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Ministry of Consumer Services

Provides information to consumers about their rights and responsibilities in the marketplace and mediates written complaints relating to car repairs, home renovations, loan brokers, fitness clubs, collection agencies , paving & lawn care contracts, and internet purchases.

Record #: OCR2693 Last Full Update: 06 Mar 2020
Alternate Name Consumer Protection Ontario ; OCR
Former Name Ontario Ministry of Consumer Services ; Ontario. Ministry of Consumer Services ; Policy and Consumer Protection Services Division - Consumer Services Bureau
Location & Accessibility
Located In Community Toronto Downtown
Address & Map
Toronto, ON
View Google Map
Mailing Address Box 450 
77 Wellesley St W 
Toronto, ON M7A 2J6
Physical Access Not Applicable
Description and Services
Description (Service) Information to consumers and businesses through an automated voice-processing system. Consumer Services Officers also provide advice and information to consumers about their rights and responsibilities in the marketplace. 
Mediates written complaints relating to car repairs * acting and modeling schools * home renovations * loan brokers * fitness clubs * collection agencies * paving and lawn care contracts * Internet purchases * monitors the marketplace to identify emerging scams and trends
Hours Mon-Fri 8:30 am-5 pm
Areas Served Ontario
Eligibility No restrictions
Application Complaint form available online
Languages English ; French
Fees None
Service Categories Consumer Education ; Consumer Fraud Reporting ; Government Consumer Protection Agencies
Contact Information
Office Phone 416-326-8800
Toll Free Phone 1-800-889-9768
TTY Phone 416-229-6086 ; 1-877-666-6545
Fax 416-326-8665
Social Media Facebook Twitter
Other Details
Funding Provincial
Resources Website
Accreditation No