Skip to main content

Housing Help

Specializes in housing assistance, advocates on behalf of clients who need to find safe, adequate & affordable housing, provides legal advice related to housing & discrimination and represents clients at the Ontario Rental Housing Tribunal. 

Record #: OCR1408 Last Full Update: 31 Jul 2018
Alternate Name CV19 ; OCR
Location & Accessibility
Located In Community Ottawa
Address & Map
309 Cooper St, Suite 502
Ottawa, ON K2P 0G5
View Google Map
Intersection O'Connor St and Somerset St W
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Partially Accessible - Washrooms are not accessible
Parking Parking meters
Description and Services
Description (Service) COVID-19 (1 Apr 2020): Due to COVID19, the Housing Help office is closed to the public. Phone messages are checked daily and calls returned. However can only currently provide general information and referrals. 
A one-stop, drop-in service to help people with their practical housing problems. 
Assistance regarding: housing emergencies * evictions * maintenance and repair problems * illegal rents 
Information: applications for subsidized housing * a small list of rooms and apartments to rent * telephones to help people looking for an apartment * help to find programs and services in the community * help to access Social Services 
Advice: where to go in an emergency * what to do in case of eviction * how to lodge a complaint about unsafe living conditions * what to do if the rent is illegal * what rights tenants and landlords have * what responsibilities tenants and landlords have 
Caseworkers are available to clients by appointment only.
Hours Mon-Fri 9 am-12 noon, 1 pm-4 pm
Areas Served Ottawa (City of)
Boundaries Housing Help: Central and Western section of Ottawa * Action-Housing: Eastern section of Ottawa
Eligibility The general public usually from the Central and Western section of Ottawa
Application Call or drop in
Languages English ; French ; Arabic ; Somali
Fees None
Service Categories Home Rental Listings ; Housing Search Assistance ; Specialized Information and Referral ~ Housing Issues ; Tenant Rights Information/Counselling
Contact Information
Office Phone 613-563-4532
Fax 613-563-8019
Primary Executive Shea Kiely, Executive Director
Other Details
Established 1987
Funding City / Town ; Donations - Charitable Registration Number: 123436545 RR0001
Elections The Board of Directors is elected.
Print Material Pamphlets
Resources Website
Accreditation No