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Working with specific types of clients

Information for legal professionals serving clients from particular backgrounds or clients who may face barriers, such as a person with a disability.

Augmentative Communication Community Partnerships - ACCP

Promotes awareness, justice, enhanced quality of life and community participation for people who use augmentative and alternative communication. 

External service: http://www.accpc.ca/

Office of the Public Guardian and Trustee [OPGT] - Ontario Ministry of the Attorney General

Manages the finances and property of adults who have been found incapable of managing their own affairs; is the decision maker of last resort for treatment & placement decisions for those indiv

Record #: OCR2601 Last Full Update: 27 Nov 2019
Names
Alternate Name OCR
Location & Accessibility
Site Location West Centretown, in Little Italy
Located In Community Ottawa
Address & Map
351 Preston St, Suite 200
Ottawa, ON K1S 2E6
 
View Google Map
Intersection Carling Ave and Preston St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Pay indoor parking * pay parking lot * parking meters
Description and Services
Description (Service) Responsible for:

Protecting Mentally Incapable People: Managing the finances and property of adults who have been found incapable of managing their own affairs * Services: guardianship or substitute decision making services for personal care in areas such as: food, shelter, clothing, hygiene, safety and health care * decision maker of last resort for treatment and placement decisions for those individuals who have no one else to do so * temporary guardianship unit can investigate situations where an incapable person may be at risk of abuse or neglect.

Charitable Properties Program: Works with charities to help them deal with problems (i.e., improper investments, improper use of donated property) * inquires into complaints about charities * can protect the public's interest in how charities raise and use their money.

Administration of Estates: May apply to become estate trustee of a person who has died in Ontario without a will, without known heirs in the province or where the heirs are children under the age of majority * responsible for ensuring that the blood relatives entitled by law receive the net proceeds of an intestate estate * routinely searches for the heirs of deceased persons whose estates are administered by the OPGT.

Investing Perpetual Care Funds: Cemetery owners have the option of having the Public Guardian and Trustee act as trustee of their perpetual care trust funds * office pays out the annual income and cemetery owners use the interest earned on the trust funds for the upkeep of the cemetery.

Dealing with Dissolved Corporations: when company's assets are forfeit to the Crown * office may sell property * persons having a legal or moral claim may apply under the Escheats Act for relief from forfeiture.

Powers of Attorney and "Living Wills": Power of Attorney Kit helps appoint person to make decisions for oneself when no longer able to do so.
Hours Administration: 8:30 am-5 pm  
Treatment decisions: Mon-Fri 8:30 am-5 pm * Sat-Sun, statutory holidays 8:45 am-1:30 pm (answering machine but someone will call back as soon as possible)
Areas Served Frontenac County ; Hastings County ; Lanark County ; Leeds and Grenville United Counties ; Lennox and Addington County ; Ottawa (City of) ; Prescott and Russell United Counties ; Prince Edward County ; Renfrew County ; Stormont, Dundas and Glengarry United Counties
Eligibility No restrictions
Application Application process is complex * call or visit the website for more information * anyone who thinks someone might be at risk can call the investigation unit to assess the situation 1-800-366-0335
Languages English ; French ; American Sign Language (ASL) - as requested ; Quebec Sign Language (LSQ) - as requested
Fees Service - as described in legislation, check the website for details
Service Categories Adult Protective Services ; Charitable Organization Complaints ; Consumer Disclosure Laws ; Durable Power of Attorney for Asset Management ; Durable Power of Attorney for Health Care ; Living Wills ; Post Mortem Estate Administration ; Probate Assistance ; Trust Administration
Contact Information
Office Phone 613-241-1202
Toll Free Phone 1-800-891-0506 ; Investigation Unit 1-800-366-0335
After Hours Phone Answering machine 1-800-387-2127
Fax 613-241-1567
Website www.attorneygeneral.jus.gov.on.ca
Primary Contact Sidra Tahir, Program Support Assistant; Phone: 613-241-1484; Email: Sidra.Tahir@ontario.ca
Alternate Contact Tania Morrison, Team Leader (acting); Phone: 807-343-7274; Email: tania.morrison@ontario.ca
Primary Executive Angèle Richard, Area Manager, Eastern Region; Phone: 613-241-1551; Email: angele.richard@ontario.ca
Other Details
Established 1919
Funding Provincial
Resources Website
Accreditation No * Staff certified by their respective professional associations.

Veteran's Review and Appeal Board

Provides applicants withredress for disability pension and disability award decisions and the final level of appeal for War Veterans Allowance claims. 

