Ottawa. Transit Services - OC Transpo - Accessible Transit

Record #: 68969664 | Last Full Update: 30 Dec 2025

Description and Services
Description (Service)	Information on all accessible transit issues Travel Aids bus hailing kits destination cards medical emergency cards bus connection kits Community Pass: A discounted Community Pass is available to Ottawa residents who receive Ontario Disability Support Program (ODSP) benefits or who are registered Para Transpo customers Travel Training in partnership with community agencies and schools Service Animals: Customers can use as identification a vest, harness or other visual indicator that clearly identifies your animal as a service animal an Attorney-General of Ontario guide dog photo ID card previously-issued OC Service Animal card. Although no longer offered, existing cards remain a valid way to identify a service animal a letter from a regulated health professional confirming you require the animal for reasons relating to a disability a-card free smart card for clients with a CNIB or Attorney General of Ontario card Also available: Attendant Card Priority Seating Card Service Animal Card
Hours	Rideau Center Customer service center: Mon-Sat 9:30 am-9 pm, Sun 11 am-6 pm * Customer Information Mon-Fri 7 am-9 pm, Sat 8 am-9 pm, Sun 9 am-5 pm
Eligibility	People with disabilities
Languages	English, French
Application	Call 613-560-5000 or TTY 613-741-5280 to apply for Community Pass For information on Support Person or Priority Seating Photo ID Cards: call 613-741-4390 * Service Animal Card, Destination Card, Medical Emergency Card, Bus Hailing Kit: call or email the Accessible Transit Specialist * Persons who are Blind and Visually Impaired contact: CNIB Information Centre 613-563-4021
Location & Accessibility
Service Area	Ottawa
Address	925 Belfast Rd Ottawa, ON K1G 0Z4 Canada Get Directions
Physical Access	Fully Accessible
Contact Information
Office	613-741-4390
Ride Booking	613-560-5000
After Hours	3-1-1 ; 613-580-2400
Fax	613-741-7359
TTY	613-741-5280
Email	accessibility@octranspo.com
Website	https://www.octranspo.com/en/our-services/accessibility/
Social Media	Facebook \| YouTube \| Instagram \| Twitter \| LinkedIn