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Retirement Homes Regulatory Authority

The Retirement Homes Regulatory Authority (RHRA) is responsible for administering the Retirement Homes Act, 2010 (the Act), which includes licensing and regulating retirement homes on behalf of the government of Ontario. We are an independent, self-funded, not-for-profit corporation, committed to the protection and wellbeing of seniors living in retirement homes.

Record #: MET1993 Last Full Update: 17 Dec 2018
Names
Alternate Name RHRA
Location & Accessibility
Located In Community Toronto Downtown Central
Address & Map
55 York St, Suite 700
Toronto, ON M5J 1R7
 
View Google Map
Intersection York St and Front St W
Physical Access Easy access to elevator
Description and Services
Description (Service) Regulatory agency licenses retirement homes in Ontario * maintains public register of retirement homes * information and referral * educates retirement homes, consumers and the public about the Retirement Homes Act

Receives and investigates complaints on behalf of retirement home residents -- improper or incompetent treatment or care * abuse or neglect * misuse or misappropriation of resident's money * unlawful conduct
Hours To report harm or risk of harm -- Mon-Fri 8 am-6 pm * licensing inquiries -- Mon-Fri 8:30 am-4:30 pm
Areas Served Ontario
Boundaries Ontario
Application Call, email, walk in or visit website * retirement home licensing application available online
Languages English ; French
Fees Application assessment fee may apply - call for information
Service Categories Adult Residential Facility Complaints ; Adult Residential Facility Licensing ; Government Consumer Protection Agencies ~ Housing Issues ~ Older Adult/Aging Issues ; Health and Residential Facility Evaluation Information ; Senior Housing Information and Referral
Contact Information
Office Phone 416-440-3570
Toll Free Phone 1-855-275-7472 ; 1-855-ASK-RHRA
E-Mail info@rhra.ca
Website www.rhra.ca
Primary Executive Jay O'Neill, Chief Executive Officer and Registrar