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Ombudsman

Includes complaints to the Ontario Ombudsman or other ombudsman's office.

Taxpayers’ Ombudsman

Works to enhance the Canada Revenue Agency's (CRA) accountability in its service to taxpayers and benefit recipients through independent and impartial reviews of service-related 

Record #: OCR3226 Last Full Update: 05 Mar 2019
Names
Alternate Name OCR ; Office of the Taxpayers' Ombudsman ; OTO
Location & Accessibility
Located In Community Ottawa
Address & Map
Office of the Taxpayers' Ombudsman
150 Slater St, 6th Floor
Ottawa, ON K1A 1K3
 
View Google Map
Intersection O'Connor St and Slater St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Unknown
Parking Parking meters * pay parking lot
Description and Services
Description (Service) Ombudsman * works to enhance the Canada Revenue Agency's (CRA) accountability in its service to, and treatment of, taxpayers through independent and objective reviews of service-related complaints and systemic issues
Hours Mon-Fri 8:15 am-4:30 pm
Areas Served Canada
Eligibility No restrictions
Application To submit a complaint, view the application process and download the form from the website.
Languages English ; French
Fees None
Service Categories Government Complaints/Government Ombudsman Offices
Contact Information
Office Phone 613-946-2310
Toll Free Phone 1-866-586-3839
Fax 613-941-6319 ; toll free 1-866-586-3855
E-Mail ombudsman@taxpayersrights.gc.ca
Website www.canada.ca/en/taxpayers-ombudsman
Social Media Twitter
Primary Executive Sherra Profit, Taxpayers' Ombudsman
Other Details
Funding Federal
Resources Website

External service: http://www.oto-boc.gc.ca/mndt-eng.html

Office of the Information & Privacy Commissioner of Ontario

Upholds & promotes individuals' right of access to most government held information, and the right to protection of personal information held by health care providers and provincial and local g

Record #: MET1778 Last Full Update: 31 Oct 2019
Names
Alternate Name Information and Privacy Commissioner Ontario ; IPC ; Office of the Information and Privacy Commissioner ; Ontario Information and Privacy Commissioner ; Privacy Commissioner
Location & Accessibility
Located In Community Toronto Downtown North
Address & Map
2 Bloor St E, Suite 1400
Toronto, ON M4W 1A8
 
View Google Map
Intersection Yonge St and Bloor St E
Physical Access Wheelchair accessible building including main entrance and barrier free washrooms * tone elevator with lowered buttons
Description and Services
Description (Service) Oversees Ontario's Personal Health Information Protection Act, Part X of the Child, Youth and Family Services Act as well as the provincial and municipal Freedom of Information and Protection of Privacy Acts * upholds and promotes individuals' right of access to most government held information, and the right to protection of personal information held by provincial and local government offices, health care providers, children's aid societies and other child and family service providers * ensures compliance and standards * reviews decisions where access to information has been denied, and investigates complaints with respect to personal information * research * public education * reports directly to the Legislative Assembly of Ontario
Hours Mon-Fri 8:30 am-5 pm * Walk in -- Mon-Fri 9 am- 4:30 pm
Areas Served Ontario
Boundaries Ontario
Eligibility Open to all
Application Call, walk in or visit website
Languages English ; French
Fees Personal information appeal $10, general information appeal $25
Service Categories Privacy Legislation Enforcement
Contact Information
Office Phone English 416-326-3333 ; French 416-326-4804
Toll Free Phone 1-800-387-0073
TTY Phone 416-325-7539
Fax 416-325-9195
E-Mail info@ipc.on.ca
Website www.ipc.on.ca
Primary Contact Karen Hale, Bilingual Communications Officer
Primary Executive Brian Beamish, Commissioner

Office of the Privacy Commissioner of Canada

Provides public advocacy for the privacy rights of Canadians

Record #: OCR0945 Last Full Update: 23 Jan 2019
Names
Alternate Name OCR
Location & Accessibility
Located In Community Gatineau
Address & Map
30 Victoria St, 8th Flr
Gatineau, QC K1A 1H3
 
View MapQuest Map
View Google Map
Intersection Victoria St and Maisonneuve Blvd
Physical Access Fully Accessible ; Not Applicable
Parking Pay parking lot * parking meters
Description and Services
Description (Service) Protects and promotes the privacy rights of individuals. 
 
