can be made online, by phone, email, regular mail, fax, or TTY
Location & Accessibility
Service Area	Ontario
Address	483 Bay St 10th Fl, South Tower Toronto, ON M5G 2C9 Canada Get Directions
Physical Access	Fully Accessible:
Contact Information
Office	416-586-3300
Fax 2	1-866-863-2560
Toll Free	1-800-263-1830
Fax	416-586-3485
TTY	1-866-411-4211
Email	info@ombudsman.on.ca
Website	https://www.ombudsman.on.ca/home
Social Media	Facebook \| YouTube \| Twitter