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The Ottawa Hospital Department of Patient Advocacy

Facilitates the resolution of patient & family concerns.

Record #: OCR3041 Last Full Update: 02 Mar 2020
Alternate Name Department of Patient Advocacy ; OCR ; The Ottawa Hospital
Location & Accessibility
Located In Community Ottawa
Address & Map
Ottawa, ON
View Google Map
Mailing Address Box 133 
The Ottawa Hospital Civic Campus 
1053 Carling Ave 
Ottawa, ON K1Y 4E9
Physical Access Not Applicable
Description and Services
Description (Service) Service managing patient inquiries, feedback and complaints * facilitates resolution of patient and family concerns * proactively supports the identification, analysis and mitigation of potential risks for patients * provides expertise, support and guidance through review of adverse events and critical incidents * promotes and practices evidence-based decision-making * team made up of professionals from various health care backgrounds with a wide range of skills and expertise * respect, compassion and fairness
Hours Mon-Fri 8 am-4 pm
Areas Served Frontenac County ; Hastings County ; Lanark County ; Leeds and Grenville United Counties ; Lennox and Addington County ; Ottawa (City of) ; Prescott and Russell United Counties ; Prince Edward County ; Renfrew County ; Stormont, Dundas and Glengarry United Counties
Eligibility No restrictions
Application Call or send an email
Languages English ; French - Designated Agency under the French Language Services Act
Fees Service - Covered by the Ontario Health Card
Service Categories Hospital Based Patient Advocate Offices ; Patient Rights Assistance
Waiting List No
Contact Information
Office Phone 613-798-5555 ext 13377
TTY Phone 613-761-4024
Fax 613-761-5469
Social Media Facebook Twitter YouTube
Other Details
Established Amalgamation of 3 hospitals in 1998
Funding Provincial - Ministry of Health * Ministry of Long-Term Care ; Donations - Charitable Registration Number: 869042747 RR0001 (Ottawa Hospital Foundation)
Elections The Board of Governors is elected.
Print Material Pamphlets
Resources Website, medical library, documentation on a variety of health issues
Accreditation Yes * by Accreditation Canada