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311 - Ottawa, City Operations

Information line provides information about accessing emergency services, and provides municipal government resource information.

Official Languages Spoken

Record #: OCR2090 Last Full Update: 13 Aug 2018
Alternate Name 311 ; Tornado 2019
Public Comments 2 June 2019 Tornado: City crews are responding to damage from a confirmed tornado in Ottawa’s east end, north of Highway 174 and east of Jeanne D’Arc Boulevard. The City is enhanced operations for this incident. Residents are asked to avoid damaged areas.

There have been reports of power outages, damaged property and fallen trees. One person is being treated for a minor injury. Emergency services are assessing the need for assistance and first responders are completing door-to-door checks in the area. Ottawa residents are asked to remain patient as workers respond to calls on a priority basis.

To report fallen trees to the City of Ottawa, you may call 3-1-1.

For more information, click here
Location & Accessibility
Located In Community Ottawa
Address & Map
Ottawa City Hall
110 Laurier Ave W
Ottawa, ON K1P 1J1
View Google Map
Intersection Elgin St and Laurier Ave W
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Pay parking lot
Description and Services
Description (Service) Information line * provides information about accessing emergency services * municipal government resource information

In My Neighbourhood: Offers a quick way for residents to locate schools, libraries, parks, recreation facilities, community services, events and land development applications throughout the city * accessible from a desktop PC, mobile phone, and tablet device and leverages location-aware features to automatically find the user's location * an AODA-compliant version is also available for persons with disabilities. Click here to launch the application.
Hours Emergencies Mon-Sun 24 hours
Areas Served Ottawa (City of)
Eligibility No restrictions
Application Call, e-mail or visit website for more information.
Languages English ; French
Fees None
Service Categories 311 Services ; City Government Information Services ; Disaster Response Services ; General Disaster Information ; Home/Community Care Financing Programs ~ Older Adults ; Home/Community Care Financing Programs ~ People With Disabilities
Contact Information
Office Phone 3-1-1 * 613-580-2400
Toll Free Phone 1-866-261-9799
TTY Phone 613-580-2401
Social Media Facebook Flickr Instagram RSS Twitter YouTube
Other Details
Funding City / Town - City of Ottawa
Resources Website
Accreditation No