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Legal Aid Ontario Client Service Centre

Provides legal aid services to eligible persons. Eligibility is based on financial, and legal factors.

Record #: OCR1251 Last Full Update: 19 Nov 2015
Description and Services
Description (Service) Free legal information, advice and other services 
Legal Aid Certificates: Reimburses participating lawyers for services rendered on behalf of client * client may have to agree to repay all or part of legal fees * financial assessment required * only granted for serious legal matters such as criminal, family or immigration and refugee law 
Duty Counsel: Provides legal representation for low-income people appearing in court without a lawyer * advice and information * criminal, family and tenant cases * mental health duty counsel for persons living in psychiatric facilities 
Community Legal Clinics: Nonprofit independent and specialty legal centres funded by Legal Aid Ontario -- see separate entries * legal assistance in areas such as housing law, social assistance and other income support programs * client may be asked to contribute towards disbursements 
Family Law Service Centres (FLSC): Range of legal resources and support for family matters -- see separate entries * Family Law Information Centres (FLICs) -- advice lawyer * located at certain courts 
Refugee Law Office: Legal assistance to refugee claimants and immigrants eligible for legal aid
Hours Client Service Centre Mon-Fri 8 am-5 pm
Areas Served Ontario
Eligibility Persons with low incomes * see below for specific services available to those accepted for legal certificate
Application Call for information and certificate application -- including summary legal advice for eligible clients
Languages English ; French ; American Sign Language (ASL) ; Simultaneous interpretation available for 120 languages, including 18 Aboriginal languages and dialects
Fees Fees based on individual assessment
Service Categories General Legal Aid ; General Legal Aid ~ Benefits Screening ; General Legal Aid ~ Program Development Funds ; Legal Counselling ; Legal Issues Education/Information ; Legal Representation ; Protective/Restraining Orders
Contact Information
Office Phone Ontario-wide toll-free 1-800-668-8258 * free from any pay phone, collect calls accepted
TTY Phone 1-866-641-8867
Fax 416-979-8669
Primary Executive Bob Ward, President and Chief Executive Officer
Location & Accessibility
Located In Community Toronto Downtown
Address & Map
Atrium on Bay
40 Dundas St W, Ste 200
Toronto, ON M5G 2H1
View Google Map
Intersection Bay St and Dundas St W
Physical Access Fully Accessible
Other Details
Funding Provincial
Resources Website
Accreditation Operates under the Legal Aid Services Act, 1998