311 - Ottawa, City Operations
Information line provides information about accessing emergency services, and provides municipal government resource information.
Official Languages Spoken
Bilingual
| Record #: OCR2090 | Last Full Update: 13 Aug 2018 |
| Names | |
|---|---|
| Alternate Name | 311 ; CV19 ; OCR |
| Location & Accessibility | |
| Located In Community | Ottawa |
| Address & Map | |
| Intersection | Elgin St and Laurier Ave W |
| Bus Route Notes | OC Transpo OC Travel Planner or Route Timetable |
| Physical Access | Fully Accessible |
| Parking | Pay parking lot |
| Description and Services | |
| Description (Service) | COVID-19 (31 Mar 2020): Due to COVID19, the City of Ottawa has launched a formal donation process for residents/businesses able to donate commercial-grade personal protective equipment (PPE) for emergency responders and front-line worker. See here for list of supplies (in original packaging) that will be accepted. To donate, please email donations@ottawa.ca with details and quanitity of supply and the City will arrange a drop-off or pick-up. Information line * provides information about accessing emergency services * municipal government resource information In My Neighbourhood: Offers a quick way for residents to locate schools, libraries, parks, recreation facilities, community services, events and land development applications throughout the city * accessible from a desktop PC, mobile phone, and tablet device and leverages location-aware features to automatically find the user's location * an AODA-compliant version is also available for persons with disabilities. Click here to launch the application. |
| Hours | Emergencies Mon-Sun 24 hours |
| Areas Served | Ottawa (City of) |
| Eligibility | No restrictions |
| Application | Call, e-mail or visit website for more information. |
| Languages | English ; French |
| Fees | None |
| Service Categories | 311 Services ; City Government Information Services ; Disaster Response Services ; General Disaster Information ; Home/Community Care Financing Programs ~ Older Adults ; Home/Community Care Financing Programs ~ People With Disabilities ; Medical Equipment/Assistive Technology Donation Programs ~ COVID-19 |
| Contact Information | |
| Office Phone | 3-1-1 * 613-580-2400 |
| Toll Free Phone | 1-866-261-9799 |
| TTY Phone | 613-580-2401 |
| Website | www.ottawa.ca/ |
| Social Media |       |
| Other Details | |
| Funding | City / Town - City of Ottawa |
| Resources | Website |
| Accreditation | No |