Skip to main content

Permanent resident status

Includes information about applications for permanent resident status and about maintaining permanent resident status.

What the client may say:
  • "I’m a permanent resident but I have a criminal record, so I’m not sure if I will be allowed to stay in Canada."
  • "Because I visited my home country, Canada wants to take away my refugee and permanent resident status."
  • "I’m HIV positive and I’m worried that it will affect my application for permanent resident status."

Ottawa Legal Information Centre

Offers legal information services, such as general explanations regarding the law and other legal topics, and is not authorized to provide legal advice or legal assistance.

Record #: OCR1063 Last Full Update: 19 Sep 2019
Names
Alternate Name Centre d'information juridique d'Ottawa ; Community Legal Centre ; CV19 ; Legal Clinic ; Legal Information & Referral Services ; OCR ; OLIC
Former Name Ottawa Legal Information Centre (2018)
Location & Accessibility
Located In Community Ottawa
Address & Map
85 Albert St, Unit 1400
Ottawa, ON K1P 6A4
 
View Google Map
Intersection Elgin St and Albert St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Partially Accessible - entrance only * braille elevator
Parking Pay parking lots * parking meters
Description and Services
Description (Service) COVID-19 (May 7, 2020): Centre will no longer offer its services in person for the time being * legal information services remain available by telephone at 1-844-343-7462 during regular business hours * offering public legal education presentations remotely through Zoom to its community partners * contact for more information

Legal information and referral services offered on a confidential basis * all areas of law * 30 minute meeting with a lawyer, who can offer legal information * referral service to specialized resources in the province * help to determine the required legal forms * offers pamphlets, resources and information tools prepared by various legal organizations * commissioning of affidavits and notary public services

The Centre does not provide legal advice or legal assistance
Hours COVID-19 Mon 1 pm-4 pm * Tue, Wed, Thu 9 am-12 noon, 1 pm-4 pm * Fri 9 am-12 noon
Areas Served Ontario
Eligibility No restrictions
Application Drop in or call * with or without an appointment * to make an appointment, contact the reception by telephone and ask to add your name to the call back list (the call will be returned within seven business days) 
 
Commissioning of affidavits and notary public services: bring printed documents and two identification documents along with you
Languages English ; French ; Interpretive Services
Fees None
Service Categories Certificates/Forms Assistance ~ Legal Issues ; Crime Victim Accompaniment Services ; Legal Information Services ; Notary Public Services ; Public Access Computers/Tools ; Specialized Information and Referral ~ Legal Issues
Contact Information
Office Phone 613-842-7462
Toll Free Phone 1-844-343-7462
Fax 613-842-8389
Website legalinfocentre.ca/
Social Media Facebook Twitter
Other Details
Funding Federal - Department of Justice
Print Material Pamphlets * promotional leaflets * posters
Resources Website * print bilingual legal resources

JusticeNet

Connects low to middle income individuals with legal professionals – lawyers, mediators and paralegals- who have agreed to work at a reduced rate.

Record #: OCR2976 Last Full Update: 04 Dec 2019
Names
Alternate Name OCR
Location & Accessibility
Located In Community Thornhill
Address & Map
8185 Yonge St, Suite 213
Thornhill, ON L3T 2C6
 
View Google Map
Intersection Yonge St and Royal Orchard Blvd
Physical Access Not Applicable - No direct access for clients
Description and Services
Description (Service) Non-profit organization * links individuals seeking legal advice that are unable to obtain legal advice due to high cost or due to their ineligibility to obtain Legal Aid, with legal professionals that have agreed to work for reduced hourly fees * referrals to lawyers, paralegals and mediators * see website for a detailed description of the fee structure
Hours Mon-Fri 10 am-4 pm
Areas Served Ontario
Eligibility Ages: 18 year(s) and up 
 
Individuals residing in or seeking advice about an issue within Ontario, with an annual net family income below $60,000, and not eligible for Legal Aid
Application Visit website for online directory of lawyers, mediators, and paralegals * income eligibility assessment required prior to receiving legal services at reduced rates
Languages English ; French ; Interpretive Services
Fees Service - sliding scale depending on net family income and number of dependents, see website for details
Service Categories Legal Assistance Referral Services ; Paralegal Counselling
Contact Information
Fax 416-479-0829
E-Mail info@justicenet.ca
Website www.justicenet.ca
Primary Contact Heidi Mottahedin, Executive Director; Phone: 416-995-9010; Email: heidi@justicenet.ca
Other Details
Funding Fees
Resources Website

HIV & AIDS Legal Clinic Ontario (HALCO)

Provides free legal services to people in Ontario who are living with or affected by HIV/AIDS.

