Skip to main content

Patient rights

Includes privacy, consent to treatment, and substitute decision making. Also includes complaints about doctors, health professionals, and health care.

What the client may say:
  • "My doctor won’t let me see my personal health record."

College of Optometrists of Ontario

The College of Optometrists of Ontario is the Licensing, Certification and Regulatory board of the Optometry and Eye Care profession in Ontario, including handling complaints.  "Find

Record #: ONT00029 Last Full Update: 06 Aug 2019
Location & Accessibility
Site Location Toronto (Old Toronto)
Located In Community Toronto Downtown North
Address & Map
65 St Clair Ave E, Suite 900
Toronto, ON M4T 2Y3
 
View Google Map
Intersection Yonge St and St Clair Ave E
Description and Services
Description (Service) Regulates the optometry profession in Ontario * investigates complaints * website has "Find an Optometrist" section
Hours Mon-Fri 8:30am-4:30pm
Areas Served Ontario
Boundaries Ontario
Eligibility General public for information * members are optometrists
Application Call or visit
Languages English
Fees membership fees for professionals
Service Categories Eye Care Referrals ; Medical Associations ~ Eye Care Personnel ; Occupational/Professional Licensing and Certification ~ Eye Care Personnel ; Optometrist Complaints
Contact Information
Office Phone 416-962-4071
Toll Free Phone 1-888-825-2554
Fax 416-962-4073
E-Mail info@collegeoptom.on.ca
Website www.collegeoptom.on.ca
Primary Executive Dr. Pooya Hemami, President; Email: president@collegeoptom.on.ca
Alternate Executive Maureen Boon, Registrar; Email: mboon@collegeoptom.on.ca
Other Details
Funding Private

Ottawa Legal Information Centre

Offers legal information services, such as general explanations regarding the law and other legal topics, and is not authorized to provide legal advice or legal assistance.

Record #: OCR1063 Last Full Update: 19 Sep 2019
Names
Alternate Name Centre d'information juridique d'Ottawa ; Community Legal Centre ; CV19 ; Legal Clinic ; Legal Information & Referral Services ; OCR ; OLIC
Former Name Ottawa Legal Information Centre (2018)
Location & Accessibility
Located In Community Ottawa
Address & Map
85 Albert St, Unit 1400
Ottawa, ON K1P 6A4
 
View Google Map
Intersection Elgin St and Albert St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Partially Accessible - entrance only * braille elevator
Parking Pay parking lots * parking meters
Description and Services
Description (Service) COVID-19 (May 7, 2020): Centre will no longer offer its services in person for the time being * legal information services remain available by telephone at 1-844-343-7462 during regular business hours * offering public legal education presentations remotely through Zoom to its community partners * contact for more information

Legal information and referral services offered on a confidential basis * all areas of law * 30 minute meeting with a lawyer, who can offer legal information * referral service to specialized resources in the province * help to determine the required legal forms * offers pamphlets, resources and information tools prepared by various legal organizations * commissioning of affidavits and notary public services

The Centre does not provide legal advice or legal assistance
Hours COVID-19 Mon 1 pm-4 pm * Tue, Wed, Thu 9 am-12 noon, 1 pm-4 pm * Fri 9 am-12 noon
Areas Served Ontario
Eligibility No restrictions
Application Drop in or call * with or without an appointment * to make an appointment, contact the reception by telephone and ask to add your name to the call back list (the call will be returned within seven business days) 
 
Commissioning of affidavits and notary public services: bring printed documents and two identification documents along with you
Languages English ; French ; Interpretive Services
Fees None
Service Categories Certificates/Forms Assistance ~ Legal Issues ; Crime Victim Accompaniment Services ; Legal Information Services ; Notary Public Services ; Public Access Computers/Tools ; Specialized Information and Referral ~ Legal Issues
Contact Information
Office Phone 613-842-7462
Toll Free Phone 1-844-343-7462
Fax 613-842-8389
Website legalinfocentre.ca/
Social Media Facebook Twitter
Other Details
Funding Federal - Department of Justice
Print Material Pamphlets * promotional leaflets * posters
Resources Website * print bilingual legal resources

College of Psychologists of Ontario

Investigates complaints and manages discipline hearings open to the public. 

