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Mediation and alternative dispute resolution

Includes mediation, arbitration, and other forms of alternative dispute resolution, including family law mediation.

Catholic Centre for Immigrants (Mediation Program)

Provides free mediation services to New Canadians who are caught up in unresolved disputes with others.  

Record #: OCR0835 Last Full Update: 11 Dec 2018
Names
Alternate Name CCMP ; Community Connection Mentorship Program ; Community Connections Mentorship Program ; CV19 ; HOST program ; Immigrant Settlement and Adaptation Program ; Immigration Settlement and Adaptation Program ; ISAP ; Newcomer Centre ; Newcomer Settlement Program ; NSP ; OCR
Location & Accessibility
Located In Community Ottawa
Address & Map
219 Argyle Ave, 5th Flr
Ottawa, ON K2P 2H4
 
View Google Map
Intersection O'Connor St and Catherine St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Parking meters
Description and Services
Description (Service) COVID-19 (27 Mar 2020): Due to COVID19, all in-person services have been discontinued and office is closed to clients until further notice. Services can be accessed remotely by calling 613-232-9634. Volunteer program activities are suspended. See website for latest updates. 
 
Community-based services for immigrants, refugees, and newcomers 
 
Settlement Program (formerly Immigrant Settlement and Adaptation Program): orientation programs, language and skills training to help facilitate employment, and programs to welcome newcomers to the community * may provide needs and eligibility assessments, pre- and post-arrival information and referral, job search and employment counselling, assistance to establish social and professional networks to promote community engagement, and assistance to access a range of settlement services 
 
Reception House, Maison Sophia House: 90-bed facility that provides temporary accommodation, food and clothing * orientation workshops facilitated with language translation and interpretation * house search support * multicultural children's program * basic English classes * referrals to government services and community organizations 
 
Community Connections Program (formerly HOST Program): group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks * trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development 
 
Pastoral and Sponsorship Programs: works to ensure that the newcomer can find pastoral services in the faith group of their choice * promotes the involvement of faith groups in the Private Sponsorship program 
 
Bruyère Centre for Immigrants: one-stop access to the services of several agencies, groups and organizations that operate out of the Centre. 
 
Tax Clinics: offered in spring * income tax services during non-working hours by qualified individuals 
 
Cultural Profiles: a series of booklets, each one introduces a particular country and its people, including details on family life, religion and history * profiles developed in consultation with the respective community groups
Hours Mon-Fri 9 am-12 noon, 1 pm-5 pm * evening appointments available
Areas Served Ottawa (City of) - and area
Eligibility Immigrants, newcomers and refugees
Application Call or drop in 
 
Link to the updated Google document with all locations and hours, click here
Languages English ; French ; Amharic ; Bosnian ; Chinese ; Croatian ; Farsi ; French Creole ; Kikuyu ; Lingala ; Somali ; Swahili ; Vietnamese
Fees None
Service Categories Adult Mentoring Programs ~ Immigrants/Refugees ; Career Exploration ~ Immigrants/Refugees ; Certificates/Forms Assistance ; Citizenship Application Assistance ; Citizenship Test Preparation ; Comprehensive Information and Referral ; Conversation Partners ; Cultural Transition Counselling ; Ethnocultural Multipurpose Centres ; General Counselling Services ; Immigrant Mutual Assistance Associations ; Immigrant/Newcomer Accompaniment Programs ; Immigrant/Refugee Shelters ; Interpretation/Translation ; Newcomer Settlement Services ; Permanent Resident Cards ; Specialized Information and Referral ~ Immigration Issues ; Tax Preparation Assistance
Contact Information
Office Phone 613-232-9634
Fax 613-232-3660
Website www.cciottawa.ca
Social Media Facebook YouTube
Primary Contact Arber Zaplluzha, Manager, Settlement Department; Phone: 613-232-9634 ext 337
Primary Executive Carl Nicholson, Executive Director; Phone: 613-232-9634 ext 335
Alternate Executive Eugene Williams, Director of Operations; Phone: 613-232-9634 ext 347
Other Details
Established 1950
Funding City / Town ; Provincial - Ministry of Citizenship and Immigration * Ministry of Culture ; Federal - Citizenship and Immigration Canada * Canadian Heritage ; Grants - Filles de la sagesse * Sisters of Charity ; Donations - Charitable Registration Number: 129546560 RR0001
Elections The Board of Directors is elected.
Print Material Brochures * Cultural Profiles booklets
Resources Website
Accreditation No

Canadian Mental Health Association - Mental Health Diversion & Court Support Services

Court Outreach provides support to divert individuals from the justice system toward mental health court and services in the community.

