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Mental Health Mobile Crisis Team

Provides telephone access in both French and English, 24 hours/7 days a week. Provides screening, assessment, referrals, and support in a crisis, suicide intervention and transfer to the Local Crisis Team or to emergency services when advisable.

Official Languages Spoken

Record #: KGN4178 Last Full Update: 06 Mar 2020
Alternate Name CV19 ; DCOR ; HT1 ; MHCL ; OCR
Location & Accessibility
Located In Community Ottawa
Address & Map
Ottawa (City of), ON
View Google Map
Mailing Address PO Box 3457 
Stn C 
Ottawa, ON K1Y 4J6
Physical Access Not Applicable
Description and Services
Description (Service) COVID-19 (April 30, 2020): Program still ongoing, but call volumes are much higher * may have to wait a bit longer to speak with one of Responders

Mental health crisis line and access to a mental health crisis team

First point of public access to the mental health crisis response system * screening, assessment, referrals, support in a crisis, suicide intervention and transfer to the local crisis team or to emergency services when advisable * staffed by trained volunteers, supported by professional staff

The crisis team works closely with hospital emergency rooms, psychiatrists and police to ensure a safe and comprehensive response * crisis intervention, assessment, consultation, and links to community supports in a least intrusive approach to enable individuals in crisis to remain in their own environment * consultation and advice can be provided to family * follow-up and support can be provided for certain cases to help resolve the crisis * composed of Crisis Counsellors, Registered Nurses and/or Social Workers
Hours COVID-19 Mon-Sun 24 hours
Areas Served Akwesasne ; Ottawa (City of) ; Prescott and Russell United Counties ; Renfrew County ; Stormont, Dundas and Glengarry United Counties
Eligibility Ages: 16 year(s) and up 
Individuals 16 years and older
Application Call the crisis line
Languages English ; French
Fees None
Service Categories General Crisis Intervention Hotlines ; Mental Health Crisis Lines ; Suicide Prevention Hotlines
Contact Information
Office Phone Administration 613-238-1089
Crisis Phone 613-722-6914 
Champlain area, toll free 1-866-996-0991
Fax 613-722-5217
Social Media Blogger Facebook Twitter
Primary Contact Charles Laframboise, Executive Director; Phone: 613-238-1089 ext 224; Email:
Alternate Contact Judy Grunwald, Manager of Finance & Operations; Phone: 613-238-1089 ext 223; Email:
Other Details
Funding City / Town ; Fundraising - special events ; Donations - Charitable Registration Number: 108079815 RR0001 ; Fees - training
Resources Website