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Patient rights

Includes privacy, consent to treatment, and substitute decision making. Also includes complaints about doctors, health professionals, and health care.

What the client may say:
  • "My doctor won’t let me see my personal health record."

Legal Aid Ontario Client Service Centre

Provides legal aid services to eligible persons. Eligibility is based on financial, and legal factors.

Record #: MET0601 Last Full Update: 13 Dec 2018
Names
Alternate Name CV19 ; LAO ; Ontario Legal Aid
Location & Accessibility
Located In Community Toronto Downtown Central
Address & Map
Atrium on Bay
40 Dundas St W, Suite 200
Toronto, ON M5G 2H1
 
View Google Map
Intersection Bay St and Dundas St W
Physical Access Wheelchair accessible automatic main entrance - all street entrances except 40 Dundas St ; Easy access to elevator ; Elevator with braille and voice/tone features ; Wheelchair accessible washroom, assistance needed with door ; Designated parking in underground lot - automatic entrance ; Lowered service counter
Description and Services
Description (Service) COVID-19 -- provincial and legal aid offices closed to the public * continue to provide help over the phone * check service updates on www.legalaid.on.ca/news/covid-19-update-on-our-client-services

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Free legal information, advice and other services

Legal Aid Certificates -- reimburses participating lawyers for services rendered on behalf of client * client may have to agree to repay all or part of legal fees * financial assessment required * only granted for serious legal matters such as criminal, family or immigration and refugee law

Duty Counsel -- provides legal representation for low-income people appearing in court without a lawyer * advice and information * criminal, family and tenant cases * mental health duty counsel for persons living in psychiatric facilities

Community Legal Clinics -- nonprofit independent and specialty legal centres funded by Legal Aid Ontario -- see separate entries * legal assistance in areas such as housing law, social assistance and other income support programs * client may be asked to contribute towards disbursements

Family Law Service Centres (FLSC) -- range of legal resources and support for family matters -- see separate entries * located in Toronto Central, Toronto North, Newmarket, Brampton, Chatham and Sarnia * Family Law Information Centres (FLICs) -- advice lawyer * located at certain courts

Refugee Law Office -- legal assistance to refugee claimants and immigrants eligible for legal aid * see separate entry

LawFacts, www.lawfacts.ca -- online legal information
Hours Mon-Fri 8 am-5 pm
Areas Served Ontario
Eligibility Persons with low incomes * see below for specific services available to those accepted for legal certificate
Application Call for information and certificate application -- including summary legal advice for eligible clients
Languages English ; simultaneous interpretation available for 200 languages, including 18 Aboriginal languages and dialects
Service Categories Benefits Screening ~ Legal Issues ; Comprehensive Family Law Services ; Duty Counsel ; General Legal Aid ; Internet Information Resources ~ Legal Issues
Contact Information
Office Phone 416-979-1446
Toll Free Phone Ontario-wide 1-800-668-8258 * free from any pay phone, collect calls accepted
TTY Phone 416-598-8867 * toll-free 1-866-641-8867
Fax 416-979-8669
E-Mail info@lao.on.ca
Website www.legalaid.on.ca
Social Media Facebook Twitter YouTube

Reach Canada

Educates and informs persons with disabilities, family members, lawyers and the general public about the rights and interests of persons with disabilities and ensures that quality legal and social

Record #: OCR1591 Last Full Update: 22 Jan 2020
Names
Alternate Name CV19 ; OCR
Location & Accessibility
Located In Community Ottawa
Address & Map
312 Parkdale Ave
Ottawa, ON K1Y 4X5
 
View Google Map
Intersection Parkdale Ave and Scott St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) COVID-19 (May 4, 2020): Reach's Legal Referral program is accepting calls from clients with disabilities in Ottawa and the Champlain region who require legal assistance * referrals made to legal resources will now be in the form of telephone or videoconference meetings * Reach’s Legal Referral team will be working remotely until further notice * response time may be impacted by these new working arrangements

Dedicated to educating and informing persons with disabilities, family members, lawyers and the general public about the rights and interests of persons with disabilities and ensuring that quality legal and social representation are provided

The Centre provides speakers to groups and educational programs * lawyer referral services for people with disabilities through a network of lawyers who volunteer
Hours COVID-19 Mon-Thu 9 am-2 pm
Areas Served Ottawa (City of)
Eligibility Persons with disabilities and family members, lawyers, mediators and the general public * anyone interested in the rights and interests of persons with disabilities
Application Call or visit the website to apply
Languages English ; French ; French lawyers are available
Fees None
Service Categories Disability Associations ; Disability Awareness Programs ; Disability Rights Groups ; Legal Assistance Referral Services ~ Disabilities Issues
Contact Information
Office Phone 613-236-6636
Toll Free Phone 1-888-669-4001
E-Mail reach@reach.ca
Website www.reach.ca
Social Media Facebook Twitter
Other Details
Established 1981
Funding Fundraising ; Donations - Charitable Registration Number: 107889297 RR0001
Elections The Board of Directors is elected.
Resources Website

ARCH Disability Law Centre

Community legal aid clinic for persons with disabilities including consumers of health, social or special education services.

Record #: MET0017 Last Full Update: 25 Oct 2019
Names
Alternate Name CV19 ; Disability Law Centre
Former Name Advocacy Resource Centre for the Handicapped (ARCH) (1996) ; ARCH: A Legal Resource Centre for Persons with Disabilities (2005)
Notes
Public Comments Collect calls accepted
Location & Accessibility
Located In Community Toronto Downtown Central
Address & Map
55 University Ave, 15th Fl
Toronto, ON M5J 2H7
 
View Google Map
Intersection University Ave and King St W
Physical Access Wheelchair accessible automatic main entrance ; Dedicated accessible washroom with all features ; Elevator with braille features
Description and Services
Description (Service) COVID19 -- office closed but staff working remotely * call or email, no access to TTY

Community legal clinic

Summary Advice and Referral -- confidential advice and information related to disability issues * telephone service * limited representation in test case litigation * representation for individuals in priority cases * collect calls accepted * public speaking * law reform initiatives * adaptive technology workstations for Internet access, Monday-Friday 10 am-4 pm * electronic newsletter * funded by Legal Aid Ontario
Hours COVID19 -- office closed but staff working remotely * call or email, no access to TTY

Mon-Fri 9 am-1 pm, 2 pm-5 pm; no intake on Thursdays
Areas Served Ontario
Boundaries Ontario
Eligibility People with disabilities * must meet financial and case eligibility guidelines
Application Call to speak with Intake Coordinator and Human Rights Worker
Languages English ; American Sign Language (ASL) - (interpreters by appointment) ; interpreters available in other languages by appointment
Fees None
Service Categories Community Legal Clinics ; Legal Counselling ~ People With Disabilities ; Legal Information Services ~ Disabilities Issues ; Legal Representation ~ People With Disabilities ; Legislative Advocacy ~ Disabilities Issues ; Protection and Advocacy for Individuals with Disabilities ; Public Internet Access Sites ~ People With Disabilities
Contact Information
Office Phone 416-482-8255
Toll Free Phone 1-866-482-2724
TTY Phone 416-482-1254 ; 1-866-482-2728
Fax 416-482-2981 ; 1-866-881-2723
E-Mail archintake@lao.on.ca
Website www.archdisabilitylaw.ca
Social Media Facebook Twitter
Primary Contact Intake Coordinator and Human Rights Worker
Primary Executive Robert Lattanzio, Executive Director
Other Details
Funding Regional / Municipal - Community Service Partnerships (CSP)