External service: http://www.vrab-tacra.gc.ca/Home-accueil-eng.cfm

Federal Ombudsman for Victims of Crime

Ensures that the federal government meets its responsibilities to victims of crime by addressing complaints of victims, providing information and referrals to victims and promoting awareness of the

Record #: OCR0940 Last Full Update: 04 Mar 2019
Names
Alternate Name OCR
Location & Accessibility
Located In Community Ottawa (City of)
Address & Map
240 Sparks St
Ottawa, ON K1P 1A1
 
View MapQuest Map
View Google Map
Mailing Address PO Box 55037 
Ottawa, ON K1P 1A1
Physical Access Fully Accessible
Description and Services
Description (Service) * Facilitates access of victims to existing federal programs and services by providing them with information and referrals 
* Addresses complaints of victims about compliance with the provisions of the Corrections and Conditional Release Act that apply to victims of offenders under federal supervision and providing an independent resource for those victims 
* Enhances awareness among criminal justice personnel and policy makers of the needs and concerns of victims and the applicable laws that benefit victims of crime, including to promote the principles set out in the Canadian Statement of Basic Principles of Justice for Victims of Crime 
* Identifies emerging issues and exploring systemic issues that impact negatively on victims of crime 
 
If you are a victim of crime, this organization can: 
* Answer your questions about your rights as a victim 
* Give you information about the services and programs available to you through the federal government 
* Receive and review your complaints about other federal government departments, agencies or policies 
* Refer you to programs and services in your city or province that may be able to help you 
* Make recommendations to the federal government on how to change its policies or laws to better suit the needs and concerns of victims, and to report on those recommendations publicly
Hours Mon-Fri 8:30 am-4:30 pm
Areas Served Canada
Eligibility No restrictions 
 
Individuals are considered a victim of crime if: 
* They have been harmed or suffered physical or emotional damage as a result of someone committing a criminal offense. 
* They are a spouse, conjugal partner, relative of, dependent of or are responsible for a victim who has died or is not able to act for himself or herself (e.g., the victim is ill or is a child).
Application Call, e-mail or visit website for more information
Languages English ; French
Fees None
Service Categories Government Complaints/Government Ombudsman Offices ~ Crime Victims ; Individual Advocacy ~ Crime Victims ; Parole Related Crime Victim Services ; Specialized Information and Referral ~ Crime Victims ; Victim's Rights Groups
Contact Information
Office Phone Toll-free 1-866-481-8429
TTY Phone Toll free 1-877-644-8385
E-Mail victimsfirst@ombudsman.gc.ca
Website www.victimsfirst.gc.ca
Social Media Twitter
Primary Executive Heidi Illingworth, Federal Ombudsman for Victims of Crime
Other Details
Established March 2007
Funding Federal
Print Material Giving Victims a Voice (description of the OFOVC and how it can help victims) 
Every Image, Every Child (Special Report on Internet Facilitated Child Sexual Abuse in Canada) 
Towards a Greater Respect for Victims in the Corrections and Conditional Release Act 
Shifting the Conversation: A look at refocusing Canada's justice system to better meet the needs of victims of crime 
Moving the Conversation Forward: A forum for victims, victim advocates and victim-serving agencies 
 
Annual Report(s)
Resources Website
Accreditation No

Law Society Referral Service

Provides the name of a lawyer or paralegal who best fits a person’s stated needs. The service is not designed to provide legal advice or second opinions.

Reach Canada

Educates and informs persons with disabilities, family members, lawyers and the general public about the rights and interests of persons with disabilities and ensures that quality legal and social

Record #: OCR1591 Last Full Update: 22 Jan 2020
Names
Alternate Name CV19 ; OCR
Location & Accessibility
Located In Community Ottawa
Address & Map
312 Parkdale Ave
Ottawa, ON K1Y 4X5
 
View Google Map
Intersection Parkdale Ave and Scott St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) COVID-19 (May 4, 2020): Reach's Legal Referral program is accepting calls from clients with disabilities in Ottawa and the Champlain region who require legal assistance * referrals made to legal resources will now be in the form of telephone or videoconference meetings * Reach’s Legal Referral team will be working remotely until further notice * response time may be impacted by these new working arrangements

Dedicated to educating and informing persons with disabilities, family members, lawyers and the general public about the rights and interests of persons with disabilities and ensuring that quality legal and social representation are provided

The Centre provides speakers to groups and educational programs * lawyer referral services for people with disabilities through a network of lawyers who volunteer
Hours COVID-19 Mon-Thu 9 am-2 pm
Areas Served Ottawa (City of)
Eligibility Persons with disabilities and family members, lawyers, mediators and the general public * anyone interested in the rights and interests of persons with disabilities
Application Call or visit the website to apply
Languages English ; French ; French lawyers are available
Fees None
Service Categories Disability Associations ; Disability Awareness Programs ; Disability Rights Groups ; Legal Assistance Referral Services ~ Disabilities Issues
Contact Information
Office Phone 613-236-6636
Toll Free Phone 1-888-669-4001
E-Mail reach@reach.ca
Website www.reach.ca
Social Media Facebook Twitter
Other Details
Established 1981
Funding Fundraising ; Donations - Charitable Registration Number: 107889297 RR0001
Elections The Board of Directors is elected.
Resources Website