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Psychiatric Patient Advocate Office

Addresses concerns related to treatment, legal rights, entitlements and quality of life to patients and former patients of Providence Care, Mental Health Services (MHS).

Record #: KGN0756 Last Full Update: 27 Apr 2017
Description and Services
Description (Service) Provincial advocacy and rights protection program of the Ministry of Health and Long-Term Care * protects and promotes the rights and entitlements of Ontarians with mental illness through rights advice, advocacy, and education * rights advice is a process where patients are informed of their rights and options when a psychiatrist changes their legal status under the Mental Health Act and related legislation 
 
Seven mandatory rights advice situations and change to involuntary status: 
* involuntary status renewals 
* incapacity to manage property 
* continuation of incapacity upon discharge in the community 
* informal patients (12-15 years old) 
* incapacity to consent to treatment of a mental disorder 
* issuance or renewal of a Community Treatment Order 
* incapacity to consent to collection use or disclosure of personal health information
Hours Mon-Fri 8:30 am-4:30 pm
Areas Served Frontenac County ; Haliburton County ; Hastings ; Kingston ; Lanark County ; Leeds and Grenville United Counties ; Lennox and Addington County ; Northumberland County ; Peterborough (County of) ; Prince Edward County ; Renfrew County
Eligibility In-patients, out-patients, and former patients of Providence Care
Application Call for more information
Languages English ; French ; Interpretive Services - can be arranged
Fees None
Service Categories Hospital Based Patient Advocate Offices ~ Mental Illness/Emotional Disabilities ; Individual Advocacy ~ Mental Illness/Emotional Disabilities ; Patient Rights Assistance ~ Mental Illness/Emotional Disabilities ; Protection and Advocacy for Individuals with Disabilities ~ Mental Illness/Emotional Disabilities
Contact Information
Office Phone Patient Advocate 613-544-4900 ext 53081 ; Rights Advisor 613-544-4900 ext 53083
Toll Free Phone 1-800-578-2343
Website www.sse.gov.on.ca/mohltc/ppao/default.aspx
Primary Contact Margaret Dain, Rights Adviser; Email: margaret.dain@ontario.ca
Alternate Contact Carol Blake, Patient Advocate
Names
Alternate Name PPAO
Former Name PCCC-MHS (18 May 2007)
Location & Accessibility
Located In Community Kingston
Address & Map
752 King St W, Room 1009
Kingston, ON K7L 4X3
 
View Google Map
Intersection Portsmouth Ave and King St W
Mailing Address PO Box 603 
Kingston, ON K7L 4X3
Bus Route Notes Kingston Transit Trip Planner
Physical Access Fully Accessible
Parking Pay parking lot
Other Details
Established 1983
Funding Provincial - Ministry of Health and Long-Term Care
Resources Pamphlets
Resources Website
Accreditation No