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Maintenance and repairs

Includes information on the rights and obligations of tenants and landlords to ensure a rental home is clean, safe, and in good repair.

What the client may say:
  • "My heat isn’t working properly and my landlord hasn’t fixed it."
  • "Someone broke into my apartment and my landlord said I have to fix the window myself."
  • "My apartment has bed bugs and my landlord said he doesn’t have the money to pay for an exterminator."

Ottawa Legal Information Centre

Offers legal information services, such as general explanations regarding the law and other legal topics, and is not authorized to provide legal advice or legal assistance.

Record #: OCR1063 Last Full Update: 23 May 2018
Names
Alternate Name Centre d'information juridique d'Ottawa ; Community Legal Centre ; Legal Clinic ; Legal Information & Referral Services ; OLIC
Former Name Ottawa Legal Information Centre (2018)
Location & Accessibility
Located In Community Ottawa
Address & Map
85 Albert St, Unit 1400
Ottawa, ON K1P 6A4
 
View Google Map
Intersection Elgin St and Albert St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Partially Accessible - entrance only * braille elevator
Parking Pay parking lots * parking meters
Description and Services
Description (Service) Legal information and referral services offered on a confidential basis * all areas of law * 30 minute meeting with a lawyer, who can offer legal information * referral service to specialized resources in the province * help to determine the required legal forms * offers pamphlets, resources and information tools prepared by various legal organizations * commissioning of affidavits and notary public services * offers access to a computer  
 
The Centre does not provide legal advice or legal assistance
Hours Mon 1 pm-4 pm * Tue-Thu 9 am-12 noon, 1 pm-4 pm * Wed 5 pm-7 pm, by appointment only * Fri 9 am-12 noon
Areas Served Ontario
Eligibility No restrictions
Application Drop in or call * with or without an appointment * to make an appointment, contact the reception by telephone and ask to add your name to the call back list (the call will be returned within seven business days) 
 
Commissioning of affidavits and notary public services: bring printed documents and two identification documents along with you
Languages English ; French ; Interpretive Services
Fees None
Service Categories Certificates/Forms Assistance ~ Legal Issues ; Crime Victim Accompaniment Services ; Legal Information Services ; Notary Public Services ; Public Access Computers/Tools ; Specialized Information and Referral ~ Legal Issues
Contact Information
Office Phone 613-842-7462
Toll Free Phone 1-844-343-7462
Fax 613-842-8389
Website legalinfocentre.ca/
Social Media Facebook Twitter
Primary Contact Mrs Jocelyne Grzela, Administration and Reception, Association of French Speaking Jurists of Ontario; Phone: 613-842-7462 ext 221; Email: jgrzela@ajefo.ca
Primary Executive Miss Alexandra Waite, Assistant Executive Director, Association of French Speaking Jurists of Ontario; Phone: 613-842-7462 ext 227; Email: awaite@ajefo.ca
Other Details
Funding Federal - Department of Justice
Print Material Pamphlets * promotional leaflets * posters
Resources Website * access to a computer and Internet * print bilingual legal resources

JusticeNet

Connects low to middle income individuals with legal professionals – lawyers, mediators and paralegals- who have agreed to work at a reduced rate.

Record #: OCR2976 Last Full Update: 02 Aug 2018
Location & Accessibility
Located In Community Thornhill
Address & Map
8185 Yonge St, Suite 213
Thornhill, ON L3T 2C6
 
View Google Map
Intersection Yonge St and Royal Orchard Blvd
Physical Access Not Applicable - No direct access for clients
Description and Services
Description (Service) Non-profit organization * links individuals seeking legal advice that are unable to obtain legal advice due to high cost or due to their ineligibility to obtain Legal Aid, with legal professionals that have agreed to work for reduced hourly fees * referrals to lawyers, paralegals and mediators * see website for a detailed description of the fee structure
Hours Mon-Fri 10 am-3 pm
Areas Served Ontario
Eligibility Ages: 18 year(s) and up 
 
Individuals residing in or seeking advice about an issue within Ontario, with an annual net family income below $60,000, and not eligible for Legal Aid
Application Visit website for online directory of lawyers, mediators, and paralegals * income eligibility assessment required prior to receiving legal services at reduced rates
Languages English ; French ; Interpretive Services
Fees Service - sliding scale depending on net family income and number of dependents, see website for details
Service Categories Legal Assistance Referral Services ; Paralegal Counselling
Contact Information
Fax 416-479-0829
E-Mail info@justicenet.ca
Website www.justicenet.ca
Other Details
Funding Fees
Resources Website

Advocacy Centre for Tenants Ontario (ACTO)

Works to better the housing situation of Ontario residents who have low incomes including tenants, co-op members and people who are homeless. 

