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Ministry of Labour - Employment Standards Office

Enforces the Employment Standards Act, provides information and education, investigates possible violations, and resolves complaints.

Record #: MET0845 Last Full Update: 22 Apr 2020
Names
Alternate Name CV19 ; Ontario. Employment Practices Branch ; Ontario. Employment Standards Program
Former Name Ontario. Ministry of Labour. Employment Standards Branch
Notes
Public Comments NO WALK-IN SERVICE

For a guide to the Employment Standards Act, 2000, including COVID-19 amendments and new regulations CLICK HERE

COVID-19 -- For a list of workplaces deemed essential in Ontario CLICK HERE

Location & Accessibility
Located In Community Toronto Downtown Central
Address & Map
400 University Ave, 9th Fl
Toronto, ON M7A 1T7
 
View Google Map
Intersection University Ave and Dundas St W
Physical Access Not applicable - no walk-in service
Description and Services
Description (Service) Sets out the rights and responsibilities of employees and employers in Ontario workplaces

Administers and enforces the Employment Standards Act, 2000
For a guide to the Employment Standards Act, 2000, including COVID-19 related amendments and new regulations CLICK HERE

Provides for minimum terms and conditions of employment * sets out maximum number of hours that can be worked in a day or week, minimum daily, weekly or biweekly rest periods, and rules for overtime pay

Establishes minimum wage -- general rate $14 per hour, students under 18 years $13.15 per hour, liquor servers $12.20 per hour * establishes vacation pay and paid public holidays -- New Year's Day, Family Day, Good Friday, Victoria Day, Canada Day, Labour Day, Thanksgiving, Christmas Day, Boxing Day

Prohibits unequal pay for equal work on the basis of sex * prohibits discrimination on bases such as sex, age or marital status in employer-provided benefit plans * establishes entitlement to various categories of leave such as sick leave, pregnancy and parental leave, caregiver leave, or personal emergency leave * 8 days unpaid emergency leave per calendar year (3 days for personal illness; 3 days for family responsibilities such as illness of child or spouse; 2 days for bereavement leave) * forbids lie detector testing * obliges employers to provide notice of termination or pay in lieu * obliges employers to provide severance pay to terminated employees when applicable * permits retail store workers to refuse work on Sunday and public holidays under particular circumstances * protects the rights of domestic workers and homeworkers

It's Your Job, www.labour.gov.on.ca/english/atwork/youngworkers -- information on employment standards and occupational health and safety for workers under 25 years and new workers
Hours Mon-Fri 8:30 am-5 pm
Areas Served Ontario
Boundaries Ontario
Eligibility Employees or employers
Application No walk-in service * call for information * online information or claim filing at www.labour.gov.on.ca/english/es/forms/claim
Languages English ; French ; other languages may be available
Service Categories Labour Standards and Practices ; Occupational Health and Safety ; Provincial/Territorial Government Departments ~ Labour Issues
Contact Information
Office Phone General Inquiry 416-326-7160
Toll Free Phone Employment Standards Call Centre 1-800-531-5551
TTY Phone Employment Standards Call Centre 1-866-567-8893
Fax 416-326-7061
Website www.labour.gov.on.ca
Primary Executive Melissa Faber, Director of Employment Standards