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Office of the Public Guardian and Trustee [OPGT] - Ontario Ministry of the Attorney General

Manages the finances and property of adults who have been found incapable of managing their own affairs; is the decision maker of last resort for treatment & placement decisions for those individuals who have no one else to do so; and can investigate situations where an incapable person may be at risk of abuse or neglect

Record #: OCR2601 Last Full Update: 17 Oct 2017
Description and Services
Description (Service) Responsible for: 
 
Protecting Mentally Incapable People: Managing the finances and property of adults who have been found incapable of managing their own affairs * Services: guardianship or substitute decision making services for personal care in areas such as: food, shelter, clothing, hygiene, safety and health care * decision maker of last resort for treatment and placement decisions for those individuals who have no one else to do so * temporary guardianship unit can investigate situations where an incapable person may be at risk of abuse or neglect. 
 
Charitable Properties Program: Works with charities to help them deal with problems (i.e., improper investments, improper use of donated property) * inquires into complaints about charities * can protect the public's interest in how charities raise and use their money. 
 
Administration of Estates: May apply to become estate trustee of a person who has died in Ontario without a will, without known heirs in the province or where the heirs are children under the age of majority * responsible for ensuring that the blood relatives entitled by law receive the net proceeds of an intestate estate * routinely searches for the heirs of deceased persons whose estates are administered by the OPGT. 
 
Investing Perpetual Care Funds: Cemetery owners have the option of having the Public Guardian and Trustee act as trustee of their perpetual care trust funds * office pays out the annual income and cemetery owners use the interest earned on the trust funds for the upkeep of the cemetery. 
 
Dealing with Dissolved Corporations: when company's assets are forfeit to the Crown * office may sell property * persons having a legal or moral claim may apply under the Escheats Act for relief from forfeiture. 
 
Powers of Attorney and "Living Wills": Power of Attorney Kit helps appoint person to make decisions for oneself when no longer able to do so.
Hours Administration 8:30 am-5 pm * treatment decisions Mon-Fri 8:30 am-5 pm, Sat-Sun, statutory holidays 8:45 am-1:30 pm (answering machine but someone will call back as soon as possible)
Areas Served Frontenac County ; Hastings County ; Lanark County ; Leeds and Grenville United Counties ; Lennox and Addington County ; Ottawa (City of) ; Prescott and Russell United Counties ; Prince Edward County ; Renfrew County ; Stormont, Dundas and Glengarry United Counties
Eligibility No restrictions
Application Application process is complex * call or visit the website for more information * anyone who thinks someone might be at risk can call the investigation unit to assess the situation 1-800-366-0335
Languages English ; French ; American Sign Language (ASL) - as requested ; Quebec Sign Language (LSQ) - as requested
Fees Service - as described in legislation, check the website for details
Service Categories Adult Protective Services ; Charitable Organization Complaints ; Consumer Disclosure Laws ; Durable Power of Attorney for Asset Management ; Durable Power of Attorney for Health Care ; Living Wills ; Post Mortem Estate Administration ; Probate Assistance ; Trust Administration
Contact Information
Office Phone 613-241-1202
Toll Free Phone 1-800-891-0506 * Investigation Unit 1-800-366-0335
After Hours Phone Answering machine 1-800-387-2127
Fax 613-241-1567
Website www.attorneygeneral.jus.gov.on.ca
Primary Contact Sanaah Salameh, Program Support Assistant; Phone: 613-241-1484; Email: sanaah.salameh@ontario.ca
Alternate Contact Susan Brown, Team Leader; Phone: 613-241-1513; Email: susan.l.brown@ontario.ca
Primary Executive Angèle Richard, Area Manager, Eastern Region; Phone: 613-241-1551; Email: angele.richard@ontario.ca
Alternate Executive Elaine Rufiange, Client Counsel; Phone: 613-241-1553; Email: elaine.rufiange@ontario.ca
Location & Accessibility
Site Location West Centretown, in Little Italy
Located In Community Ottawa
Address & Map
351 Preston St, Ste 200
Ottawa, ON K1S 2E6
 
View Google Map
Intersection Carling Ave and Preston St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Pay indoor parking * pay parking lot * parking meters
Other Details
Established 1919
Funding Provincial
Resources Website
Accreditation No * Staff certified by their respective professional associations.