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Distress Centre of Ottawa and Region - Mental Health Crisis Line

Record #: 68969876 |  Last Full Update: 30 Jan 2024

Description and Services
Description (Service) Mental health crisis line and access to a mental health crisis team

First point of public access to the mental health crisis response system
  • screening, assessment, referrals, support in a crisis, suicide intervention and transfer to the local crisis team or to emergency services when advisable
  • staffed by trained volunteers, supported by professional staff
The crisis team works closely with hospital emergency rooms, psychiatrists and police to ensure a safe and comprehensive response
  • crisis intervention, assessment, consultation, and links to community supports in a least intrusive approach to enable individuals in crisis to remain in their own environment
  • consultation and advice can be provided to family
  • follow-up and support can be provided for certain cases to help resolve the crisis
  • composed of crisis counsellors, registered nurses and/or social workers
Hours Mon-Sun 24 hours
Eligibility Individuals 16 years and older

Languages English, French
Application Call the crisis line
Location & Accessibility
Service Area Ottawa, Prescott and Russell United Counties, Renfrew County, Stormont, Dundas and Glengarry United Counties

Ottawa, ON K1Y 4J6

Physical Access Not Applicable
Contact Information
Office 613-238-1089
Crisis 1-866-996-0991
Fax 613-722-5217
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