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Tenant organizing

Includes tenant associations.

Ontario Tenants Rights

This is a web guide to Ontario's Landlord and Tenant Act, the Residential Tenancies Act, tenants' rights, social justice, and rental housing issues such: as finding apartments for rent, high-rise s

External service: http://www.ontariotenants.ca/index.phtml

Ottawa Legal Information Centre

Offers legal information services, such as general explanations regarding the law and other legal topics, and is not authorized to provide legal advice or legal assistance.

Record #: OCR1063 Last Full Update: 19 Sep 2019
Names
Alternate Name Centre d'information juridique d'Ottawa ; Community Legal Centre ; CV19 ; Legal Clinic ; Legal Information & Referral Services ; OCR ; OLIC
Former Name Ottawa Legal Information Centre (2018)
Location & Accessibility
Located In Community Ottawa
Address & Map
85 Albert St, Unit 1400
Ottawa, ON K1P 6A4
 
View Google Map
Intersection Elgin St and Albert St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Partially Accessible - entrance only * braille elevator
Parking Pay parking lots * parking meters
Description and Services
Description (Service) COVID-19 (May 7, 2020): Centre will no longer offer its services in person for the time being * legal information services remain available by telephone at 1-844-343-7462 during regular business hours * offering public legal education presentations remotely through Zoom to its community partners * contact for more information

Legal information and referral services offered on a confidential basis * all areas of law * 30 minute meeting with a lawyer, who can offer legal information * referral service to specialized resources in the province * help to determine the required legal forms * offers pamphlets, resources and information tools prepared by various legal organizations * commissioning of affidavits and notary public services

The Centre does not provide legal advice or legal assistance
Hours COVID-19 Mon 1 pm-4 pm * Tue, Wed, Thu 9 am-12 noon, 1 pm-4 pm * Fri 9 am-12 noon
Areas Served Ontario
Eligibility No restrictions
Application Drop in or call * with or without an appointment * to make an appointment, contact the reception by telephone and ask to add your name to the call back list (the call will be returned within seven business days) 
 
Commissioning of affidavits and notary public services: bring printed documents and two identification documents along with you
Languages English ; French ; Interpretive Services
Fees None
Service Categories Certificates/Forms Assistance ~ Legal Issues ; Crime Victim Accompaniment Services ; Legal Information Services ; Notary Public Services ; Public Access Computers/Tools ; Specialized Information and Referral ~ Legal Issues
Contact Information
Office Phone 613-842-7462
Toll Free Phone 1-844-343-7462
Fax 613-842-8389
Website legalinfocentre.ca/
Social Media Facebook Twitter
Other Details
Funding Federal - Department of Justice
Print Material Pamphlets * promotional leaflets * posters
Resources Website * print bilingual legal resources

Advocacy Centre for Tenants Ontario (ACTO)

Works to better the housing situation of Ontario residents who have low incomes including tenants, co-op members and people who are homeless. 

Record #: MET5004 Last Full Update: 27 Nov 2019
Names
Alternate Name ACTO ; Ontario Advocacy Centre for Tenants ; Tenant Duty Counsel Program
Notes
Public Comments No direct legal services for individuals except in relation to test cases
Location & Accessibility
Located In Community Toronto Downtown Central
Address & Map
55 University Ave W, Suite 1500
Toronto, ON M5J 2H7
 
View Google Map
Intersection University Ave and King St W
Physical Access Wheelchair accessible automatic main entrance ; Dedicated accessible washroom with all features ; Elevator with braille features
Description and Services
Description (Service) COVID19 -- Tenant Duty Counsel Program, evictions halted until further notice, Landlord and Tenant Board has suspended all in-person hearings but is holding emergency hearings, if you are a tenant and have a scheduled phone meeting visit tdc.acto.ca/ to sign up for free legal advice from a Tenant Duty Counsel

Community legal clinic * works to better the housing situation of low income Ontario residents including tenants, housing cooperative members and homeless people * no direct legal services for individuals except in relation to test cases * law reform * policy development * community organizing * public legal education * funded by Legal Aid Ontario