Record #: OCR0781 Last Full Update: 16 Dec 2019
Names
Alternate Name OCR ; The College of Psychologists of Ontario
Location & Accessibility
Located In Community Toronto Downtown
Address & Map
110 Eglinton Ave W, Suite 500
Toronto, ON M4R 1A3
 
View Google Map
Intersection Duplex Ave and Eglinton Ave W
Physical Access Partially Accessible ; Wheelchair accessible automatic main entrance ; Easy access to elevator
Parking Parking meters
Description and Services
Description (Service) Regulatory body of psychologists in the province * promotes excellence in the practice of psychology 
 
A description of the Complaints Process is available as an Online Resource on the website, as is a copy of a Complaint Form that can be used in outlining the concern * online search for a member of the College, either a Psychologist or Psychological Associate
Hours Mon-Fri 9 am-5 pm
Areas Served Ontario
Eligibility No restrictions
Application A complaint can be made in a recorded medium, although written complaints are preferred.
Languages English ; French - translation is available ; Efforts are made to accommodate other languages
Fees None
Service Categories Mental Health Practitioner Associations ; Psychologist Complaints ; Therapy Referrals
Contact Information
Office Phone 416-961-8817
Toll Free Phone 1-800-489-8388
Fax 416-961-2635
E-Mail cpo@cpo.on.ca
Website www.cpo.on.ca
Other Details
Funding Fees - Membership fees
Elections The College Council is elected.
Resources Website
Accreditation No

College of Nurses of Ontario

Investigates complaints and manages discipline hearings open to the public. 

Record #: ONT00026 Last Full Update: 10 Jul 2019
Names
Alternate Name CNO
Location & Accessibility
Site Location Toronto (Old Toronto)
Located In Community Toronto Downtown North
Address & Map
101 Davenport Rd
Toronto, ON M5R 3P1
 
View Google Map
Intersection Bay St and Davenport Rd
Physical Access Fully Accessible
Description and Services
Description (Service) Provincial regulating body for registered nurses (RNs), registered practical nurses (RPNs) and nurse practitioners (NPs) * investigates complaints * online public directory of nurses allowed to practice in Ontario
Hours Mon-Fri 8:30am-5pm
Call Centre: Mon-Fri 8:30am-4:30pm
Areas Served Ontario
Boundaries Ontario
Eligibility General public for information * members are nurses
Application Call or visit
Languages English ; French
Fees None for public
Service Categories Medical Associations ~ Nurses/Nursing Support Personnel ; Nurse Complaints ; Nursing Registries ; Occupational/Professional Licensing and Certification ~ Nurses/Nursing Support Personnel
Contact Information
Office Phone 416-928-0900
Toll Free Phone 1-800-387-5526
Fax 416-928-6507
Website www.cno.org
Other Details
Established 1963
Funding Private

College of Physicians & Surgeons of Ontario

Investigates complaints and manages discipline hearings open to the public. 

Record #: ONT00030 Last Full Update: 07 Aug 2019
Names
Alternate Name CPSO
Location & Accessibility
Site Location Toronto (Old Toronto)
Located In Community Toronto Downtown Central
Address & Map
80 College St
Toronto, ON M5G 2E2
 
View Google Map
Intersection Bay St and College St
Physical Access Fully Accessible
Description and Services
Description (Service) Provincial medical regulatory board * investigates complaints relating to doctors' services or conduct * physician search available on website
Hours Mon-Fri 8am-5pm
Areas Served Ontario
Boundaries Ontario
Eligibility General public for information * membership required for all doctors practicing in Ontario
Application Inquiries may be made by phone * complaint forms available on the website * callers may speak to a College representative to discuss concerns before deciding to file a complaint
Languages English ; French
Fees membership fees for professionals
Service Categories Medical Associations ~ Physicians/Surgeons ; Occupational/Professional Licensing and Certification ~ Physicians/Surgeons ; Physician Referrals ; Physician/Surgeon Complaints
Contact Information
Office Phone 416-967-2603
Toll Free Phone 1-800-268-7096 ext 603
Fax 416-961-3330
E-Mail feedback@cpso.on.ca
Website www.cpso.on.ca
Primary Executive Nancy Whitmore, Registrar and Chief Executive Officer
Other Details
Established 1867
Funding Private

Royal College of Dentists & Surgeons of Ontario

Investigates complaints and manages discipline hearings open to the public. 

Record #: KGN1274 Last Full Update: 09 Aug 2016
Names
Alternate Name OCR ; RCDSO
Legal Name Royal College of Dental Surgeons of Ontario
Location & Accessibility
Located In Community Toronto Downtown
Address & Map
6 Crescent Rd
Toronto, ON M4W 1T1
 
