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Assaulted Women's Help Line

Provides confidential and anonymous telephone crisis counselling, information and support, referrals to emergency shelters, legal information and community services, safety planning, and culturally appropriate resources for abused women, 24/7.

Record #: MET0056 Last Full Update: 23 Nov 2016
Description and Services
Description (Service) Telephone crisis counselling, emotional support, information and referrals to emergency shelters, legal information and community services, as well as culturally appropriate resources for abused women * liaison with diverse communities * confidential and anonymous
Hours Telephone counselling -- Mon-Sun 24 hours * office -- Mon-Fri 9 am-5 pm
Areas Served Ontario
Boundaries Ontario
Eligibility Assaulted/abused women 16 years and older * families, friends, neighbours, professionals and other service providers in contact with abused women
Application Call for assistance, or text #SAFE (#7233) on Bell, Rogers, Fido or Telus mobile phone * visit website for information
Languages English ; Telephone interpretation in over 154 other languages available for access to services ; For services in French call Fem'aide toll free 1-877-336-2433 (see separate entry)
Fees None
Service Categories Adult Child Sexual Abuse Counselling ~ Women ; Domestic Violence Hotlines ; Sexual Assault Counselling ~ Women ; Sexual Assault Hotlines ~ Women ; Specialized Information and Referral ~ Abused Women ; Specialized Information and Referral ~ Abused Women ~ Sexually Abused Adults ; Spouse/Intimate Partner Abuse Counselling ~ Abused Women
Contact Information
Office Phone Administration only 416-364-4144
Toll Free Phone Administration only 1-888-364-1210
TTY Phone 416-364-8762 ; Toll free 1-866-863-7868
Crisis Phone 416-863-0511 ; Toll free 1-866-863-0511
Fax 416-364-0563
Website www.awhl.org
Social Media Facebook RSS Twitter
Primary Contact Rebecca Ng, Manager, Administration and Service Support; Phone: 416-364-4144 ext 227; Email: rng@awhl.org
Alternate Contact Margaret Arnason, Training, Resource and Outreach Coordinator; Phone: 416-364-4144 ext 223; Email: marnason@awhl.org
Primary Executive Huong Pham, Executive Director; Phone: 416-364-4144 ext 222; Email: hpham@awhl.org
Names
Alternate Name Assaulted Womens Helpline ; AWH ; AWHL
Location & Accessibility
Located In Community Ontario
Address & Map
Toronto, ON
 
View Google Map
Mailing Address Box 369 
Stn B 
Toronto, ON M5T 2W2
Physical Access Not Applicable