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Youth Services Bureau of Ottawa - Mental Health Services - Integrated Crisis Services

Record #: 68972644 |  Last Full Update: 1 Dec 2021

Description and Services
Description (Service) COVID-19 (May 1, 2020): The mental health counselors are doing youth and family sessions and the walk-in clinic sessions by phone and video. Call 613-562-3004 for more information.

Crisis response service
  • can be accessed when other services are unavailable at the time to respond to those in need
  • crisis line and online chat are available 24/7
  • short-term follow-up services and assessment for families or youth
Effective interventions at the time of the crisis in order to reduce or divert unnecessary access to:
  • hospital emergency rooms
  • police contact
  • children protection services
  • residential placement
  • short-term follow-up services and assessment
Hours COVID-19 Telephone crisis counselling Mon-Sun 24 hours
Online Crisis Chat Hours Mon-Sun 24 hours
  • crisis line, chat support and mobile interventions area available for youth between the ages of 0-17 and their families
  • Residential Crisis Unit is for youth aged 12-15
  • in-home interventions and crisis support follow-up are available for the Ottawa area only
  • the crisis line, online chat and Residential Crisis Unit are available for the following areas: Ottawa, Prescott-Russell, Counties of Stormont, Dundas and Glengarry and Renfrew County

Languages English, French
Application Call or use the chat fonction on their website to obtain services
Location & Accessibility
Service Area Frontenac County, Hastings County, Lanark County, Leeds and Grenville United Counties, Lennox and Addington County, Ottawa, Prescott and Russell United Counties, Prince Edward County, Renfrew County, Stormont, Dundas and Glengarry United Counties

Ottawa, ON

Physical Access Not Applicable
Contact Information
Office 613-562-3004
Crisis 613-260-2360
Toll Free 1-877-377-7775
Fax 613-562-0229
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