Record #: MET3562 Last Full Update: 10 Aug 2020
Names
Alternate Name CV19 ; HALCO ; HIV and AIDs Legal Clinic ; Ontario AIDS Legal Clinic ; Ontario HIV & AIDS Legal Clinic
Legal Name HIV & AIDS Legal Clinic Ontario
Location & Accessibility
Located In Community Toronto Downtown Central
Address & Map
55 University Ave, Suite 1400
Toronto, ON M5J 2H7
 
View Google Map
Intersection University Ave and King St W
Physical Access Wheelchair accessible automatic main and office entrances; Elevator accessible with tactile buttons; Accessible all gender washroom
Description and Services
Description (Service) COVID19 -- service by phone, no in person meetings or public education activities * intake Mon, Wed, Fri 9 am-5 pm

Community legal clinic * advice, representation, referrals, advocacy * areas of law include privacy, social assistance, immigration, housing/tenant, pensions, Employment Insurance (EI), private insurance benefits, health, criminal, prison (HIV-related), human rights, substitute decision making and powers of attorney * community legal education speakers and publications * law reform and test case litigation * funded by Legal Aid Ontario, AIDS Bureau (Ministry of Health and Long-Term Care), foundations and donors * also known as HALCO
Hours COVID19 -- service by phone, no in person meetings or public education activities * intake Mon, Wed, Fri 9 am-5 pm

Office -- Mon-Fri 9 am-5 pm * Intake -- Mon, Wed, Fri 9 am-5 pm
Areas Served Ontario
Boundaries Ontario
Eligibility Persons living with HIV/AIDS in Ontario * case and financial eligibility criteria may apply for legal representation
Application Call, drop in, email or write
Languages English ; French - some staff speak French ; interpreters for other languages, including phone interpretation
Fees None
Service Categories Community Legal Clinics ; General Legal Aid ~ AIDS/HIV ; Individual Advocacy ~ AIDS/HIV ; Judicial Advocacy ~ AIDS/HIV Issues ; Legal Counselling ~ AIDS/HIV ; Legal Information Services ~ AIDS/HIV Issues ; Legal Representation ~ AIDS/HIV ; Legislative Advocacy ~ AIDS/HIV Issues
Contact Information
Office Phone 416-340-7790
Toll Free Phone 1-888-705-8889
Fax 416-340-7248
E-Mail talklaw@halco.org
Website www.halco.org

Law Society Referral Service

Provides the name of a lawyer or paralegal who best fits a person’s stated needs. The service is not designed to provide legal advice or second opinions.

Community Legal Services of Ottawa - West Office

Provides free legal help to people of low income, specializing in problems involving landlord & tenant law, social assistance, immigration, employment insurance,  ODSP, Workplace Safety an

Record #: OCR1882 Last Full Update: 10 Mar 2020
Names
Alternate Name CLSO ; CV19 ; OCR
Former Name West End Legal Services of Ottawa
Location & Accessibility
Located In Community Ottawa
Address & Map
1301 Richmond Rd
Ottawa, ON K2B 7Y4
 
View Google Map
Intersection Carling Ave and Richmond Rd
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) COVID-19 (24 March 2020): This agency's services are affected by the COVID-19 * please refer to each services for more information * the front doors to CLSO offices will be locked, with a sign posted in English and French: Based on the information about the COVID-19 virus from Public Health authorities, we are currently not meeting with people in person. We are holding meetings by phone. Please call us at 613-596-1641 and we will get back to you as soon as we can. We will provide services as much as possible by telephone, email, video, etc 
 
Provides free legal help to low-income people 
 
Specializes in problems involving: social assistance * landlord and tenant law * Canada Pension Plan Disability * Workplace Safety and Insurance Board * public housing * Ontario Works * Ontario Disability Support Program * Immigration law * employment insurance benefits * education on legal matters 
 
Staff members: Give summary advice * act as advocates / representatives for clients * give talks to community groups * outreach to the community 
 
