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Other legal issues in Housing

Includes information on helping specific types of clients with housing issues, and foreclosure.

What the client may say:
  • "I’ve complained about my neighbour’s noise but my landlord says he/she can’t do anything about it."
  • "I live in rent-geared-to-income (RGI) housing and got a letter saying my rental subsidy could end."

Retirement Homes Regulatory Authority

The Retirement Homes Regulatory Authority (RHRA) is responsible for administering the Retirement Homes Act, 2010 (the Act), which includes licensing and regulating retirement homes on behalf of the

Record #: MET1993 Last Full Update: 17 Dec 2018
Names
Alternate Name COVID19 ; COVID-19 ; CV19 ; RHRA
Location & Accessibility
Located In Community Toronto Downtown Central
Address & Map
55 York St, Suite 700
Toronto, ON M5J 1R7
 
View Google Map
Intersection York St and Front St W
Physical Access Easy access to elevator
Description and Services
Description (Service) COVID19 -- daily update of list of retirement homes with active or resolved COVID-19 outbreaks www.rhra.ca/en/covid-19

Regulatory agency licenses retirement homes in Ontario * maintains public register of retirement homes * information and referral * educates retirement homes, consumers and the public about the Retirement Homes Act

Receives and investigates complaints on behalf of retirement home residents -- improper or incompetent treatment or care * abuse or neglect * misuse or misappropriation of resident's money * unlawful conduct
Hours To report harm or risk of harm -- Mon-Fri 8 am-6 pm * licensing inquiries -- Mon-Fri 8:30 am-4:30 pm
Areas Served Ontario
Boundaries Ontario
Eligibility Open to all
Application Call, email, walk in or visit website * retirement home licensing application available online
Languages English ; French
Fees Application assessment fee may apply - call for information
Service Categories Adult Residential Facility Complaints ; Adult Residential Facility Licensing ; Government Consumer Protection Agencies ~ Housing Issues ; Health and Residential Facility Evaluation Information ; Housing Search Assistance ~ Older Adults
Contact Information
Office Phone 416-440-3570
Toll Free Phone 1-855-275-7472 ; 1-855-ASK-RHRA
E-Mail info@rhra.ca
Website www.rhra.ca
Primary Executive Jay O'Neill, Chief Executive Officer and Registrar

Real Estate Council of Ontario

The Real Estate Council of Ontario is responsible for regulating real estate professionals in the province on behalf of the Ontario government.

Record #: MET5183 Last Full Update: 29 Nov 2019
Names
Alternate Name Ontario Real Estate Council ; RECO
Location & Accessibility
Located In Community Etobicoke Central
Address & Map
3300 Bloor St W, Suite 1200, West Tower
Toronto, ON M8X 2X2
 
View Google Map
Intersection Islington Ave and Bloor St W
Physical Access Street and lot parking ; Wheelchair accessible automatic rear entrance on Aberfoyle Crescent ; Easy access to elevator
Description and Services
Description (Service) Regulatory body * sets standards for certification and licensing * investigates complaints about real estates agents and brokers
Hours Mon-Fri 8:30 am-4:30 pm
Areas Served Ontario
Boundaries Ontario
Eligibility Open to all
Application Call, email or visit website * enquiries about real estate professional conduct, or rules and regulations governing real estate trading in Ontario, contact complaints@reco.on.ca
Languages English
Fees Real estate professionals - fees for various services
Service Categories Occupational/Professional Licensing and Certification ~ Sales and Related Occupations ; Realtor Complaints
Contact Information
Office Phone 416-207-4800
Toll Free Phone 1-800-245-6910
Fax 416-207-4820
E-Mail information@reco.on.ca
Website www.reco.on.ca
Primary Executive Joseph Richer, Registrar

Ottawa Legal Information Centre

Offers legal information services, such as general explanations regarding the law and other legal topics, and is not authorized to provide legal advice or legal assistance.

