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Family Responsibility Office

Ensures that family support payments flow from the person who pays the support to the person who receives it.

Record #: MET0860 Last Full Update: 12 Feb 2018
Alternate Name FRO ; ; MCSS ; Ministry of Community and Social Services ; Ontario. Family Responsibility Office
Former Name Ontario. Ministry of Community, Family and Children's Services. Family Responsibility Office (2003) ; Ontario. Ministry of the Attorney General. Family Support Plan (1997)
Location & Accessibility
Located In Community North York West
Address & Map
125 Sir William Hearst Ave, 7th Fl
Toronto, ON M3M 0B5
View Google Map
Intersection Keele St and Wilson Ave
Mailing Address PO Box 200 
Stn A 
Oshawa, ON L1H 0C5
Physical Access Not Applicable
Description and Services
Description (Service) Enforcement of new or revised court orders or domestic contract/agreements * action taken includes garnishment of wages, collection of income tax refunds and Employment Insurance (EI) benefits, seizure of assets including 50% of joint bank accounts, suspension of drivers licences, seizure of lottery winnings, suspension of passports and credit bureau reporting

Consenting parents may opt out of enforcement program and deal directly with one another * does not deal with child access or visitation issues * custody and access -- see separate entry Ontario Ministry of the Attorney General, Court Services Division (Toronto Region) -- posts information regarding parents registered with the Family Responsibility Office who have not made their support payments and cannot be found
Hours Mon-Fri 8 am-5 pm * automated information -- Mon-Sun 24 hours
Areas Served Ontario
Eligibility Parties that have a support order or domestic contract that is filed with the Ontario Courts
Application Submit completed filing package, court orders or separation agreement * separation agreement must first be filed with a family court * no walk in service
Languages English ; French
Service Categories Alimony Assistance ; Child Support Assistance/Enforcement ; Provincial Government Information Lines ~ Divorce/Custody/Support Issues
Contact Information
Office Phone Inquiry line 416-326-1817 ; Automated line 416-326-1818
Toll Free Phone Automated line 1-800-267-7263 ; Outside 416 area 1-800-267-4330
TTY Phone 416-240-2414 ; 1-866-545-0083
Fax 416-240-2401
Primary Executive Susan Erwin, Assistant Deputy Minister