Does not deal with criminal cases or family law.
Hours Mon-Wed, Fri 8:30 am-12 noon, 1 pm-4:30 pm * Thu 8:30 am-12 noon
Areas Served Ottawa
Eligibility Low-income individuals
Application Call to make an appointment.
Languages English ; French
Fees Service - Repayment of expenses may be required
Service Categories Community Legal Clinics ; Landlord Rights Information/Counselling ; Legal Counselling ; Legal Information Services ; Subject Specific Public Awareness/Education ~ Legal Issues ; Tenant Rights Information/Counselling
Waiting List No, but may not be able to take on all cases due to the high amount of people requiring assistance.
Contact Information
Office Phone 613-596-1641
Fax 613-596-3364
Website www.clsottawa.ca
Social Media Facebook
Primary Contact Vicky Watson, Casework and Administrative Support
Primary Executive Gary Stein, Executive Director
Alternate Executive Caroline Harris-McDonald, Director of Legal Services
Other Details
Established 1982
Funding Provincial - Legal Aid Ontario
Elections The Board of Directors is elected each year at the Annual General Meeting.
Print Material Public legal information * pamphlets
Resources Website
Accreditation No

Community Legal Services of Ottawa South Office

Provides free legal help to people of low income, specializing in problems involving landlord & tenant law, social assistance, immigration, employment insurance, Workplace Safety and Insurance

Record #: OCR1883 Last Full Update: 13 Nov 2019
Names
Alternate Name CLSO ; CV19 ; OCR
Former Name South Ottawa Community Legal Services
Location & Accessibility
Site Location Across the street from Billings Bridge Plaza
Located In Community Ottawa
Address & Map
1355 Bank St, Suite 406
Ottawa, ON K1H 8K7
 
View Google Map
Intersection Riverside Dr and Bank St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Pay parking lot
Description and Services
Description (Service) COVID-19 (24 March 2020): This agency's services are affected by the COVID-19 * please refer to each services for more information * the front doors to CLSO offices will be locked, with a sign posted in English and French: Based on the information about the COVID-19 virus from Public Health authorities, we are currently not meeting with people in person. We are holding meetings by phone. Please call us at 613-733-0140 and we will get back to you as soon as we can. We will provide services as much as possible by telephone, email, video, etc 
 
Provides services in housing law for tenants, immigration and refugee law, legal problems involving Ontario Works benefits, Ontario Disability Support Program, Employment Insurance, workers' compensation, Canada Pension Plan, Old Age Security and Child Tax Benefits.
Hours Mon 1 pm-4:30 pm * Tue-Fri 8:30 am-12 noon, 1 pm-4:30 pm
Areas Served Ottawa (City of) ; Most neighbourhoods south of the Queensway and Highway 174 and east of Fisher Avenue and Prince of Wales Drive.
Eligibility Low-income individuals
Application Call
Languages English ; French ; Spanish ; Interpretive Services
Fees None
Service Categories Community Legal Clinics ; Landlord Rights Information/Counselling ; Legal Counselling ; Legal Information Services ; Tenant Rights Information/Counselling
Contact Information
Office Phone 613-733-0140
Fax 613-733-0401
Website https://www.clsottawa.ca
Social Media Facebook
Primary Executive Gary Stein, Executive Director
Alternate Executive Linda Martineau, Director of Administration
Other Details
Established 1987
Funding Provincial - Legal Aid Ontario
Elections The Board of Directors is elected.
Print Material Pamphlets with legal information about immigration issues, landlord/tenant, consumer, social services, family law resources and many more.
Resources Workshops for community-based organizations, on request
Accreditation No

Community Legal Services Ottawa Centre

Provides free legal help to people of low income, specializing in problems involving landlord & tenant law, social assistance, immigration, employment insurance, Workplace Safety and Insurance

Record #: OCR1700 Last Full Update: 13 Nov 2019
Names
Alternate Name CLSO ; CV19 ; OCR
Former Name Community Legal Services (2007) ; Community Legal Services Ottawa Centre
Location & Accessibility
Located In Community Ottawa
Address & Map
1 Nicholas St, Suite 422
Ottawa, ON K1N 7B7
 
View Google Map
Intersection Nicholas St and Rideau St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Pay parking lot
Description and Services
Description (Service) COVID-19 (24 March 2020): This agency's services are affected by the COVID-19 * please refer to each services for more information * the front doors to CLSO offices will be locked, with a sign posted in English and French: Based on the information about the COVID-19 virus from Public Health authorities, we are currently not meeting with people in person. We are holding meetings by phone. Please call us at 613-241-7008 and we will get back to you as soon as we can. We will provide services as much as possible by telephone, email, video, etc 
 