Record #: MET5004 Last Full Update: 23 Oct 2018
Names
Alternate Name ACTO ; Ontario Advocacy Centre for Tenants ; Tenant Duty Counsel Program
Notes
Public Comments No direct legal services for individuals except in relation to test cases
Location & Accessibility
Located In Community Toronto Downtown Central
Address & Map
55 University Ave W, Suite 1500
Toronto, ON M5J 2H7
 
View Google Map
Intersection University Ave and King St W
Physical Access Wheelchair accessible automatic main entrance ; Dedicated accessible washroom with all features ; Elevator with braille features
Description and Services
Description (Service) Community legal clinic * works to better the housing situation of low income Ontario residents including tenants, housing cooperative members and homeless people * no direct legal services for individuals except in relation to test cases * law reform * policy development * community organizing * public legal education * funded by Legal Aid Ontario

Tenant Duty Counsel Program -- Tracy Heffernan, Program Director * legal advice and information for unrepresented low income tenants, provided at offices of the Landlord and Tenant Board (see separate entry) * walk-in service only
Hours Mon-Fri 9 am-5 pm
Areas Served Ontario
Boundaries Ontario
Languages English ; French
Fees None
Service Categories Community Legal Clinics ; Duty Counsel ~ Housing Issues ; Judicial Advocacy ~ Housing Issues ; Legal Decision Making Support ; Legal Information Services ~ Housing Issues ; Legislative Advocacy ~ Housing Issues ; Tenant Rights Information/Counselling
Contact Information
Office Phone 416-597-5855
Toll Free Phone 1-866-245-4182
Fax 416-597-5821
Website www.acto.ca
Social Media Twitter
Primary Contact Camelia Beyan, Director of Administration
Primary Executive Kenneth Hale, Director of Legal Services

Housing Help

Specializes in housing assistance, advocates on behalf of clients who need to find safe, adequate & affordable housing, provides legal advice related to housing & discrimination and represe

Record #: OCR1408 Last Full Update: 31 Jul 2018
Location & Accessibility
Located In Community Ottawa
Address & Map
309 Cooper St, Suite 502
Ottawa, ON K2P 0G5
 
View Google Map
Intersection O'Connor St and Somerset St W
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Partially Accessible - Washrooms are not accessible
Parking Parking meters
Description and Services
Description (Service) A one-stop, drop-in service to help people with their practical housing problems. 
 
Assistance regarding: housing emergencies * evictions * maintenance and repair problems * illegal rents 
 
Information: applications for subsidized housing * a small list of rooms and apartments to rent * telephones to help people looking for an apartment * help to find programs and services in the community * help to access Social Services 
 
Advice: where to go in an emergency * what to do in case of eviction * how to lodge a complaint about unsafe living conditions * what to do if the rent is illegal * what rights tenants and landlords have * what responsibilities tenants and landlords have 
 
Caseworkers are available to clients by appointment only.
Hours Mon-Fri 9 am-12 noon, 1 pm-4 pm
Areas Served Ottawa (City of)
Boundaries Housing Help: Central and Western section of Ottawa * Action-Housing: Eastern section of Ottawa
Eligibility The general public usually from the Central and Western section of Ottawa
Application Call or drop in
Languages English ; French ; Arabic ; Somali
Fees None
Service Categories Home Rental Listings ; Specialized Information and Referral ~ Housing Issues ; Tenant Rights Information/Counselling
Contact Information
Office Phone 613-563-4532
Fax 613-563-8019
E-Mail info@housinghelp.on.ca
Website action-logement.ca/en/home/
Primary Executive Shea Kiely, Executive Director
Other Details
Established 1987
Funding City / Town ; Donations - Charitable Registration Number: 123436545 RR0001
Elections The Board of Directors is elected.
Print Material Pamphlets
Resources Website
Accreditation No

Landlord's Self Help Centre

A community legal clinic providing information and free summary legal advice to small-scale landlords across Ontario.

Record #: RCC0205 Last Full Update: 13 Jun 2019
Names
Alternate Name LSHC
Location & Accessibility
Located In Community Toronto Downtown
Address & Map
55 University Ave, 15th Flr
Toronto, ON M5J 2H7
 
