311 - Ottawa, City Operations

A source of information, assessment and referral. The following resources are offered in both French and English, and have access to third party interpretation services 24 hours a day, 7 days a week. These resources serve clients regardless of status in Canada.

Programs and services for individuals and families from particular ethnic and cultural communities and who live in specific geographical catchment areas. Centres strive to ensure that programs and services are accessible to people facing barriers. Community Health Centres (CHCs) and Community Resource Centres (CRCs) may not have cultural interpreters on staff, but will access interpretation services for primary health care or in crisis situations. CHRCs have programs which serve clients regardless of immigration status in Canada.

Short (6-10 sessions) or longer term counselling offered by counsellors on a sliding fee scale or free of charge.

Short term assistance and emotional support, as well as information about and referral to resources in the community. When a woman has experienced abuse or sexual assault in Ottawa, interpretation is provided free-of-charge through the Immigrant Women’s Services of Ottawa. These resources serve clients regardless of status in Canada.

Temporary accommodations for persons who do not have housing, These resources serve clients regardless of status in Canada.

Mediation and other conflict resolution services for neighbours, community organizations, families, and coworkers in conflict.

Mental health support, case management and/or support groups for people living with mental health challenges, regardless of their immigration status in Canada.

24/7 sexual support crisis telephone lines offering crisis intervention, debriefing, crisis line volunteer accompaniment and referrals to ongoing sources of support for persons who have experienced sexual assault. When a woman has experienced abuse or sexual assault in Ottawa, interpretation is provided free-of-charge through the Immigrant Women’s Services of Ottawa. These resources serve clients regardless of status in Canada.

Crisis intervention, accompaniment as well as counselling, support groups and referrals for persons who have experienced recent or past sexual assault. When a woman has experienced abuse or sexual assault in Ottawa, interpretation is provided free-of-charge through the Immigrant Women’s Services of Ottawa. These resources serve clients regardless of status in Canada.

Support with system navigation, accompaniment, transportation, and material resources for victims of crime.

Short term emotional support, as well as Information and referral to resources for persons experiencing domestic violence. When a woman has experienced abuse or sexual assault in Ottawa, interpretation is provided free-of-charge through the Immigrant Women’s Services of Ottawa. These resources serve clients regardless of status in Canada.

Short-term accommodation for refugee claimants.

Emergency shelters offer short term accommodation for women who do not have housing, or are fleeing abuse. Shelters working with women who have experienced violence or domestic abuse have access to short term interpretation services. Clients are served regardless of immigration status in Canada.