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Financial Consumer Agency of Canada

Informs consumers about their rights & responsibilities when dealing with financial institutions.

Record #: OCR0859 Last Full Update: 18 Mar 2020
Names
Alternate Name FCAC ; OCR
Location & Accessibility
Located In Community Ottawa
Address & Map
Intersection Kent St and Laurier Ave W
Mailing Address Entreprise Building 
427 Laurier Ave W, 6th Flr 
Ottawa, ON K1R 1B9
Physical Access Fully Accessible
Parking Pay parking lot * parking meters
Description and Services
Description (Service) Responsible for ensuring that federally regulated financial institutions comply with federal consumer protection laws and regulations. Monitors financial institutions' compliance with voluntary codes of conduct and their own public commitments. * Informs consumers about their rights and responsibilities when dealing with financial institutions. * Provides information and tools to help consumers understand and shop for a variety of financial products and services
Hours Mon-Fri 8:30 am-5 pm
Areas Served Canada
Eligibility No restrictions
Application Contact the agency by telephone, e-mail or mail
Languages English ; French
Fees None
Service Categories Government Consumer Protection Agencies
Contact Information
Office Phone Toll Free, English 1-866-461-3222 ; French 1-866-461-2232 ; From outside Canada 613-960-4666
TTY Phone 613-947-7771 ; 1-866-914-6097
Fax 613-941-1436 ; 1-866-814-2224
E-Mail info@acfc-fcac.gc.ca
Website www.canada.ca/en/financial-consumer-agency
Primary Executive Judith Robertson, Commissioner
Alternate Executive Jane Rooney, Financial Literacy Leader
Other Details
Established 2001
Resources Website
Accreditation Yes, by the Financial Consumer Agency of Canada Act