* Investigates complaints and issuing reports with recommendations to federal government institutions and private sector organizations to remedy situations, as appropriate; 
* Pursues legal action before Federal Courts where matters remain unresolved; 
* Assesses compliance with obligations contained in the Privacy Act and Personal Information Protection and Electronic Documents Act (PIPEDA) through the conduct of independent audit and review activities, and publicly reports on findings; 
* Advises on, and reviews, privacy impact assessments (PIAs) of new and existing government initiatives; 
* Provides legal and policy analyses and expertise to help guide Parliament’s review of evolving legislation to ensure respect for individuals’ right to privacy; 
* Responds to inquiries of Parliamentarians, individual Canadians and organizations seeking information and guidance and takes proactive steps to inform them of emerging privacy issues; 
* Promotes public awareness and compliance, and fosters understanding of privacy rights and obligations; 
* Provides legal opinions and litigates court cases to advance the interpretation and application of federal privacy laws; 
* Monitors trends in privacy practices, identifies systemic privacy issues that need to be addressed by federal government institutions and private sector organizations and promotes integration of best practices; and 
* Works with privacy stakeholders from other jurisdictions in Canada and on the international scene to address global privacy issues that result from ever-increasing trans-border data flows.
Hours Mon-Fri 8:30 am-4:30 pm, Information Centre
Areas Served Canada
Eligibility No restrictions
Application In writing. Complaint forms can be found at https://www.priv.gc.ca/en/report-a-concern/file-a-formal-privacy-complaint/
Languages English ; French
Fees None
Service Categories Federal Government Departments ~ Human Rights Issues ; Government Complaints/Government Ombudsman Offices ~ Human Rights Issues ; Privacy Legislation Enforcement
Contact Information
Office Phone 819-994-5444
Toll Free Phone 1-800-282-1376
TTY Phone 819-994-6591
Fax 819-994-5424
Website www.priv.gc.ca
Social Media Facebook LinkedIn RSS Twitter YouTube
Primary Executive Daniel Therrien, Privacy Commissioner of Canada
Other Details
Funding Federal
Print Material All publications are available in electronic format on the Website. To obtain a paper copy of a particular publication, send an email to publications@priv.gc.ca clearly indicating which document, as well as your name and postal address.
Resources Website
Accreditation No

Office of the Correctional Investigator [Federal Offenders]

Investigates and bring resolution to individual offender complaints.

External service: http://www.oci-bec.gc.ca/index-eng.aspx

Ombudsman Ontario

Investigates complaints about services provided by the Government of Ontario and its organizations

Record #: OCR1931 Last Full Update: 03 Dec 2019
Names
Alternate Name OCR
Location & Accessibility
Located In Community Toronto Downtown
Address & Map
483 Bay St, 10th Flr, South Tower
Toronto, ON M5G 2C9
 
View Google Map
Intersection Bay St and Queen St
Physical Access Fully Accessible ; Wheelchair accessible automatic main entrance ; Easy access to elevator ; Barrier-free washroom including door and stall ; Dedicated accessible washroom with all features
Parking Pay parking lot
Description and Services
Description (Service) Confidential investigation of public complaints about Ontario government services that could not be resolved through regular complaints procedures * includes provincial ministries, Crown corporations, tribunals, agencies, boards and commissions, as well as universities and school boards, child protection services, French language services, and Ontario municipalities (excluding matters handled by Ombudsman Toronto -- see separate entry) 
 