 
Free legal help to people of low income 
 
Specializes in problems involving: landlord and tenant law * social assistance * immigration * employment insurance * Workplace Safety and Insurance Board (WSIB) * Canada Pension Plan (CPP) 
 
Also provides education on legal matters and is involved in various law reform issues 
 
Queer Refugee Hearings Program: in partnership with Capital Rainbow Refugee * hearing assistance to individuals claiming refugee protection based on sexual orientation, gender identity, and expression
Hours Mon, Wed-Fri 8:30 am-4:30 pm * Tue 1 pm-4:30 pm 
 
Queer Refugee Hearings Program: Wed 5 pm-7:30 pm, Oct 23, Nov 6, Nov 27, Dec 4 and Dec 11 2019
Areas Served Ottawa (City of)
Eligibility Low income residents * Queer Refugee Hearings Program: individuals in Ottawa claiming refugee protection based on sexual orientation, gender identity, and expression
Application Call for an appointment 
 
Queer Refugee Hearings Program: drop in * appointments are given on a first-come first-served basis * for more information, contact hershni@lao.on.ca
Languages English ; French
Fees None
Service Categories Community Legal Clinics ; Landlord Rights Information/Counselling ; Legal Counselling ; Legal Information Services ; Refugee Claims Legal Assistance ~ LGBTQ Individuals ; Subject Specific Public Awareness/Education ~ Legal Issues ; Tenant Rights Information/Counselling
Contact Information
Office Phone 613-241-7008
Fax 613-241-8680
Website www.clsottawa.ca/
Social Media Facebook
Primary Contact Kylie Stanners, Director of Operations
Primary Executive Gary Stein, Executive Director
Alternate Executive Charles McDonald, Director of Legal Services
Other Details
Established 1982
Funding Provincial - Ministry of Attorney General - Legal Aid Ontario
Elections The Board of Directors is elected.
Resources Website
Accreditation No

Clinique juridique francophone de l'Est d'Ottawa

Provides summary legal advice to Francophones living in Eastern Ontario, re: immigration, housing, social assistance, power of attorney, victims of criminal acts, name change, advocacy, and .employ

Record #: OCR1884 Last Full Update: 17 Jan 2020
Names
Alternate Name OCR
Location & Accessibility
Located In Community Vanier
Address & Map
290 Dupuis St
Ottawa, ON K1L 1A2
 
View Google Map
Intersection Montreal Rd and Vanier Pkwy
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable Routes 12, 15 and 19
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) Provides summary legal advice in different areas of law such as: 
 
* Immigration 
* Housing 
* Family Law 
* Ontario Disability Support Program (ODSP) 
* Ontario Works Program (OW) 
* Canada Pension Plan - Disability Benefits (CPP) 
* Employment Insurance (EI) 
* Employment Standards 
* Criminal Injuries Victims 
* Discrimination 
* Powers of Attorney
Hours Mon-Fri 8:30 am-4:30 pm
Areas Served Frontenac County ; Hastings County ; Lanark County ; Leeds and Grenville United Counties ; Lennox and Addington County ; Ottawa (City of) ; Prescott and Russell United Counties ; Prince Edward County ; Renfrew County ; Stormont, Dundas and Glengarry United Counties
Eligibility Francophones living in Eastern Ontario
Application Call the information line 
 
To find which Community Health and Resource Centre serves a specific area, click here.
Languages French
Fees None
Service Categories Legal Counselling ~ Francophone Community ; Legal Information Services ~ Francophone Community
Contact Information
Office Phone Toll free 1-877-500-4508
Fax 613-744-3960
Website www.cscvanier.com
Primary Contact Aliciadeea Le Roc, Lawyer; Phone: 613-744-2892 ext 1037
Primary Executive Michel Gervais, Executive Director
Other Details
Established 1980 * Program: 2009
Funding Grants - Legal Aid Ontario ; Donations - Charitable Registration Number: 131910275 RR0001
Elections The Board of Directors is elected.
Print Material Pamphlets * Posters
Resources Library, video library, website, CLEO publications
Accreditation No

Legal Aid Ontario Client Service Centre

Provides legal aid services to eligible persons. Eligibility is based on financial, and legal factors.

