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24/7 Information, Assessment and Referral Telephone Lines

Resources

A source of information, assessment and referral. The following resources are offered in both French and English, and have access to third party interpretation services 24 hours a day, 7 days a week. These resources serve clients regardless of status in Canada.

211 - Community Information Centre of Ottawa

Connects individuals to a full range of social, government and health resources, e.g. emotional health, financial issues, family recreation programs, coping with disabilities, stress and bereavement, employment skills, citizenship, parenting and child care, support for seniors, sexuality, etc.

311 - Ottawa, City Operations

Information line provides information about accessing emergency services, and provides municipal government resource information.

Distress Centre of Ottawa and Region

A confidential telephone listening and crisis intervention service. Educational services are available to schools and community groups on a variety of topics including suicide prevention and crisis intervention. 

Drug and Alcohol Helpline

Confidential information and referral service providing detailed descriptions of drug and alcohol treatment resources in Ontario, including how to access.

Mental Health Crisis Line

• First point of public access to the mental health crisis response system; screening, assessment, referrals, support in a crisis, suicide intervention and transfer to the local crisis team or to emergency services when advisable
• Staffed by trained volunteers, supported by professional staff
• Works closely with hospital emergency rooms, psychiatrists and police to ensure a safe and comprehensive response: crisis intervention, assessment, consultation, and links to community supports in a least intrusive approach to enable individuals in crisis to remain in their own environment.

Mental Health Helpline

Confidential telephone information and referral service providing detailed descriptions of mental health services and supports in Ontario, including how to access them; web chat with information and referral specialist available.

Problem Gambling Helpline

Telephone service providing confidential information about gambling treatment resources in Ontario, including how to access them; web chat with information and referral specialist available.

Tel-Aide Outaouais

Confidential listening and crisis intervention services available by telephone