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The Ottawa Hospital Department of Patient Advocacy

Facilitates the resolution of patient & family concerns.

Record #: OCR3041 Last Full Update: 25 Feb 2017
Description and Services
Description (Service) Service managing patient inquiries, feedback and complaints * facilitates resolution of patient and family concerns * proactively supports the identification, analysis and mitigation of potential risks for patients * provides expertise, support and guidance through review of adverse events and critical incidents * promotes and practices evidence-based decision-making * team made up of professionals from various health care backgrounds with a wide range of skills and expertise * respect, compassion and fairness
Hours Mon-Fri 9 am-12:30 pm, 1:30 pm-4 pm
Areas Served Frontenac County ; Hastings County ; Lanark County ; Leeds and Grenville United Counties ; Lennox and Addington County ; Ottawa (City of) ; Prescott and Russell United Counties ; Prince Edward County ; Renfrew County ; Stormont, Dundas and Glengarry United Counties
Eligibility No restrictions
Application Call or send an email
Languages English ; French - Designated Agency under the French Language Services Act
Fees Service - Covered by the Ontario Health Card
Service Categories Hospital Based Patient Advocate Offices ; Patient Rights Assistance
Waiting List No
Contact Information
Office Phone 613-798-5555 ext 13377
TTY Phone 613-761-4024
Fax 613-761-5469
E-Mail patientadvocacy@toh.on.ca
Website www.ottawahospital.on.ca/wps/portal/Base/TheHospital/PatientsAndVisitors/PatientAdvocacy
Social Media Facebook Twitter YouTube
Names
Alternate Name Department of Patient Advocacy ; The Ottawa Hospital
Location & Accessibility
Located In Community Ottawa
Mailing Address Box 133 
The Ottawa Hospital Civic Campus 
1053 Carling Ave 
Ottawa, ON K1Y 4E9
Physical Access Not Applicable
Other Details
Established Amalgamation of 3 hospitals in 1998
Funding Provincial - Ministry of Health and Long-Term Care ; Donations - Charitable Registration Number: 107805921 RR0001
Elections The Board of Governors is elected.
Resources Pamphlets
Resources Website, medical library, documentation on a variety of health issues
Accreditation Yes * by Accreditation Canada