Skip to content

Canadian Mental Health Association Ottawa - Mental Health Community Support Services

Record #: 68969229 |  Last Full Update: 12 Aug 2021

Description and Services
Description (Service)
COVID-19 (28 September 2020) many services are currently offered by phone or the following virtual ways:
  • PCVC - Personal computer video conferencing
  • OTN - Ontario Telemedicine Network
  • ZOOM - Video/web conferencing platform
For more information about these virtual platforms contact your local CMHA branch using the drop down list

Offices at 311 McArthur Avenue will remain closed to all visitors until further notice

A partnership of 8 Ottawa-based agencies (MHCSS) that provide individualized intensive case management support to persons experiencing severe and persistent mental illness and/or co-occurring substance use, who require support in order to live in the community. Acts as a centralized access point for intensive case management services which is coordinated by CMHA Ottawa

Intensive Case Management: A community based mental health service.

  • outreach
  • assessment and planning
  • direct service provision
  • monitoring and follow up
  • information
  • consultation
  • advocacy
The service model draws from strength-based case management, psychosocial rehabilitation and recovery. Individuals receiving intensive case management may also be able to access other integrated services and treatment groups, including Concurrent Disorders Treatment groups and Smoking Cessation
Hours COVID-19 -- Mon-Fri 8:30 am-4:30 pm
Eligibility Adults 16 years and older with a severe and persistent mental health problem who need significant support in order to access services that are needed and wanted
Languages English, French
Application Self referral * referral by family members, or professionals
Location & Accessibility
Service Area Ottawa

311 McArthur Ave
2nd Flr
Ottawa, ON K1L 8M3

Get Directions

Physical Access Fully Accessible
Contact Information
Office 613-737-7791
Fax 613-737-7644
TTY 613-737-9480
Social Media Facebook | Twitter | LinkedIn