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Financial Consumer Agency of Canada - Government Consumer Protection

Record #: 68969186 |  Last Full Update: 20 May 2026

Description and Services
Description (Service) Responsible for ensuring that federally regulated financial institutions comply with federal consumer protection laws and regulations:
  • monitors financial institutions' compliance with voluntary codes of conduct and their own public commitments
  • informs consumers about their rights and responsibilities when dealing with financial institutions
  • provides information and tools to help consumers understand and shop for a variety of financial products and services
Hours Mon-Fri 8:30 am-5 pm
Eligibility No restrictions
Languages English, French
Application Contact the agency by telephone, e-mail or mail
Location & Accessibility
Service Area Canada
Address


Ottawa, ON K1R 7Y2
Canada

Physical Access Not applicable
Contact Information
Office 1-866-461-3222
Toll Free TTY 1-866-914-6097
Out of Area 613-960-4666
Fax 613-941-1436
TTY 613-947-7771
Email info@acfc-fcac.gc.ca
Website https://www.canada.ca/en/financial-consumer-agency.html
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