Record #: OCR0875 Last Full Update: 21 May 2019
Names
Alternate Name Association canadienne pour la santé mentale Section d'Ottawa ; CMHA ; CMHA Ottawa ; CV19 ; OCR
Location & Accessibility
Located In Community Ottawa
Address & Map
1355 Bank St, Suite 301
Ottawa, ON K1H 8K7
 
View Google Map
Intersection Riverside Dr and Bank St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Pay parking lot
Description and Services
Description (Service) COVID-19 (26 May 2020) CMHA branches are open but many are offering alternative service delivery at this time. Service delivery may be in person, by phone or the following virtual ways:

PCVC – Personal computer video conferencing
OTN – Ontario Telemedicine Network
ZOOM – Video/web conferencing platform

For more information about these virtual platforms contact your local CMHA branch using the drop down list

Offices at 311 McArthur Avenue will remain closed to all visitors until further notice


Integrated community mental health support services for individuals with a severe and persistent mental illness who are homeless or at risk of homelessness with complex needs. * Services include outreach, case management, housing, concurrent disorders treatment program, health promotion, vocational support services for clients. * Training and community development to respond to the needs of individuals with serious mental illness, education, training and distribution of materials

Workshops: SafeTALK * ASIST * Understanding the Unspoken Pain (assisting survivors of war and trauma) * Myths & Realities of Mental Illness * Integrated Treatment for Concurrent Disorders * Mental Health Works (for employers and employees in the workplace) * Living Life to the Full * Motivational Interviewing
Hours COVID-19 Mon-Fri 8:30 am -4:30 pm, Sep-May * Mon-Fri 8 am-4 pm, Jun-Aug
Areas Served Ottawa
Eligibility Ages: 18 year(s) and up 
 
Individuals 18 years and older. Varies according to service.
Application For Eligibility Referral Form, see website or call the office and ask for System Navigator
Languages English ; French
Fees Admission - to training workshops ; None - for client services
Service Categories Assertive Community Treatment ; Community Mental Health Agencies ; Disability Awareness Programs ~ Mental Illness/Emotional Disabilities ; General Mental Health Information/Education ; Medical Information Services ~ Mental Health Issues ; Mental Health Associations ; Mental Health Related Support Groups ; Planning/Coordinating/Advisory Groups ~ Mental Health Issues ; Professional Skills Development Support ~ Mental Health Issues ; Psychiatric Case Management ~ Chronic/Severe Mental Illness ; Specialized Information and Referral ~ Mental Health Issues ; Subject Specific Public Awareness/Education ~ Mental Health Issues ; Suicide Prevention Programs
Contact Information
Office Phone 613-737-7791
TTY Phone 613-737-9480
Fax 613-737-7644
E-Mail general@cmhaottawa.ca
Website ottawa.cmha.ca
Social Media Facebook LinkedIn Twitter
Primary Contact Patrick Jodoin, Communications and Community Relations Specialist; Phone: 613-737-7791 ext 135; Email: pjodoin@cmhaottawa.ca
Primary Executive Tim Simboli, Executive Director; Phone: Number for Executive Assistant 613-737-7791 ext 149; Email: executivedirector@cmhaottawa.ca
Other Details
Established 1953
Funding City / Town ; Provincial - Champlain Local Health Integration Network (LHIN) * Ministry of Health and Long-Term Care * Ministry of Children, Community and Social Services ; Donations - Charitable Registration Number: 130113525 RR0001 ; United Way
Resources Website
Accreditation Yes

Family Services Ottawa (ADR Program)

Provides alternative dispute resolution services to child welfare agencies & their clients in Ottawa.

Record #: OCR1670 Last Full Update: 13 Jun 2019
Names
Alternate Name HT1 ; HT2 ; Male Survivors Network and Male Survivor Network ; OCR
Location & Accessibility
Located In Community Ottawa
Address & Map
312 Parkdale Ave
Ottawa, ON K1Y 4X5
 
View Google Map
Intersection Parkdale Ave and Scott St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free occasional parking * parking meters
Description and Services
Description (Service) Community counselling centre * counselling is provided by professional counsellors and social workers to families and individuals having difficulties with couple, parent-child, family or individual relationships. 
 
* Woman abuse counselling 
* Employee assistance counselling program 
* Mental health counselling program providing individual and group services for persons living with a psychiatric disability 
* Parenting workshops for school-age children and teens 
* Planning, coordination and development of community services 
* Child-parent supervised access and exchanges 
* Group services for children who witness violence 
* Group services for mothers of children who have witnessed violence 
* Group services for mothers experiencing postpartum depression 
* Alternative Dispute Resolution Program (ADR) 
 