View Google Map
Intersection University Ave and King St W
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) Incorporated non-profit organization that provides information, assistance and educational programs to Ontario's small-scale landlords free of charge.
Hours Mon 2 pm-6:30 pm * Tue, Thu 9 am-4:30 pm * Fri 8:30 am-3 pm
Areas Served Ontario
Boundaries Ontario with a focus on the Toronto area
Eligibility Summary advice available to all small-scale landlords renting property in Ontario
Application Call or visit the website
Languages English ; Italian ; Portuguese
Fees None
Service Categories Landlord Rights Information/Counselling
Contact Information
Office Phone 416-504-5190
Toll Free Phone 1-800-730-3218
Fax 416-504-1932
E-Mail info@landlordselfhelp.com
Website www.landlordselfhelp.com
Social Media Facebook Twitter
Primary Contact Susan Wankiewicz, Executive Director; Phone: 416-504-5190 ext 5130; Email: wankiews@lao.on.ca
Alternate Contact Silvana Agostino, Senior Community Legal Worker
Primary Executive Susan Wankiewicz, Executive Director
Other Details
Established 1975, incorporated as a non-profit in 1977
Funding Provincial - Core funding is received from Legal Aid Ontario
Print Material An assortment of printed educational materials are available at the Centre and posted online. Materials include The Quarterly News and a series of Fact Sheets related to the Residential Tenancies Act.
Resources Brochures and information
Accreditation No

Action Housing/Action logement

Specializes in housing assistance, advocates on behalf of clients who need to find safe, adequate & affordable housing, provides legal advice related to housing & discrimination and represe

Record #: OCR0260 Last Full Update: 01 Oct 2018
Names
Alternate Name Action Housing ; Action-Logement
Location & Accessibility
Located In Community Ottawa
Address & Map
261 Montreal Rd, Suite 200
Ottawa, ON K1L 8C7
 
View Google Map
Intersection Vanier Pkwy and Montreal Rd
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Pay parking lot * parking meters * free street parking
Description and Services
Description (Service) Housing loss prevention services to low and moderate income individuals and families (including newcomers) * tools to help housing search on private market * subsidized housing applications * help with housing problems like rental arrears, safety concerns, maintenance and health issues, and conflicts with landlords or others * information on landlord and tenant's rights and responsibilities * information on emergency shelters * free advertisement of vacant units through our Housing Locator Program * legal counsel for housing and discrimination and clients representation at the Landlord and Tenant Board 
 
Advice and moral support * help completing standardized leases 
 
Local service locations: Orléans-Cumberland Community Resource Centre * Rideau-Rockcliffe Community Resource Centre * Eastern Ottawa Resource Centre * Lowertown Community Resource Centre * Pinecrest-Queensway Community Health Centre * Carlington Community Health Centre
Hours Mon, Tue, Thu, Fri 9:30 am-12 noon, 1 pm-4:30 pm * Wed 1 pm-4:30 pm
Areas Served Ottawa (City of)
Eligibility No restrictions
Application Call or walk-in * services at satellite offices available by appointment only
Languages English ; French ; Kinyarwanda ; Swahili ; Kirundi ; Creole ; Lingala
Fees None
Service Categories Discrimination Assistance ~ Housing Issues ; Housing Advocacy Groups ; Housing Complaints ; Housing Search Assistance ; Issue Advocacy ~ Housing Issues ; Landlord Rights Information/Counselling ; Landlord/Tenant Dispute Resolution ; Legal Counselling ~ Housing Issues ; Public/Subsidized Housing Appeals Assistance ; Specialized Information and Referral ~ Housing Issues ; Tenant Rights Information/Counselling
Contact Information
Office Phone 613-562-8219
Fax 613-241-1526
E-Mail info@action-logement.ca
Website www.action-logement.ca
Primary Contact Anne Smith, Housing Caseworker and Supervisor
Other Details
Established 1989
Funding City / Town ; Donations - Charitable Registration Number: 895387538 RR0001
Elections The Board of Directors is elected.
Print Material Pamphlets
Resources Website, documentation centre, affordable housing listings, drop-in housing search centre
Accreditation No

Law Society Referral Service

Provides the name of a lawyer or paralegal who best fits a person’s stated needs. The service is not designed to provide legal advice or second opinions.

West End Legal Services of Ottawa

Provides free legal help to people of low income, specializing in problems involving landlord & tenant law, social assistance, immigration, employment insurance,  ODSP, Workplace Safety an

Record #: OCR1882 Last Full Update: 27 Mar 2019
Names
Former Name West End Legal Services of Ottawa
Location & Accessibility
Located In Community Ottawa
Address & Map
1301 Richmond Rd
Ottawa, ON K2B 7Y4
 
View Google Map
Intersection Carling Ave and Richmond Rd
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) Provides free legal help to low-income people 
 
Specializes in problems involving: social assistance * landlord and tenant law * Canada Pension Plan Disability * Workplace Safety and Insurance Board * public housing * Ontario Works * Ontario Disability Support Program * Immigration law * employment insurance benefits * education on legal matters 
 
Staff members: Give summary advice * act as advocates / representatives for clients * give talks to community groups * outreach to the community 
 
