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Ontario. Office of the Ombudsman of Ontario

Record #: 68972682 |  Last Full Update: 11 Feb 2022

Description and Services
Description (Service) Confidential investigation of public complaints about Ontario government services that could not be resolved through regular complaints procedures
  • includes provincial ministries, Crown corporations, tribunals, agencies, boards and commissions, as well as universities and school boards, child protection services, French language services, and Ontario municipalities (excluding matters handled by Ombudsman Toronto -- see separate entry)
  • Cannot deal with matters regarding federal government, courts or decisions of judges, lawyers, local police, politicians, doctors, hospitals, long-term care homes or the private sector
  • Operates as an office of the provincial legislature, independent of the government and political parties
Hours Mon-Fri 9 am-4:30 pm
Eligibility Ontario residents with complaints about Ontario government services listed in the Who We Oversee database
Languages English, French
Application Complaints can be made online, by phone, email, regular mail, fax, TTY or in person * appointment recommended for in-person complaints
Location & Accessibility
Service Area Ontario

483 Bay St
10th Flr, South Tower
Toronto, ON M5G 2C9

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Physical Access Fully Accessible ; Wheelchair accessible automatic main entrance ; Easy access to elevator ; Barrier-free washroom including door and stall ; Dedicated accessible washroom with all features
Contact Information
Office 416-586-3300 ; Children and Youth Unit 416-325-5669 ; French Language Services Unit 416-847-1515
Toll Free 1-800-263-1830 ; Children and Youth Unit 1-800-263-2841 ; French Language Services Unit 1-866-246-5262
Fax 416-586-3485 ; Children and Youth Unit; 416-325-5681 ; French Language Services Unit 416-847-1520
TTY Toll free 1-866-411-4211 ; Children and Youth Unit; 416-325-2648 ; French Language Services Unit 416-640-0093
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