Record #: OCR1063 Last Full Update: 19 Sep 2019
Names
Alternate Name Centre d'information juridique d'Ottawa ; Community Legal Centre ; CV19 ; Legal Clinic ; Legal Information & Referral Services ; OCR ; OLIC
Former Name Ottawa Legal Information Centre (2018)
Location & Accessibility
Located In Community Ottawa
Address & Map
85 Albert St, Unit 1400
Ottawa, ON K1P 6A4
 
View Google Map
Intersection Elgin St and Albert St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Partially Accessible - entrance only * braille elevator
Parking Pay parking lots * parking meters
Description and Services
Description (Service) COVID-19 (May 7, 2020): Centre will no longer offer its services in person for the time being * legal information services remain available by telephone at 1-844-343-7462 during regular business hours * offering public legal education presentations remotely through Zoom to its community partners * contact for more information

Legal information and referral services offered on a confidential basis * all areas of law * 30 minute meeting with a lawyer, who can offer legal information * referral service to specialized resources in the province * help to determine the required legal forms * offers pamphlets, resources and information tools prepared by various legal organizations * commissioning of affidavits and notary public services

The Centre does not provide legal advice or legal assistance
Hours COVID-19 Mon 1 pm-4 pm * Tue, Wed, Thu 9 am-12 noon, 1 pm-4 pm * Fri 9 am-12 noon
Areas Served Ontario
Eligibility No restrictions
Application Drop in or call * with or without an appointment * to make an appointment, contact the reception by telephone and ask to add your name to the call back list (the call will be returned within seven business days) 
 
Commissioning of affidavits and notary public services: bring printed documents and two identification documents along with you
Languages English ; French ; Interpretive Services
Fees None
Service Categories Certificates/Forms Assistance ~ Legal Issues ; Crime Victim Accompaniment Services ; Legal Information Services ; Notary Public Services ; Public Access Computers/Tools ; Specialized Information and Referral ~ Legal Issues
Contact Information
Office Phone 613-842-7462
Toll Free Phone 1-844-343-7462
Fax 613-842-8389
Website legalinfocentre.ca/
Social Media Facebook Twitter
Other Details
Funding Federal - Department of Justice
Print Material Pamphlets * promotional leaflets * posters
Resources Website * print bilingual legal resources

JusticeNet

Connects low to middle income individuals with legal professionals – lawyers, mediators and paralegals- who have agreed to work at a reduced rate.

Record #: OCR2976 Last Full Update: 04 Dec 2019
Names
Alternate Name OCR
Location & Accessibility
Located In Community Thornhill
Address & Map
8185 Yonge St, Suite 213
Thornhill, ON L3T 2C6
 
View Google Map
Intersection Yonge St and Royal Orchard Blvd
Physical Access Not Applicable - No direct access for clients
Description and Services
Description (Service) Non-profit organization * links individuals seeking legal advice that are unable to obtain legal advice due to high cost or due to their ineligibility to obtain Legal Aid, with legal professionals that have agreed to work for reduced hourly fees * referrals to lawyers, paralegals and mediators * see website for a detailed description of the fee structure
Hours Mon-Fri 10 am-4 pm
Areas Served Ontario
Eligibility Ages: 18 year(s) and up 
 
Individuals residing in or seeking advice about an issue within Ontario, with an annual net family income below $60,000, and not eligible for Legal Aid
Application Visit website for online directory of lawyers, mediators, and paralegals * income eligibility assessment required prior to receiving legal services at reduced rates
Languages English ; French ; Interpretive Services
Fees Service - sliding scale depending on net family income and number of dependents, see website for details
Service Categories Legal Assistance Referral Services ; Paralegal Counselling
Contact Information
Fax 416-479-0829
E-Mail info@justicenet.ca
Website www.justicenet.ca
Primary Contact Heidi Mottahedin, Executive Director; Phone: 416-995-9010; Email: heidi@justicenet.ca
Other Details
Funding Fees
Resources Website

Advocacy Centre for Tenants Ontario (ACTO)

Works to better the housing situation of Ontario residents who have low incomes including tenants, co-op members and people who are homeless. 

