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Elder Abuse Response & Referral Service (Nepean, Rideau & Osgoode CRC)

Assessment, case management & referral services to seniors dealing with physical abuse, emotional abuse, financial abuse, sexual abuse, & neglect.

Record #: OCR1302 Last Full Update: 15 Mar 2018
Alternate Name EARRS ; Elder Abuse
Former Name Elder Abuse Coordination Office (2008)
Location & Accessibility
Located In Community Nepean
Address & Map
Emerald Plaza
1547 Merivale Rd, Unit 240, 2nd Flr
Ottawa, ON K2G 4V3
View Google Map
Intersection Merivale Rd and Baseline Rd
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) Intake and assessment * case management * referral * linkage services to seniors dealing with physical abuse, emotional abuse, financial abuse, sexual abuse, and neglect
Hours Mon, Wed-Fri 8:30 am-4:30 pm * Tue 8:30 am-8 pm
Areas Served Ottawa (City of)
Eligibility Anyone who is a victim of elder abuse or who is concerned about a victim of elder abuse within the City of Ottawa.
Application Individuals can speak with staff over the phone or make an appointment to meet with staff in person.
Languages English ; French
Fees None
Service Categories Adult Protective Services ~ Older Adults ; General Crime Victim Assistance ~ Elder Abuse Victims ; Specialized Information and Referral ~ Elder Abuse Issues
Waiting List No
Contact Information
Office Phone 613-596-5626 ext 230
Fax 613-596-1870
Social Media Facebook Twitter
Primary Contact Intake Worker
Primary Executive Sandy Wooley, Executive Director; Email:
Alternate Executive Brad Spooner, Program Manager; Phone: 613-596-5626 ext 240; Email:
Other Details
Established 1990 * Program: 2007
Funding City / Town ; Provincial ; Fundraising ; Donations - Charitable Registration Number: 121396428RR002 ; Foundation - Ontario Trillium Foundation ; Accenture
Elections The Board of Directors is elected.
Print Material Brochures * pamphlets * information kits
Resources Website
Accreditation No