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211 - Community Information Centre of Ottawa

Connects individuals to a full range of social, government and health resources, e.g. emotional health, financial issues, family recreation programs, coping with disabilities, stress and bereavement, employment skills, citizenship, parenting and child care, support for seniors, sexuality, etc.

Official Languages Spoken

Record #: OCR0265 Last Full Update: 26 May 2020
Alternate Name CICO ; List of Christmas Meals ; List of Easter Meals ; List of free income tax clinics during tax season ; List of Thanksgiving Meals ; OCR ; Out of the Cold/Daily Meals and Snacks List
Former Name Blue Book (2012) ; Directory of Ottawa Community Services (2012) ; VIK ; Volunteer and Information Kingston
Legal Name Community Information Centre of Ottawa-Carleton
Location & Accessibility
Located In Community Ottawa
Address & Map
Ottawa, ON
View Google Map
Mailing Address PO Box 41146 
1910 St Laurent Blvd 
Ottawa, ON K1G 1A4
Physical Access Fully Accessible
Description and Services
Description (Service) Information and referral centre

Database Products Custom Lists: Lists of services for a target group or a type of service.
Custom Directories: Directories for specific types of services and regions.
Custom Database Leases: Custom views of the database to meet the needs of organizations, can include sub sets of records classified into categories of services that are identified as relevant to the organization or its client group.
Labels: Mailing labels for over 5000 organizations and programs listed in the database or customized labels for specific target groups.
E-mail Broadcasting Service: A service that disseminates an organization's information to organizations and individuals from the non-profit sector, sent to all subscribers or to a target group.
The Community Information Bulletin: Allows organizations to make information available to the non-profit sector and is distributed in two formats; an E-mail Broadcasting Service and an electronic Bulletin Board located on the website.

Active Publications:
None at this time Archived Publications:
* List of Thanksgiving Meals (2019)
* List of Winter Meals and Drop-Ins (2018-2019)
* List of Free Easter Meals (2019)
* Christmas Meals (2019-2020)
* 'Out of the Cold' Free Meal, Snacks and Drop-In List (2019)
* List of free income tax clinics during tax season (2020)
Hours Administration Mon-Fri 8:30 am-4:30 pm
Areas Served Frontenac County ; Hastings County ; Lanark County ; Leeds and Grenville United Counties ; Lennox and Addington County ; Ottawa (City of) ; Prescott and Russell United Counties ; Prince Edward County ; Renfrew County ; Stormont, Dundas and Glengarry United Counties
Eligibility No restrictions
Application For database leasing, custom lists or custom directories, call the administration line to speak with the Database Coordinator * to receive more information on the community bulletin, call the administration line to speak to the Service Manager
Languages English ; French ; Interpretive Services
Fees Service - E-mail broadcasting ; Publications - Custom Lists, Labels and Database leases ; None - The Community Information Bulletin and Publications
Service Categories Christmas Programs ; Community Meals ; Directory/Resource List Publication ; Directory/Resource List Publication ~ Tax Issues ; Easter Programs ; Extreme Cold Warming Centres ; Information Technology Management Support ; Internet Information Resources ; Mailing Labels/Spreadsheets ; Newsletters ; Planning/Coordinating/Advisory Groups ~ Human/Social Services Issues ; Thanksgiving Programs
Contact Information
Office Phone 613-683-5400
Toll Free Phone 1-877-761-9076
TTY Phone 1-866-540-0565 * outside administration hours 1-888-340-1001
Fax 613-761-9077
Social Media Facebook Twitter
Primary Contact Daniel Danford-Dussault, Service Manager; Phone: 613-683-5400 ext 5514; Email:
Alternate Contact Julie Demers, Database Coordinator; Phone: 613-683-5400 ext 5509; Email:
Primary Executive John Hoyles, Executive Director; Phone: 613-683-5400 ext 5503; Email:
Other Details
Established 1964
Funding City / Town - City of Ottawa ; Donations - Charitable Registration Number: 118870674 RR0001 ; United Way ; Fees - Services ; Sale of Goods
Elections The Board of Directors is elected.
Print Material List of Out of the Cold Drop-in Meals * List of Free Income Tax Clinics * List of Free Thanksgiving Meals in Ottawa * List of Christmas Programs in Ottawa * List of Easter Meals in Ottawa
Resources Website
Accreditation Yes, by Alliance of Information and Referral Systems (AIRS) * InformOntario