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Ottawa Victim Services

Provides support for individuals who have been victimized as a result of crime or tragic circumstance, via telephone, on-scene and in their victim services office.

Record #: OCR0430 Last Full Update: 22 Nov 2016
Description and Services
Description (Service) On-site early intervention and crisis intervention * safety planning * referrals to community services * provision of cellular telephones for eligible victims * system navigation for vulnerable victims 
Victim Quick Response Program (VQRP) -- immediate assistance with emergency expenses related to the incident, including emergency home safety, accommodation, meals, transportation, dependent care costs, counselling, cellular phones, vision care, crime scene cleanup, and funeral expenses * no direct reimbursement to victims 
Small list of the qualifications for a 911 cell phone: the individual does not already own a cell phone * the individual is not living with the accused * the individual is willing to have ongoing contact with the Supportlink Coordinator * all individuals qualify for safety planning, regardless of their ability to meet the criteria for a 911 cell phone
Hours Mon-Fri 8:30 am-4 pm
Areas Served Ottawa (City of)
Eligibility Ages: 16 year(s) and up 
Victims of crime and tragic circumstances * VQRP -- victims of violent crime who have no other financial resources
Application Referral by police, emergency services, community agency or self referral
Languages English ; French ; Interpretive Services
Fees None
Service Categories Crime Victim Compensation ; General Crime Victim Assistance ; In Person Crisis Intervention ~ Crime Victims ; In Person Crisis Intervention ~ Traffic Accident Victims ; In Person Crisis Intervention ~ Workplace Accident Victims ; Mobile Devices ~ Crime Victims ; Specialized Information and Referral ~ Crime Victims ; Specialized Information and Referral ~ Traffic Accident Victims ; Specialized Information and Referral ~ Workplace Accident Victims ; Spouse/Intimate Partner Abuse Prevention ; Victim's Rights Groups
Waiting List No
Contact Information
Office Phone 613-238-2762
After Hours Phone Staff and Community Members Only 613-505-0233
Fax 613-238-0735
Social Media Facebook Twitter
Primary Contact Danielle Gauthier, Program Coordinator, VCARS; Phone: 613-238-2762 ext 226; Email:
Alternate Contact Melissa Heimerl, Program Coordinator-VQRP; Phone: 613-238-2762 ext 225
Primary Executive Melissa Heimerl, Executive Director; Phone: 613-238-2762 ext 225; Email:
Alternate Name Support Link ; SupportLink ; VASOC ; VCAO ; VCARS ; Victim Crisis Assistance & Referral Services ; Victim Quick Response Program ; Victime Crisis Assistance Ontario ; Victime Quick Response Program ; VQRP
Former Name Services aux victimes d'Ottawa-Carleton (SAVOC) ; Victim Assistance Services of Ottawa-Carleton (VASOC)
Legal Name Ottawa Victim Services-Services aux Victimes d'Ottawa
Location & Accessibility
Located In Community Ottawa
Address & Map
City Centre
250 City Centre Ave, Ste 600
Ottawa, ON K1R 6K7
View MapQuest Map
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Intersection Somerset St W and Rochester St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free parking
Other Details
Established 1998
Funding Provincial - Ministry of the Attorney General ; Donations - Charitable Registration Number: 884823428 RR0001
Elections The Board of Directors is elected.
Resources Website
Accreditation No