Tenant Duty Counsel Program -- Karen Andrews, Program Director * legal advice and information for unrepresented low income tenants, provided at offices across Ontario of the Landlord and Tenant Board (see separate entry) * walk-in service only
Hours Mon-Fri 9 am-5 pm
Areas Served Ontario
Boundaries Ontario
Application Call or visit website for information
Languages English ; French
Fees None
Service Categories Community Legal Clinics ; Duty Counsel ~ Housing Issues ; Judicial Advocacy ~ Housing Issues ; Legal Decision Making Support ; Legal Information Services ~ Housing Issues ; Legislative Advocacy ~ Housing Issues ; Tenant Rights Information/Counselling
Contact Information
Office Phone 416-597-5855
Toll Free Phone 1-866-245-4182
Fax 416-597-5821
Website www.acto.ca
Social Media Twitter
Primary Contact Camelia Beyan, Director of Administration
Primary Executive Kenneth Hale, Director of Legal Services

Housing Help

Specializes in housing assistance, advocates on behalf of clients who need to find safe, adequate & affordable housing, provides legal advice related to housing & discrimination and represe

Record #: OCR1408 Last Full Update: 31 Jul 2018
Names
Alternate Name CV19 ; OCR
Location & Accessibility
Located In Community Ottawa
Address & Map
309 Cooper St, Suite 502
Ottawa, ON K2P 0G5
 
View Google Map
Intersection O'Connor St and Somerset St W
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Partially Accessible - Washrooms are not accessible
Parking Parking meters
Description and Services
Description (Service) COVID-19 (1 Apr 2020): Due to COVID19, the Housing Help office is closed to the public. Phone messages are checked daily and calls returned. However can only currently provide general information and referrals. 
 
A one-stop, drop-in service to help people with their practical housing problems. 
 
Assistance regarding: housing emergencies * evictions * maintenance and repair problems * illegal rents 
 
Information: applications for subsidized housing * a small list of rooms and apartments to rent * telephones to help people looking for an apartment * help to find programs and services in the community * help to access Social Services 
 
Advice: where to go in an emergency * what to do in case of eviction * how to lodge a complaint about unsafe living conditions * what to do if the rent is illegal * what rights tenants and landlords have * what responsibilities tenants and landlords have 
 
Caseworkers are available to clients by appointment only.
Hours Mon-Fri 9 am-12 noon, 1 pm-4 pm
Areas Served Ottawa (City of)
Boundaries Housing Help: Central and Western section of Ottawa * Action-Housing: Eastern section of Ottawa
Eligibility The general public usually from the Central and Western section of Ottawa
Application Call or drop in
Languages English ; French ; Arabic ; Somali
Fees None
Service Categories Home Rental Listings ; Housing Search Assistance ; Specialized Information and Referral ~ Housing Issues ; Tenant Rights Information/Counselling
Contact Information
Office Phone 613-563-4532
Fax 613-563-8019
E-Mail info@housinghelp.on.ca
Website action-logement.ca/en/home/
Primary Executive Shea Kiely, Executive Director
Other Details
Established 1987
Funding City / Town ; Donations - Charitable Registration Number: 123436545 RR0001
Elections The Board of Directors is elected.
Print Material Pamphlets
Resources Website
Accreditation No

Landlord's Self Help Centre

A community legal clinic providing information and free summary legal advice to small-scale landlords across Ontario.

Record #: RCC0205 Last Full Update: 13 Jun 2019
Names
Alternate Name LSHC ; OCR
Location & Accessibility
Located In Community Toronto Downtown
Address & Map
55 University Ave, 15th Flr
Toronto, ON M5J 2H7
 
View Google Map
Intersection University Ave and King St W
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) Incorporated non-profit organization that provides information, assistance and educational programs to Ontario's small-scale landlords free of charge.
Hours Mon 2 pm-6:30 pm * Tue, Thu 9 am-4:30 pm * Fri 8:30 am-3 pm
Areas Served Ontario
Boundaries Ontario with a focus on the Toronto area
Eligibility Summary advice available to all small-scale landlords renting property in Ontario
Application Call or visit the website
Languages English ; Italian ; Portuguese
Fees None
Service Categories Landlord Rights Information/Counselling
Contact Information
Office Phone 416-504-5190
Toll Free Phone 1-800-730-3218
Fax 416-504-1932
E-Mail info@landlordselfhelp.com
Website www.landlordselfhelp.com
Social Media Facebook Twitter
Primary Contact Susan Wankiewicz, Executive Director; Phone: 416-504-5190 ext 5130; Email: wankiews@lao.on.ca
Alternate Contact Silvana Agostino, Senior Community Legal Worker
Primary Executive Susan Wankiewicz, Executive Director
Other Details
Established 1975, incorporated as a non-profit in 1977
Funding Provincial - Core funding is received from Legal Aid Ontario
Print Material An assortment of printed educational materials are available at the Centre and posted online. Materials include The Quarterly News and a series of Fact Sheets related to the Residential Tenancies Act.
Resources Brochures and information
Accreditation No