Record #: MET0601 Last Full Update: 13 Dec 2018
Names
Alternate Name CV19 ; LAO ; Ontario Legal Aid
Location & Accessibility
Located In Community Toronto Downtown Central
Address & Map
Atrium on Bay
40 Dundas St W, Suite 200
Toronto, ON M5G 2H1
 
View Google Map
Intersection Bay St and Dundas St W
Physical Access Wheelchair accessible automatic main entrance - all street entrances except 40 Dundas St ; Easy access to elevator ; Elevator with braille and voice/tone features ; Wheelchair accessible washroom, assistance needed with door ; Designated parking in underground lot - automatic entrance ; Lowered service counter
Description and Services
Description (Service) COVID-19 -- provincial and legal aid offices closed to the public * continue to provide help over the phone * check service updates on www.legalaid.on.ca/news/covid-19-update-on-our-client-services

----------------------------------------

Free legal information, advice and other services

Legal Aid Certificates -- reimburses participating lawyers for services rendered on behalf of client * client may have to agree to repay all or part of legal fees * financial assessment required * only granted for serious legal matters such as criminal, family or immigration and refugee law

Duty Counsel -- provides legal representation for low-income people appearing in court without a lawyer * advice and information * criminal, family and tenant cases * mental health duty counsel for persons living in psychiatric facilities

Community Legal Clinics -- nonprofit independent and specialty legal centres funded by Legal Aid Ontario -- see separate entries * legal assistance in areas such as housing law, social assistance and other income support programs * client may be asked to contribute towards disbursements

Family Law Service Centres (FLSC) -- range of legal resources and support for family matters -- see separate entries * located in Toronto Central, Toronto North, Newmarket, Brampton, Chatham and Sarnia * Family Law Information Centres (FLICs) -- advice lawyer * located at certain courts

Refugee Law Office -- legal assistance to refugee claimants and immigrants eligible for legal aid * see separate entry

LawFacts, www.lawfacts.ca -- online legal information
Hours Mon-Fri 8 am-5 pm
Areas Served Ontario
Eligibility Persons with low incomes * see below for specific services available to those accepted for legal certificate
Application Call for information and certificate application -- including summary legal advice for eligible clients
Languages English ; simultaneous interpretation available for 200 languages, including 18 Aboriginal languages and dialects
Service Categories Benefits Screening ~ Legal Issues ; Comprehensive Family Law Services ; Duty Counsel ; General Legal Aid ; Internet Information Resources ~ Legal Issues
Contact Information
Office Phone 416-979-1446
Toll Free Phone Ontario-wide 1-800-668-8258 * free from any pay phone, collect calls accepted
TTY Phone 416-598-8867 * toll-free 1-866-641-8867
Fax 416-979-8669
E-Mail info@lao.on.ca
Website www.legalaid.on.ca
Social Media Facebook Twitter YouTube

Reach Canada

Educates and informs persons with disabilities, family members, lawyers and the general public about the rights and interests of persons with disabilities and ensures that quality legal and social

Record #: OCR1591 Last Full Update: 22 Jan 2020
Names
Alternate Name CV19 ; OCR
Location & Accessibility
Located In Community Ottawa
Address & Map
312 Parkdale Ave
Ottawa, ON K1Y 4X5
 
View Google Map
Intersection Parkdale Ave and Scott St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) COVID-19 (May 4, 2020): Reach's Legal Referral program is accepting calls from clients with disabilities in Ottawa and the Champlain region who require legal assistance * referrals made to legal resources will now be in the form of telephone or videoconference meetings * Reach’s Legal Referral team will be working remotely until further notice * response time may be impacted by these new working arrangements

Dedicated to educating and informing persons with disabilities, family members, lawyers and the general public about the rights and interests of persons with disabilities and ensuring that quality legal and social representation are provided

The Centre provides speakers to groups and educational programs * lawyer referral services for people with disabilities through a network of lawyers who volunteer
Hours COVID-19 Mon-Thu 9 am-2 pm
Areas Served Ottawa (City of)
Eligibility Persons with disabilities and family members, lawyers, mediators and the general public * anyone interested in the rights and interests of persons with disabilities
Application Call or visit the website to apply
Languages English ; French ; French lawyers are available
Fees None
Service Categories Disability Associations ; Disability Awareness Programs ; Disability Rights Groups ; Legal Assistance Referral Services ~ Disabilities Issues
Contact Information
Office Phone 613-236-6636
Toll Free Phone 1-888-669-4001
E-Mail reach@reach.ca
Website www.reach.ca
Social Media Facebook Twitter
Other Details
Established 1981
Funding Fundraising ; Donations - Charitable Registration Number: 107889297 RR0001
Elections The Board of Directors is elected.
Resources Website