Member agency of Support Support Services Network for Male Survivors in Ontario
Hours Mon-Thu 8:30 am-8:30 pm * Fri 8:30 am-4:30 pm
Areas Served Ottawa
Eligibility No restrictions
Application For counselling services contact the intake worker at 613-725-3601 ext. 117 or by Text Telephone at 613-725-6175 . The intake worker is available by telephone Mon 10 am-2 pm * Wed 4 pm-6 pm * Thu 10 am-2 pm
Languages English ; French - Reception and intake is bilingual, however, some services are not.
Fees Service - Sliding fee scale for counselling
Service Categories Adolescent/Youth Counselling ; Child Guidance ; Community Mental Health Agencies ; Divorce Counselling ; Employee Assistance Programs ; Family Counselling ; Family Counselling Agencies ; Family Life Education ; General Counselling Services ; Individual Advocacy ; Parenting Skills Classes ; Psychiatric Disorder Counselling ~ Mental Illness/Emotional Disabilities ; Sexual Assault Counselling ~ Men
Waiting List Yes, length varies according to program
Contact Information
Office Phone 613-725-3601 ext 0
TTY Phone 613-725-6175
Fax 613-725-5651
E-Mail fsfo@familyservicesottawa.org
Website www.familyservicesottawa.org
Primary Contact Intake Worker; Phone: 613-725-3601 ext 117
Primary Executive Deidre Speers, Executive Director; Phone: 613-725-3601 ext 115; Email: dspeers@familyservicesottawa.org
Other Details
Established 1914
Funding City / Town ; Provincial - Ministry of Health and Long-Term Care * Ministry of Children, Community and Social Services * Local Health Integration Network ; Donations - Charitable Registration Number: 107376147 RR0001 ; United Way ; Fees
Elections The Board of Directors is elected.
Print Material Pamphlets
Resources Website
Accreditation Yes, by the Council on Accreditation

Ontario Association for Family Mediation

Promotes family mediation & alternative dispute resolution and refers  to mediators in Ottawa.

Record #: OCR2636 Last Full Update: 19 Sep 2019
Names
Alternate Name OAFM ; OCR
Location & Accessibility
Located In Community Toronto Downtown
Address & Map
Mailing Address 302 The East Mall, Suite 608 
Toronto, ON M9B 6C7
Physical Access Not Applicable
Description and Services
Description (Service) Professional organisation for family and elder mediators * education * professional development in the field * assists public to locate a local mediator

Family mediation: help with future plans * parenting arrangements * support and maintenance for children or spouses * division of family assets and liabilities

Elder and intergenerational mediation: dispute resolution via tools for communication, understanding

Family business mediation: business agreement and arrangement negotiations: valuation, establishment, reorganization, succession, dissolution or sale.
Hours Administration Mon-Fri 9 am-5 pm
Areas Served Ontario
Eligibility Mediation services: Any family that is facing separation or divorce 
Membership: Professionals in the field of family mediation
Application Call for information about mediators in your area or visit the website
Languages English
Fees Membership ; Service - hourly rates vary
Service Categories Alternative Dispute Resolution ; Mental Health Practitioner Associations ~ Legal Occupations ; Therapy Referrals
Waiting List Contact the mediator of your choice on the website.
Contact Information
Office Phone 416-740-6236
Toll Free Phone 1-844-989-3026
E-Mail admin@oafm.on.ca
Website www.oafm.on.ca
Social Media Facebook LinkedIn Twitter
Other Details
Established 1982
Funding Fees - Membership
Elections The Board of Directors is appointed and elected.
Resources Website
Accreditation No

Law Society Referral Service

Provides the name of a lawyer or paralegal who best fits a person’s stated needs. The service is not designed to provide legal advice or second opinions.

Ottawa Community Youth Diversion Program

Provides youth & family with immediate intervention and on-going support and mediates with all persons involved to resolve on-going conflicts.

Record #: OCR2590 Last Full Update: 10 Sep 2019
Names
Alternate Name OCR ; OCYDP
Former Name Preventative Intervention Programme
Location & Accessibility
Located In Community Ottawa
Address & Map
Confederation Education Centre
1645 Woodroffe Ave, Rm 16
Ottawa, ON K2G 1W2
 
View Google Map
Intersection Woodroffe Ave and W Hunt Club Rd
Mailing Address c/o Tom Scholberg 
1645 Woodroffe Ave, Room 16 
Ottawa, ON K2G 1W2
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable. Bus stop 1683, served by routes 94 and 95.
Physical Access Fully Accessible
Parking Free parking available at Confederation Education Centre or behind Nepean Sportsplex
Description and Services
Description (Service) Community-based program meant to improve the manner in which the community deals with youth aged 12 to 17 years who are in conflict with the law and are eligible for Extrajudicial Measures (EJM) and Extrajudicial Sanctions (EJS) as per the Youth Criminal Justice Act (YCJA), 2003.  
 