View Google Map
Intersection Yonge St and Bloor St
Physical Access Fully Accessible
Parking Municipal Parking Lots
Description and Services
Description (Service) Regulatory authority of the dental profession in Ontario * regulates the dental profession in the interests of public protection and safety * investigates all complaints about the practice of dentistry in Ontario * license dentists to legally practise in Ontario
Hours Mon-Fri 8:30 am-5 pm
Areas Served Ontario
Eligibility No restrictions
Application Call, send an email, or visit the website for more information
Languages English ; French ; Other languages as needed
Fees Membership ; None - to file a complaint
Service Categories Dentist/Dental Support Personnel Complaints ; Occupational/Professional Licensing and Certification ~ Dentists/Dental Support Personnel
Contact Information
Office Phone 416-961-6555
Toll Free Phone 1-800-565-4591
Fax 416-961-5814
E-Mail info@rcdso.org
Social Media Twitter YouTube
Primary Contact Kevin Marsh, Director of Communications; Phone: 416-934-5610; Email: kmarsh@rcdso.org
Primary Executive Irwin Fefergrad, Registrar; Phone: 416-934-5625; Email: ifefergrad@rcdso.org
Other Details
Established 1868
Funding Fees ; annual licensure fee required by law from any dentist who wishes to legally practise in Ontario
Resources Website

College of Chiropractors of Ontario

Investigates complaints and manages discipline hearings open to the public. 

Record #: OCR1370 Last Full Update: 29 Oct 2018
Names
Alternate Name CCO ; OCR ; Ontario College of Chiropractors
Location & Accessibility
Located In Community Toronto Downtown
Address & Map
130 Bloor St W, Suite 902
Toronto, ON M5S 1N5
 
View Google Map
Intersection Avenue Rd and Bloor St W
Physical Access Fully Accessible
Parking Parking meters
Description and Services
Description (Service) Regulating body of the profession * investigates complaints * website offers chiropractor search
Hours Unspecified
Areas Served Ontario
Eligibility General public for information * members are professional chiropractors
Application Call or visit the website
Languages English ; French
Fees Membership ; None - for the public
Service Categories Chiropractor Complaints
Contact Information
Office Phone 416-922-6355
Toll Free Phone 1-877-577-4772
Fax 416-925-9610
E-Mail cco.info@cco.on.ca
Website www.cco.on.ca
Primary Executive Jo-Ann Willson, Registrar and General Counsel; Phone: 416-922-6355 ext 111; Email: jpwillson@cco.on.ca
Other Details
Funding Provincial - Government of Ontario ; Fees
Resources Website
Accreditation No

The Ottawa Hospital Department of Patient Advocacy

Facilitates the resolution of patient & family concerns.

Record #: OCR3041 Last Full Update: 02 Mar 2020
Names
Alternate Name Department of Patient Advocacy ; OCR ; The Ottawa Hospital
Location & Accessibility
Located In Community Ottawa
Address & Map
Ottawa, ON
 
View Google Map
Mailing Address Box 133 
The Ottawa Hospital Civic Campus 
1053 Carling Ave 
Ottawa, ON K1Y 4E9
Physical Access Not Applicable
Description and Services
Description (Service) Service managing patient inquiries, feedback and complaints * facilitates resolution of patient and family concerns * proactively supports the identification, analysis and mitigation of potential risks for patients * provides expertise, support and guidance through review of adverse events and critical incidents * promotes and practices evidence-based decision-making * team made up of professionals from various health care backgrounds with a wide range of skills and expertise * respect, compassion and fairness
Hours Mon-Fri 8 am-4 pm
Areas Served Frontenac County ; Hastings County ; Lanark County ; Leeds and Grenville United Counties ; Lennox and Addington County ; Ottawa (City of) ; Prescott and Russell United Counties ; Prince Edward County ; Renfrew County ; Stormont, Dundas and Glengarry United Counties
Eligibility No restrictions
Application Call or send an email
Languages English ; French - Designated Agency under the French Language Services Act
Fees Service - Covered by the Ontario Health Card
Service Categories Hospital Based Patient Advocate Offices ; Patient Rights Assistance
Waiting List No
Contact Information
Office Phone 613-798-5555 ext 13377
TTY Phone 613-761-4024
Fax 613-761-5469
E-Mail prelations@toh.on.ca
Website https://www.ottawahospital.on.ca/en/patients-visitors/patient-relations/
Social Media Facebook Twitter YouTube
Other Details
Established Amalgamation of 3 hospitals in 1998
Funding Provincial - Ministry of Health * Ministry of Long-Term Care ; Donations - Charitable Registration Number: 869042747 RR0001 (Ottawa Hospital Foundation)
Elections The Board of Governors is elected.
Print Material Pamphlets
Resources Website, medical library, documentation on a variety of health issues
Accreditation Yes * by Accreditation Canada

Law Society Referral Service

Provides the name of a lawyer or paralegal who best fits a person’s stated needs. The service is not designed to provide legal advice or second opinions.

Advocacy Centre for the Elderly (ACE)

Works as a resource to Ottawa’s community legal clinics to provide legal services to seniors.