Cannot deal with matters regarding federal government, courts or decisions of judges, lawyers, local police, politicians, doctors, hospitals, long-term care homes or the private sector 
 
Operates as an office of the provincial legislature, independent of the government and political parties
Hours Mon-Fri 9 am-4:30 pm
Areas Served Ontario
Eligibility Ontario residents with complaints about Ontario government services listed in the Who We Oversee database
Application Complaints can be made online, by phone, email, regular mail, fax, TTY or in person * appointment recommended for in-person complaints
Languages English ; French ; Interpretive Services - available for most languages
Fees None
Service Categories Government Complaints/Government Ombudsman Offices
Contact Information
Office Phone 416-586-3300 ; Children and Youth Unit 416-325-5669 ; French Language Services Unit 416-847-1515
Toll Free Phone 1-800-263-1830 ; Children and Youth Unit 1-800-263-2841 ; French Language Services Unit 1-866-246-5262
TTY Phone Toll free 1-866-411-4211 ; Children and Youth Unit; 416-325-2648 ; French Language Services Unit 416-640-0093
Fax 416-586-3485 ; Children and Youth Unit; 416-325-5681 ; French Language Services Unit 416-847-1520
E-Mail info@ombudsman.on.ca
Website www.ombudsman.on.ca
Social Media Facebook Flickr Instagram LinkedIn Twitter YouTube
Primary Contact Dean Morra, Administrative Assistant, Communications; Phone: 416-586-3353; Email: dmorra@ombudsman.on.ca
Primary Executive Paul Dubé, Ombudsman of Ontario
Alternate Executive Barbara Finlay, Deputy Ombudsman
Other Details
Established 1975
Funding Provincial
Print Material Brochures * Special and Annual Reports * e-Newsletter
Resources Website
Accreditation No

Law Society of Upper Canada

Assesses the needs of clients and provides the name of the most appropriate lawyer or paralegal to meet the needs identified.

Record #: MET0604 Last Full Update: 17 Apr 2019
Names
Alternate Name Lawyer Referral Service ; LSO ; LSRS ; LSUC
Former Name Law Society of Upper Canada (2017)
Location & Accessibility
Located In Community Toronto Downtown Central
Address & Map
Osgoode Hall
130 Queen St W
Toronto, ON M5H 2N6
 
View Google Map
Intersection University Ave and Queen St W
Physical Access Barrier-free washroom including door and stall ; Wheelchair accessible automatic east side entrance
Description and Services
Description (Service) Online referral service -- www.findlegalhelp.ca * telephone referrals for those in crisis or without internet access only * referrals made to participating lawyer/paralegal * lawyers/paralegals will provide up to one free half hour of consultation by telephone or in person * fees for subsequent consultation or any legal work are negotiated with the lawyer/paralegal * Law Society Lawyer and Paralegal Directory -- www2.lsuc.on.ca/LawyerParalegalDirectory/ * does not provide legal advice
Hours Online -- Mon-Sun 24 hours; Crisis -- Mon-Fri 9 am-5 pm
Areas Served Ontario
Boundaries Ontario
Eligibility Residents of Ontario seeking a lawyer, including persons receiving Legal Aid
Application Not applicable
Languages English ; French ; referrals to lawyers who speak other languages
Service Categories Legal Assistance Referral Services
Contact Information
TTY Phone 416-644-4886
Crisis Phone 416-947-5255 ; Toll free -- 1-855-947-5255
Fax 416-947-3924
E-Mail lsrs@lso.ca
Website www.lsrs.info

Family Responsibility Office

Ensures that family support payments flow from the person who pays the support to the person who receives it.