Record #: MET5004 Last Full Update: 27 Nov 2019
Names
Alternate Name ACTO ; Ontario Advocacy Centre for Tenants ; Tenant Duty Counsel Program
Notes
Public Comments No direct legal services for individuals except in relation to test cases
Location & Accessibility
Located In Community Toronto Downtown Central
Address & Map
55 University Ave W, Suite 1500
Toronto, ON M5J 2H7
 
View Google Map
Intersection University Ave and King St W
Physical Access Wheelchair accessible automatic main entrance ; Dedicated accessible washroom with all features ; Elevator with braille features
Description and Services
Description (Service) COVID19 -- Tenant Duty Counsel Program, evictions halted until further notice, Landlord and Tenant Board has suspended all in-person hearings but is holding emergency hearings, if you are a tenant and have a scheduled phone meeting visit tdc.acto.ca/ to sign up for free legal advice from a Tenant Duty Counsel

Community legal clinic * works to better the housing situation of low income Ontario residents including tenants, housing cooperative members and homeless people * no direct legal services for individuals except in relation to test cases * law reform * policy development * community organizing * public legal education * funded by Legal Aid Ontario

Tenant Duty Counsel Program -- Karen Andrews, Program Director * legal advice and information for unrepresented low income tenants, provided at offices across Ontario of the Landlord and Tenant Board (see separate entry) * walk-in service only
Hours Mon-Fri 9 am-5 pm
Areas Served Ontario
Boundaries Ontario
Application Call or visit website for information
Languages English ; French
Fees None
Service Categories Community Legal Clinics ; Duty Counsel ~ Housing Issues ; Judicial Advocacy ~ Housing Issues ; Legal Decision Making Support ; Legal Information Services ~ Housing Issues ; Legislative Advocacy ~ Housing Issues ; Tenant Rights Information/Counselling
Contact Information
Office Phone 416-597-5855
Toll Free Phone 1-866-245-4182
Fax 416-597-5821
Website www.acto.ca
Social Media Twitter
Primary Contact Camelia Beyan, Director of Administration
Primary Executive Kenneth Hale, Director of Legal Services

Investigation and Enforcement Unit - Ministry of Municipal Affairs and Housing

Investigates and enforces the rights of tenants under the Residential Tenancies Act.

External service: http://www.mah.gov.on.ca/Page142.aspx

Centre for Equality Rights in Accommodation (CERA)

Works towards ending discrimination and promoting human rights in housing matters. Provides summary advice free of charge on human rights protections under the Ontario Human Rights Code.

Law Society Referral Service

Provides the name of a lawyer or paralegal who best fits a person’s stated needs. The service is not designed to provide legal advice or second opinions.

Reach Canada

Educates and informs persons with disabilities, family members, lawyers and the general public about the rights and interests of persons with disabilities and ensures that quality legal and social

Record #: OCR1591 Last Full Update: 22 Jan 2020
Names
Alternate Name CV19 ; OCR
Location & Accessibility
Located In Community Ottawa
Address & Map
312 Parkdale Ave
Ottawa, ON K1Y 4X5
 
View Google Map
Intersection Parkdale Ave and Scott St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) COVID-19 (May 4, 2020): Reach's Legal Referral program is accepting calls from clients with disabilities in Ottawa and the Champlain region who require legal assistance * referrals made to legal resources will now be in the form of telephone or videoconference meetings * Reach’s Legal Referral team will be working remotely until further notice * response time may be impacted by these new working arrangements

Dedicated to educating and informing persons with disabilities, family members, lawyers and the general public about the rights and interests of persons with disabilities and ensuring that quality legal and social representation are provided

The Centre provides speakers to groups and educational programs * lawyer referral services for people with disabilities through a network of lawyers who volunteer
Hours COVID-19 Mon-Thu 9 am-2 pm
Areas Served Ottawa (City of)
Eligibility Persons with disabilities and family members, lawyers, mediators and the general public * anyone interested in the rights and interests of persons with disabilities
Application Call or visit the website to apply
Languages English ; French ; French lawyers are available
Fees None
Service Categories Disability Associations ; Disability Awareness Programs ; Disability Rights Groups ; Legal Assistance Referral Services ~ Disabilities Issues
Contact Information
Office Phone 613-236-6636
Toll Free Phone 1-888-669-4001
E-Mail reach@reach.ca
Website www.reach.ca
Social Media Facebook Twitter
Other Details
Established 1981
Funding Fundraising ; Donations - Charitable Registration Number: 107889297 RR0001
Elections The Board of Directors is elected.
Resources Website