Action Housing/Action logement

Specializes in housing assistance, advocates on behalf of clients who need to find safe, adequate & affordable housing, provides legal advice related to housing & discrimination and represe

Record #: OCR0260 Last Full Update: 27 Sep 2019
Names
Alternate Name Action Housing ; Action-Logement ; OCR
Location & Accessibility
Located In Community Ottawa
Address & Map
261 Montreal Rd, Suite 200
Ottawa, ON K1L 8C7
 
View Google Map
Intersection Vanier Pkwy and Montreal Rd
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Pay parking lot * parking meters * free street parking
Description and Services
Description (Service) Housing loss prevention services to low and moderate income individuals and families (including newcomers) * tools to help with housing search on private market * subsidized housing applications * help with housing problems like rental arrears, safety concerns, maintenance and health issues, and conflicts with landlords or others * information on landlord and tenant's rights and responsibilities * information on emergency shelters * free advertisement of vacant units through our Housing Locator Program * legal counsel for housing and discrimination and clients representation at the Landlord and Tenant Board 
 
Advice and moral support * help completing standardized leases 
 
Local service locations: Orléans-Cumberland Community Resource Centre * Rideau-Rockcliffe Community Resource Centre * Eastern Ottawa Resource Centre * Lowertown Community Resource Centre * Pinecrest-Queensway Community Health Centre * Carlington Community Health Centre
Hours Mon, Tue, Thu, Fri 9:30 am-12 noon, 1 pm-4:30 pm * Wed 1 pm-4:30 pm
Areas Served Ottawa (City of)
Eligibility No restrictions
Application Call or walk-in * services at satellite offices available by appointment only
Languages English ; French ; Kinyarwanda ; Swahili ; Kirundi ; Creole ; Lingala
Fees None
Service Categories Discrimination Assistance ~ Housing Issues ; Housing Advocacy Groups ; Housing Search Assistance ; Issue Advocacy ~ Housing Issues ; Landlord Rights Information/Counselling ; Landlord/Tenant Dispute Resolution ; Legal Counselling ~ Housing Issues ; Public/Subsidized Housing Appeals Assistance ; Specialized Information and Referral ~ Housing Issues ; Tenant Rights Information/Counselling
Contact Information
Office Phone 613-562-8219
Fax 613-241-1526
E-Mail info@action-logement.ca
Website www.action-logement.ca
Primary Contact Anne Smith, Housing Caseworker and Supervisor
Other Details
Established 1989
Funding City / Town ; Donations - Charitable Registration Number: 895387538 RR0001
Elections The Board of Directors is elected.
Print Material Pamphlets
Resources Website, documentation centre, affordable housing listings, drop-in housing search centre
Accreditation No

Community Legal Services of Ottawa - West Office

Provides free legal help to people of low income, specializing in problems involving landlord & tenant law, social assistance, immigration, employment insurance,  ODSP, Workplace Safety an

Record #: OCR1882 Last Full Update: 10 Mar 2020
Names
Alternate Name CLSO ; CV19 ; OCR
Former Name West End Legal Services of Ottawa
Location & Accessibility
Located In Community Ottawa
Address & Map
1301 Richmond Rd
Ottawa, ON K2B 7Y4
 
View Google Map
Intersection Carling Ave and Richmond Rd
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) COVID-19 (24 March 2020): This agency's services are affected by the COVID-19 * please refer to each services for more information * the front doors to CLSO offices will be locked, with a sign posted in English and French: Based on the information about the COVID-19 virus from Public Health authorities, we are currently not meeting with people in person. We are holding meetings by phone. Please call us at 613-596-1641 and we will get back to you as soon as we can. We will provide services as much as possible by telephone, email, video, etc 
 
Provides free legal help to low-income people 
 
Specializes in problems involving: social assistance * landlord and tenant law * Canada Pension Plan Disability * Workplace Safety and Insurance Board * public housing * Ontario Works * Ontario Disability Support Program * Immigration law * employment insurance benefits * education on legal matters 
 
Staff members: Give summary advice * act as advocates / representatives for clients * give talks to community groups * outreach to the community 
 
Does not deal with criminal cases or family law.
Hours Mon-Wed, Fri 8:30 am-12 noon, 1 pm-4:30 pm * Thu 8:30 am-12 noon
Areas Served Ottawa
Eligibility Low-income individuals
Application Call to make an appointment.
Languages English ; French
Fees Service - Repayment of expenses may be required
Service Categories Community Legal Clinics ; Landlord Rights Information/Counselling ; Legal Counselling ; Legal Information Services ; Subject Specific Public Awareness/Education ~ Legal Issues ; Tenant Rights Information/Counselling
Waiting List No, but may not be able to take on all cases due to the high amount of people requiring assistance.
Contact Information
Office Phone 613-596-1641
Fax 613-596-3364
Website www.clsottawa.ca
Social Media Facebook
Primary Contact Vicky Watson, Casework and Administrative Support
Primary Executive Gary Stein, Executive Director
Alternate Executive Caroline Harris-McDonald, Director of Legal Services
Other Details
Established 1982
Funding Provincial - Legal Aid Ontario
Elections The Board of Directors is elected each year at the Annual General Meeting.
Print Material Public legal information * pamphlets
Resources Website
Accreditation No

Community Legal Services of Ottawa South Office

Provides free legal help to people of low income, specializing in problems involving landlord & tenant law, social assistance, immigration, employment insurance, Workplace Safety and Insurance

Record #: OCR1883 Last Full Update: 13 Nov 2019
Names
Alternate Name CLSO ; CV19 ; OCR
Former Name South Ottawa Community Legal Services
Location & Accessibility
Site Location Across the street from Billings Bridge Plaza
Located In Community Ottawa
Address & Map
1355 Bank St, Suite 406
Ottawa, ON K1H 8K7
 
View Google Map
Intersection Riverside Dr and Bank St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Pay parking lot
Description and Services
Description (Service) COVID-19 (24 March 2020): This agency's services are affected by the COVID-19 * please refer to each services for more information * the front doors to CLSO offices will be locked, with a sign posted in English and French: Based on the information about the COVID-19 virus from Public Health authorities, we are currently not meeting with people in person. We are holding meetings by phone. Please call us at 613-733-0140 and we will get back to you as soon as we can. We will provide services as much as possible by telephone, email, video, etc 
 
Provides services in housing law for tenants, immigration and refugee law, legal problems involving Ontario Works benefits, Ontario Disability Support Program, Employment Insurance, workers' compensation, Canada Pension Plan, Old Age Security and Child Tax Benefits.
Hours Mon 1 pm-4:30 pm * Tue-Fri 8:30 am-12 noon, 1 pm-4:30 pm
Areas Served Ottawa (City of) ; Most neighbourhoods south of the Queensway and Highway 174 and east of Fisher Avenue and Prince of Wales Drive.
Eligibility Low-income individuals
Application Call
Languages English ; French ; Spanish ; Interpretive Services
Fees None
Service Categories Community Legal Clinics ; Landlord Rights Information/Counselling ; Legal Counselling ; Legal Information Services ; Tenant Rights Information/Counselling
Contact Information
Office Phone 613-733-0140
Fax 613-733-0401
Website https://www.clsottawa.ca
Social Media Facebook
Primary Executive Gary Stein, Executive Director
Alternate Executive Linda Martineau, Director of Administration
Other Details
Established 1987
Funding Provincial - Legal Aid Ontario
Elections The Board of Directors is elected.
Print Material Pamphlets with legal information about immigration issues, landlord/tenant, consumer, social services, family law resources and many more.
Resources Workshops for community-based organizations, on request
Accreditation No

Community Legal Services Ottawa Centre

Provides free legal help to people of low income, specializing in problems involving landlord & tenant law, social assistance, immigration, employment insurance, Workplace Safety and Insurance

Record #: OCR1700 Last Full Update: 13 Nov 2019
Names
Alternate Name CLSO ; CV19 ; OCR
Former Name Community Legal Services (2007) ; Community Legal Services Ottawa Centre
Location & Accessibility
Located In Community Ottawa
Address & Map
1 Nicholas St, Suite 422
Ottawa, ON K1N 7B7
 