Record #: MET0860 Last Full Update: 01 Apr 2019
Names
Alternate Name FRO
Former Name Ontario. Ministry of the Attorney General. Family Support Plan (1997)
Location & Accessibility
Located In Community North York West
Address & Map
125 Sir William Hearst Ave, 7th Fl
Toronto, ON M3M 0B5
 
View Google Map
Intersection Keele St and Wilson Ave
Mailing Address PO Box 200 
Stn A 
Oshawa, ON L1H 0C5
Physical Access Not Applicable
Description and Services
Description (Service) Enforcement of new or revised court orders or domestic contract/agreements * action taken includes garnishment of wages, collection of income tax refunds and Employment Insurance (EI) benefits, seizure of assets including 50% of joint bank accounts, suspension of drivers licences, seizure of lottery winnings, suspension of passports and credit bureau reporting

Consenting parents may opt out of enforcement program and deal directly with one another * does not deal with child access or visitation issues * custody and access -- see separate entry Ontario Ministry of the Attorney General, Court Services Division (Toronto Region)

www.goodparentspay.com -- posts information regarding parents registered with the Family Responsibility Office who have not made their support payments and cannot be found
Hours Mon-Fri 8 am-5 pm * automated information -- Mon-Sun 24 hours
Areas Served Ontario
Eligibility Parties that have a support order or domestic contract that is filed with the Ontario Courts
Application Submit completed filing package, court orders or separation agreement * separation agreement must first be filed with a family court * no walk in service
Languages English ; French
Service Categories Alimony Assistance ; Child Support Assistance/Enforcement ; Provincial/Territorial Government Information Services ~ Divorce/Custody/Support Issues
Contact Information
Office Phone Inquiry line 416-326-1817 ; Automated line 416-326-1818
Toll Free Phone Automated line 1-800-267-7263 ; Outside 416 area 1-800-267-4330
TTY Phone 416-240-2414 ; 1-866-545-0083
Fax 416-240-2401
Website www.ontario.ca/FRO
Primary Executive Susan Erwin, Assistant Deputy Minister

Office of the Independent Police Review Director

Oversees the investigation of public complaints against Ontario’s police.

Record #: OCR2544 Last Full Update: 25 Sep 2017
Names
Alternate Name OCR ; OIPRD
Location & Accessibility
Located In Community Toronto Downtown
Address & Map
655 Bay St, 10th Flr
Toronto, ON M7A 2T4
 
View Google Map
Intersection Bay St and Gerrard St
Physical Access Fully Accessible
Parking Parking meters
Description and Services
Description (Service) Independent oversight agency * receives, manages and oversees all public complaints about the conduct of a police officer or the policies and services of a police department in Ontario * complaints can be about regional and municipal police services or the Ontario Provincial Police (OPP) only * conducts systemic reviews of police services and audits of complaint services * outreach and education with police and the public about the public complaints system * brochures available in French, Chinese, Filipino, Hindi, Punjabi, Russian, Tamil, Ukrainian, Urdu
Hours Mon-Fri 8:30 am-5 pm
Areas Served Ontario
Eligibility Members of the public with a complaint about a police officer or police service in Ontario
Application Complaint form available on website * complaints can be made in person, filed online, by mail, fax, email or at a local police service
Languages English ; French
Fees None
Service Categories Law Enforcement Complaints
Contact Information
Office Phone 416-246-7071
Toll Free Phone 1-877-411-4773
TTY Phone 1-877-414-4773
Fax 416-327-8332 ; toll free 1-877-415-4773
E-Mail oiprd@ontario.ca
Website www.oiprd.on.ca
Primary Executive Gerry McNeilly, Director
Other Details
Established 2009
Funding Provincial
Resources Website
Accreditation No

Office of the Provincial Advocate for Children & Youth

The advocates receive and respond to concerns from children, youth and families who are seeking or receiving services under the Child and Family Services Act and the Education Act (Provincial and D

Record #: MET5378 Last Full Update: 26 Jun 2020
Names
Alternate Name Advocate's Office ; CV19 ; Office of the Provincial Advocate for Children and Youth ; Ontario Child and Youth Unit ; Ontario Youth Advocate
Former Name Ontario Child Advocate (2019) ; Ontario. Ministry of Children and Youth Services. Office of Child and Family Service Advocacy (2007)
Location & Accessibility
Located In Community Toronto Downtown Central
Address & Map
401 Bay St, Suite 2200
Toronto, ON M5H 2Y4
 
View Google Map
Intersection Bay St and Queen St W
Physical Access Wheelchair accessible automatic main entrance * easy access to elevator
Description and Services
Description (Service) COVID-19 -- office and phone lines are currently closed; complaints may be made using online complaint form on website, or via email to info@ombudsman.on.ca

Children and Youth Unit will respond to calls from children and youth in care

Protects the rights and interests of children and youth * mediates complaints * identifies systemic problems affecting youth * advises ministries of gaps in service delivery * investigates individual and systemic complaints concerning a child or group of children receiving services from a Children’s Aid Society (CAS) or residential licensee where a CAS is the placing agency, and makes service improvement recommendations * reports directly to the Ontario Legislature
Hours COVID-19 -- Office and phone lines currently closed; complaints may be sent using online complaint form or by email to info@ombudsman.on.ca

Regular hours Mon-Fri 9 am-4:30 pm
Areas Served Ontario
Boundaries Ontario
Eligibility Children, youth and families receiving or seeking services under the Child, Youth and Family Services Act and the Education Act (Provincial and Demonstration Schools)
Application Self referral
Languages English ; French ; American Sign Language (ASL) ; Interpretive Services - interpretation and translation available upon request ; Primary language of service is English, with assistance provided in other languages noted
Fees None
Service Categories Children's Rights Groups ; Individual Advocacy ~ Youth ~ Government Services Issues ; Issue Advocacy ~ Youth Issues
Contact Information
Office Phone 416-325-5669
Toll Free Phone Ontario wide 1-800-263-2841
TTY Phone 416-325-2648
Fax 416-325-5681
E-Mail cy-ej@ombudsman.on.ca
Website www.ombudsman.on.ca/what-we-do/topics/children-youth

Reach Canada

Educates and informs persons with disabilities, family members, lawyers and the general public about the rights and interests of persons with disabilities and ensures that quality legal and social

Record #: OCR1591 Last Full Update: 22 Jan 2020
Names
Alternate Name CV19 ; OCR
Location & Accessibility
Located In Community Ottawa
Address & Map
312 Parkdale Ave
Ottawa, ON K1Y 4X5
 
View Google Map
Intersection Parkdale Ave and Scott St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) COVID-19 (May 4, 2020): Reach's Legal Referral program is accepting calls from clients with disabilities in Ottawa and the Champlain region who require legal assistance * referrals made to legal resources will now be in the form of telephone or videoconference meetings * Reach’s Legal Referral team will be working remotely until further notice * response time may be impacted by these new working arrangements

Dedicated to educating and informing persons with disabilities, family members, lawyers and the general public about the rights and interests of persons with disabilities and ensuring that quality legal and social representation are provided

The Centre provides speakers to groups and educational programs * lawyer referral services for people with disabilities through a network of lawyers who volunteer
Hours COVID-19 Mon-Thu 9 am-2 pm
Areas Served Ottawa (City of)
Eligibility Persons with disabilities and family members, lawyers, mediators and the general public * anyone interested in the rights and interests of persons with disabilities
Application Call or visit the website to apply
Languages English ; French ; French lawyers are available
Fees None
Service Categories Disability Associations ; Disability Awareness Programs ; Disability Rights Groups ; Legal Assistance Referral Services ~ Disabilities Issues
Contact Information
Office Phone 613-236-6636
Toll Free Phone 1-888-669-4001
E-Mail reach@reach.ca
Website www.reach.ca
Social Media Facebook Twitter
Other Details
Established 1981
Funding Fundraising ; Donations - Charitable Registration Number: 107889297 RR0001
Elections The Board of Directors is elected.
Resources Website