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Ontario Energy Board [OEB]

Regulates Ontario's electricity & natural gas sectors, approves the natural gas commodity price charged by gas distributors, and monitors & enforces compliance with regulations.

Record #: MET1379 Last Full Update: 12 Aug 2016
Public Comments Disconnection for non-payment by residential customers banned from November 15 to April 30 * electricity providers are required to reconnect customers without power before the start of the disconnection ban period, and waive any charges due to reconnection
Description and Services
Description (Service) Regulates, licenses, monitors and inspects energy industry participants including natural gas and electricity utilities * investigates potential violations and enforces regulations * regulates rates charged to customers * online inquiry and complaint forms * online energy industry information and resources including lists of licensed gas marketers and electricity retailers, and bill calculators for electricity or natural gas usage * information on programs that help low income energy consumers in Ontario * consumer newsletters and brochures

Residential customers -- disconnection for non-payment is banned from November 15 to April 30 of the following year * electricity providers are required to reconnect customers without power before the start of the disconnection ban period and waive any charges due to reconnection, including Collection of Accounts service fees * visit website for more details
Hours Mon-Fri 8:30 am-5 pm
Areas Served Ontario
Boundaries Ontario
Application Call or visit website for information * complaint or inquiry forms available online
Languages English ; French
Service Categories Consumer Education ~ Utility Issues ; Government Consumer Protection Agencies ~ Utility Issues ; Internet Information Resources ~ Utility Issues ; Public Utility Regulation/Deregulation ; Utility Service Complaints
Contact Information
Office Phone Greater Toronto Area 416-314-2455
Toll Free Phone Within Ontario 1-877-632-2727
TTY Phone Greater Toronto Area 416-544-5190 ; Within Ontario 1-844-621-9977
Fax 416-440-7656
Primary Contact Nancy Mintz, Manager, Consumer Relations; Phone: 1-888-632-6273
Primary Executive Rosemarie T Leclair, Chief Executive Officer
Alternate Name Consumer Relations Centre ; OEB
Location & Accessibility
Located In Community Toronto Downtown North
Address & Map
2300 Yonge St, 27th Fl
Toronto, ON M4P 1E4
View Google Map
Intersection Yonge St and Eglinton Ave W
Mailing Address Box 2319 
2300 Yonge St 
Toronto, ON M4P 1E4
Physical Access Wheelchair accessible automatic main entrance ; Easy access to elevator ; Underground parking

External service: