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Ottawa Victim Services

Provides support for individuals who have been victimized as a result of crime or tragic circumstance, via telephone, on-scene and in their victim services office.

Record #: OCR0430 Last Full Update: 10 Apr 2018
Description and Services
Description (Service) On-site early intervention and crisis intervention * safety planning * referrals to community services * enhanced support for vulnerable victims * assistance with applications to VQRP

Victim Quick Response Program (VQRP) -- immediate assistance with emergency expenses related to the incident, including emergency home safety, accommodation, meals, transportation, dependent care costs, counselling, cellular phones, vision care, crime scene cleanup, and funeral expenses * additional assistance for victims of human trafficking include replacement of government documents, storage locker, dental, tattoo removal, and treatment at a recovery facility * no direct reimbursement to victims

Small list of the qualifications for a 911 cell phone: the individual does not already own a cell phone * the individual is not living with the accused * the individual is willing to have ongoing contact with the Supportlink Coordinator * all individuals qualify for safety planning, regardless of their ability to meet the criteria for a 911 cell phone
Hours Mon-Fri 8:30 am-4 pm
Areas Served Ottawa (City of)
Eligibility Ages: 16 year(s) and up 
 
Victims of crime and tragic circumstances * VQRP -- victims of violent crime who have no other financial resources
Application Referral by police, emergency services, community agency or self referral
Languages English ; French ; Interpretive Services
Fees None
Service Categories Crime Victim Compensation ; Crime Victim Compensation ~ Victims of Human Trafficking ; General Crime Victim Assistance ; In Person Crisis Intervention ~ Crime Victims ; In Person Crisis Intervention ~ Traffic Accident Victims ; In Person Crisis Intervention ~ Workplace Accident Victims ; Mobile Devices ~ Crime Victims ; Specialized Information and Referral ~ Crime Victims ; Specialized Information and Referral ~ Traffic Accident Victims ; Specialized Information and Referral ~ Workplace Accident Victims ; Spouse/Intimate Partner Abuse Prevention ; Victim's Rights Groups
Waiting List No
Contact Information
Office Phone 613-238-2762
Fax 613-238-0735
E-Mail info@ovs-svo.com
Website www.ovs-svo.com
Social Media Facebook Twitter
Primary Contact Sylvie Campbell, Program Coordinator, VCARS; Phone: 613-238-2762 ext 226; Email: vcars@ovs-svo.com
Alternate Contact Melissa Heimerl, Executive Director; Phone: 613-238-2762 ext 222; Email: executivedirector@ovs-svo.com
Primary Executive Melissa Heimerl, Executive Director; Phone: 613-238-2762 ext 222
Names
Alternate Name HT1 ; Support Link ; SupportLink ; VCAO ; VCARS ; Victim Crisis Assistance and Referral Services ; Victim Quick Response Program ; VQRP
Former Name Services aux victimes d'Ottawa-Carleton (SAVOC)
Legal Name Ottawa Victim Services-Services aux Victimes d'Ottawa
Location & Accessibility
Located In Community Ottawa
Address & Map
City Centre
250 City Centre Ave, Ste 600
Ottawa, ON K1R 6K7
 
View MapQuest Map
View Google Map
Intersection City Centre Ave and Albert St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free parking
Other Details
Established 1998
Funding Provincial - Ministry of the Attorney General ; Donations - Charitable Registration Number: 884823428 RR0001
Elections The Board of Directors is elected.
Resources Website
Accreditation No