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311 - Ottawa, City Operations

Information line provides information about accessing emergency services, and provides municipal government resource information.

Official Languages Spoken

Record #: OCR2090 Last Full Update: 13 Aug 2018
Alternate Name 311 ; CV19 ; OCR
Location & Accessibility
Located In Community Ottawa
Address & Map
Ottawa City Hall
110 Laurier Ave W
Ottawa, ON K1P 1J1
View Google Map
Intersection Elgin St and Laurier Ave W
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Pay parking lot
Description and Services
Description (Service) COVID-19 (31 Mar 2020): Due to COVID19, the City of Ottawa has launched a formal donation process for residents/businesses able to donate commercial-grade personal protective equipment (PPE) for emergency responders and front-line worker. See here for list of supplies (in original packaging) that will be accepted. To donate, please email with details and quanitity of supply and the City will arrange a drop-off or pick-up.

Information line * provides information about accessing emergency services * municipal government resource information

In My Neighbourhood: Offers a quick way for residents to locate schools, libraries, parks, recreation facilities, community services, events and land development applications throughout the city * accessible from a desktop PC, mobile phone, and tablet device and leverages location-aware features to automatically find the user's location * an AODA-compliant version is also available for persons with disabilities. Click here to launch the application.
Hours Emergencies Mon-Sun 24 hours
Areas Served Ottawa (City of)
Eligibility No restrictions
Application Call, e-mail or visit website for more information.
Languages English ; French
Fees None
Service Categories 311 Services ; City Government Information Services ; Disaster Response Services ; General Disaster Information ; Home/Community Care Financing Programs ~ Older Adults ; Home/Community Care Financing Programs ~ People With Disabilities ; Medical Equipment/Assistive Technology Donation Programs ~ COVID-19
Contact Information
Office Phone 3-1-1 * 613-580-2400
Toll Free Phone 1-866-261-9799
TTY Phone 613-580-2401
Social Media Facebook Flickr Instagram RSS Twitter YouTube
Other Details
Funding City / Town - City of Ottawa
Resources Website
Accreditation No