Designed to encourage greater accountability and address criminogenic needs. Program features an intake assessment protocol that ensures the level of intervention is tied to risk, need and responsiveness. Program elements ensure that interventions focus on eliminating the root causes of offending behaviour(s).
Hours Mon-Fri 9 am-5 pm
Areas Served Ottawa (City of)
Eligibility Ages: 12 year(s) - 17 year(s) 
 
Boys and girls between the ages of 12 and 17
Application Police referrals for Extrajudicial Measures (EJM) only * Crown and Probation referrals for Extrajudicial Sanctions (EJS) only
Languages English ; French
Fees None
Service Categories Juvenile Diversion ; Juvenile/Youth Delinquency Diversion Counselling
Waiting List Short waiting period
Contact Information
Office Phone 613-226-4997
Fax 613-226-7370
Website https://ottawa.bgccan.com/child-youth-programs/community-support-programs/diversion
Primary Contact Tom Scholberg, Manager; Phone: 613-297-6202; Email: tscholberg@bgcottawa.org
Alternate Contact Ruth Britto, Team Lead; Phone: 613-226-4997 ext 22; Email: rbritto@bgcottawa.org
Other Details
Established 1924; Program: 1975
Funding Provincial - Ministry of Children and Youth Services ; Donations - Charitable Registration Number: 118814565 RR0001
Elections The Board of Directors is elected.
Resources Website
Accreditation No

Family Law Information Centre

Provides the public with easy access to user-friendly information about family law.

Record #: OCR0622 Last Full Update: 14 Feb 2020
Names
Alternate Name FLIC ; KW Mediation ; OCR
Location & Accessibility
Located In Community Ottawa
Address & Map
Ottawa Court House
161 Elgin St, 2nd Flr
Ottawa, ON K2P 2K1
 
View Google Map
Intersection Elgin Ave and Laurier Ave
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Pay parking lot * parking meters
Description and Services
Description (Service) Resource centre that provides the public with information and education to help them deal with family law issues 
 
Information about legal services, the court process and court forms * Advice Lawyer from Legal Aid Ontario available at designated times * Information and Referral services to alternative dispute resolution options, community resources and family mediation services * information about and scheduling for the Mandatory Information Program
Hours Mon-Fri 9 am-4 pm
Areas Served Ottawa (City of)
Eligibility Low income individuals concerned with family law matters * procedural information and form filling assistance: no restrictions
Application Drop-in
Languages English ; French
Fees None
Service Categories Alternative Dispute Resolution ~ Divorce/Custody/Support Issues ; Comprehensive Family Law Services ; Legal Information Services ~ Divorce/Custody/Support Issues ; Parent Support Groups ~ Divorced/Divorcing Persons ; Special Libraries ~ Divorce/Custody/Support Issues
Contact Information
Office Phone 613-239-1406
E-Mail kwmediation@gmail.com
Website www.attorneygeneral.jus.gov.on.ca
Other Details
Funding Provincial
Print Material Brochures * publication called "What You Should Know About Family Law in Ontario"
Resources Website
Accreditation No

Reach Canada

Educates and informs persons with disabilities, family members, lawyers and the general public about the rights and interests of persons with disabilities and ensures that quality legal and social

Record #: OCR1591 Last Full Update: 22 Jan 2020
Names
Alternate Name CV19 ; OCR
Location & Accessibility
Located In Community Ottawa
Address & Map
312 Parkdale Ave
Ottawa, ON K1Y 4X5
 
View Google Map
Intersection Parkdale Ave and Scott St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) COVID-19 (May 4, 2020): Reach's Legal Referral program is accepting calls from clients with disabilities in Ottawa and the Champlain region who require legal assistance * referrals made to legal resources will now be in the form of telephone or videoconference meetings * Reach’s Legal Referral team will be working remotely until further notice * response time may be impacted by these new working arrangements

Dedicated to educating and informing persons with disabilities, family members, lawyers and the general public about the rights and interests of persons with disabilities and ensuring that quality legal and social representation are provided

The Centre provides speakers to groups and educational programs * lawyer referral services for people with disabilities through a network of lawyers who volunteer
Hours COVID-19 Mon-Thu 9 am-2 pm
Areas Served Ottawa (City of)
Eligibility Persons with disabilities and family members, lawyers, mediators and the general public * anyone interested in the rights and interests of persons with disabilities
Application Call or visit the website to apply
Languages English ; French ; French lawyers are available
Fees None
Service Categories Disability Associations ; Disability Awareness Programs ; Disability Rights Groups ; Legal Assistance Referral Services ~ Disabilities Issues
Contact Information
Office Phone 613-236-6636
Toll Free Phone 1-888-669-4001
E-Mail reach@reach.ca
Website www.reach.ca
Social Media Facebook Twitter
Other Details
Established 1981
Funding Fundraising ; Donations - Charitable Registration Number: 107889297 RR0001
Elections The Board of Directors is elected.
Resources Website