View Google Map
Intersection Nicholas St and Rideau St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Pay parking lot
Description and Services
Description (Service) COVID-19 (24 March 2020): This agency's services are affected by the COVID-19 * please refer to each services for more information * the front doors to CLSO offices will be locked, with a sign posted in English and French: Based on the information about the COVID-19 virus from Public Health authorities, we are currently not meeting with people in person. We are holding meetings by phone. Please call us at 613-241-7008 and we will get back to you as soon as we can. We will provide services as much as possible by telephone, email, video, etc 
 
 
Free legal help to people of low income 
 
Specializes in problems involving: landlord and tenant law * social assistance * immigration * employment insurance * Workplace Safety and Insurance Board (WSIB) * Canada Pension Plan (CPP) 
 
Also provides education on legal matters and is involved in various law reform issues 
 
Queer Refugee Hearings Program: in partnership with Capital Rainbow Refugee * hearing assistance to individuals claiming refugee protection based on sexual orientation, gender identity, and expression
Hours Mon, Wed-Fri 8:30 am-4:30 pm * Tue 1 pm-4:30 pm 
 
Queer Refugee Hearings Program: Wed 5 pm-7:30 pm, Oct 23, Nov 6, Nov 27, Dec 4 and Dec 11 2019
Areas Served Ottawa (City of)
Eligibility Low income residents * Queer Refugee Hearings Program: individuals in Ottawa claiming refugee protection based on sexual orientation, gender identity, and expression
Application Call for an appointment 
 
Queer Refugee Hearings Program: drop in * appointments are given on a first-come first-served basis * for more information, contact hershni@lao.on.ca
Languages English ; French
Fees None
Service Categories Community Legal Clinics ; Landlord Rights Information/Counselling ; Legal Counselling ; Legal Information Services ; Refugee Claims Legal Assistance ~ LGBTQ Individuals ; Subject Specific Public Awareness/Education ~ Legal Issues ; Tenant Rights Information/Counselling
Contact Information
Office Phone 613-241-7008
Fax 613-241-8680
Website www.clsottawa.ca/
Social Media Facebook
Primary Contact Kylie Stanners, Director of Operations
Primary Executive Gary Stein, Executive Director
Alternate Executive Charles McDonald, Director of Legal Services
Other Details
Established 1982
Funding Provincial - Ministry of Attorney General - Legal Aid Ontario
Elections The Board of Directors is elected.
Resources Website
Accreditation No

Clinique juridique francophone de l'Est d'Ottawa

Provides summary legal advice to Francophones living in Eastern Ontario, re: immigration, housing, social assistance, power of attorney, victims of criminal acts, name change, advocacy, and .employ

Record #: OCR1884 Last Full Update: 17 Jan 2020
Names
Alternate Name OCR
Location & Accessibility
Located In Community Vanier
Address & Map
290 Dupuis St
Ottawa, ON K1L 1A2
 
View Google Map
Intersection Montreal Rd and Vanier Pkwy
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable Routes 12, 15 and 19
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) Provides summary legal advice in different areas of law such as: 
 
* Immigration 
* Housing 
* Family Law 
* Ontario Disability Support Program (ODSP) 
* Ontario Works Program (OW) 
* Canada Pension Plan - Disability Benefits (CPP) 
* Employment Insurance (EI) 
* Employment Standards 
* Criminal Injuries Victims 
* Discrimination 
* Powers of Attorney
Hours Mon-Fri 8:30 am-4:30 pm
Areas Served Frontenac County ; Hastings County ; Lanark County ; Leeds and Grenville United Counties ; Lennox and Addington County ; Ottawa (City of) ; Prescott and Russell United Counties ; Prince Edward County ; Renfrew County ; Stormont, Dundas and Glengarry United Counties
Eligibility Francophones living in Eastern Ontario
Application Call the information line 
 
To find which Community Health and Resource Centre serves a specific area, click here.
Languages French
Fees None
Service Categories Legal Counselling ~ Francophone Community ; Legal Information Services ~ Francophone Community
Contact Information
Office Phone Toll free 1-877-500-4508
Fax 613-744-3960
Website www.cscvanier.com
Primary Contact Aliciadeea Le Roc, Lawyer; Phone: 613-744-2892 ext 1037
Primary Executive Michel Gervais, Executive Director
Other Details
Established 1980 * Program: 2009
Funding Grants - Legal Aid Ontario ; Donations - Charitable Registration Number: 131910275 RR0001
Elections The Board of Directors is elected.
Print Material Pamphlets * Posters
Resources Library, video library, website, CLEO publications
Accreditation No