Does not deal with criminal cases or family law.
Hours Mon-Wed, Fri 8:30 am-12 noon, 1 pm-4:30 pm * Thu 8:30 am-12 noon
Areas Served Ottawa
Eligibility Low-income individuals
Application Call to make an appointment.
Languages English ; French
Fees Service - Repayment of expenses may be required
Service Categories Community Legal Clinics ; Landlord Rights Information/Counselling ; Legal Counselling ; Legal Information Services ; Subject Specific Public Awareness/Education ~ Legal Issues ; Tenant Rights Information/Counselling
Waiting List No, but may not be able to take on all cases due to the high amount of people requiring assistance.
Contact Information
Office Phone 613-596-1641
Fax 613-596-3364
Primary Contact Vicky Watson, Casework and Administrative Support
Primary Executive Gary Stein, Executive Director
Alternate Executive Caroline Harris-McDonald, Director of Legal Services
Other Details
Established 1982
Funding Provincial - Legal Aid Ontario
Elections The Board of Directors is elected each year at the Annual General Meeting.
Print Material Public legal information * pamphlets
Resources Website
Accreditation No

South Ottawa Community Legal Services

Provides free legal help to people of low income, specializing in problems involving landlord & tenant law, social assistance, immigration, employment insurance, Workplace Safety and Insurance

Record #: OCR1883 Last Full Update: 05 Mar 2019
Names
Former Name South Ottawa Community Legal Services
Location & Accessibility
Site Location Across the street from Billings Bridge Plaza
Located In Community Ottawa
Address & Map
1355 Bank St, Suite 406
Ottawa, ON K1H 8K7
 
View Google Map
Intersection Riverside Dr and Bank St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Pay parking lot
Description and Services
Description (Service) Provides services in housing law for tenants, immigration and refugee law, legal problems involving Ontario Works benefits, Ontario Disability Support Program, Employment Insurance, workers' compensation, Canada Pension Plan, Old Age Security and Child Tax Benefits.
Hours Mon 1 pm-4:30 pm * Tue-Fri 8:30 am-12 noon, 1 pm-4:30 pm
Areas Served Ottawa (City of) ; Most neighbourhoods south of the Queensway and Highway 174 and east of Fisher Avenue and Prince of Wales Drive.
Eligibility Low income individuals
Application Call
Languages English ; French ; Spanish ; Interpretive Services
Fees None
Service Categories Community Legal Clinics ; Landlord Rights Information/Counselling ; Legal Counselling ; Legal Information Services ; Tenant Rights Information/Counselling
Contact Information
Office Phone 613-733-0140
Fax 613-733-0401
Website www.socls.org/en
Primary Executive Gary Stein, Executive Director
Alternate Executive Linda Martineau, Director of Administration
Other Details
Established 1987
Funding Provincial - Legal Aid Ontario
Elections The Board of Directors is elected.
Print Material Pamphlets with legal information about immigration issues, landlord/tenant, consumer, social services, family law resources and many more.
Resources Workshops for community-based organizations, on request
Accreditation No

Community Legal Services Ottawa Centre

Provides free legal help to people of low income, specializing in problems involving landlord & tenant law, social assistance, immigration, employment insurance, Workplace Safety and Insurance

Record #: OCR1700 Last Full Update: 14 May 2019
Names
Former Name Community Legal Services (2007) ; Community Legal Services Ottawa Centre
Location & Accessibility
Located In Community Ottawa
Address & Map
1 Nicholas St, Suite 422
Ottawa, ON K1N 7B7
 
View Google Map
Intersection Nicholas St and Rideau St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Pay parking lot
Description and Services
Description (Service) Free legal help to people of low income 
 
Specializes in problems involving: landlord and tenant law * social assistance * immigration * employment insurance * Workplace Safety and Insurance Board (WSIB) * Canada Pension Plan (CPP) 
 
Also provides education on legal matters and is involved in various law reform issues
Hours Mon, Wed-Fri 8:30 am-4:30 pm * Tue 1 pm-4:30 pm
Areas Served Ottawa (City of)
Eligibility Low income residents
Application Call for an appointment
Languages English ; French
Fees None
Service Categories Community Legal Clinics ; Landlord Rights Information/Counselling ; Legal Counselling ; Legal Information Services ; Subject Specific Public Awareness/Education ~ Legal Issues ; Tenant Rights Information/Counselling
Contact Information
Office Phone 613-241-7008
Fax 613-241-8680
Website www.socls.org/
Primary Executive Charles McDonald, Director of Legal Services
Other Details
Established 1982
Funding Provincial - Ministry of Attorney General - Legal Aid Ontario
Elections The Board of Directors is elected.
Resources Website
Accreditation No