Skip to main content

Mental Health

Includes information about laws related to mental health and the rights of people in mental health facilities. Includes information about laws related to mental health and the rights of people in mental health facilities. For more mental health services, visit our comprehensive list of Counselling Resources for Persons with Precarious Immigration Status.

What the client may say:
  • "I’ve been told that I can’t leave a psychiatric unit or hospital."
  • "I’ve been told that I’m not capable of making decisions about my own care or finances."
  • "I want to change the information that is in my mental health record."
  • "I don’t want my family member to make decisions about my mental health medications any more."
  • "I wasn’t allowed into the United States because of my mental health record."
  • "I had a schizophrenic episode and the police were called. I’m worried that the police record will stop me from getting a job."
  • "I don’t want to be placed into psychiatric care again, even though I know I’m getting sicker."

Ottawa Legal Information Centre

Offers legal information services, such as general explanations regarding the law and other legal topics, and is not authorized to provide legal advice or legal assistance.

Record #: OCR1063 Last Full Update: 19 Sep 2019
Names
Alternate Name Centre d'information juridique d'Ottawa ; Community Legal Centre ; CV19 ; Legal Clinic ; Legal Information & Referral Services ; OCR ; OLIC
Former Name Ottawa Legal Information Centre (2018)
Location & Accessibility
Located In Community Ottawa
Address & Map
85 Albert St, Unit 1400
Ottawa, ON K1P 6A4
 
View Google Map
Intersection Elgin St and Albert St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Partially Accessible - entrance only * braille elevator
Parking Pay parking lots * parking meters
Description and Services
Description (Service) COVID-19 (May 7, 2020): Centre will no longer offer its services in person for the time being * legal information services remain available by telephone at 1-844-343-7462 during regular business hours * offering public legal education presentations remotely through Zoom to its community partners * contact for more information

Legal information and referral services offered on a confidential basis * all areas of law * 30 minute meeting with a lawyer, who can offer legal information * referral service to specialized resources in the province * help to determine the required legal forms * offers pamphlets, resources and information tools prepared by various legal organizations * commissioning of affidavits and notary public services

The Centre does not provide legal advice or legal assistance
Hours COVID-19 Mon 1 pm-4 pm * Tue, Wed, Thu 9 am-12 noon, 1 pm-4 pm * Fri 9 am-12 noon
Areas Served Ontario
Eligibility No restrictions
Application Drop in or call * with or without an appointment * to make an appointment, contact the reception by telephone and ask to add your name to the call back list (the call will be returned within seven business days) 
 
Commissioning of affidavits and notary public services: bring printed documents and two identification documents along with you
Languages English ; French ; Interpretive Services
Fees None
Service Categories Certificates/Forms Assistance ~ Legal Issues ; Crime Victim Accompaniment Services ; Legal Information Services ; Notary Public Services ; Public Access Computers/Tools ; Specialized Information and Referral ~ Legal Issues
Contact Information
Office Phone 613-842-7462
Toll Free Phone 1-844-343-7462
Fax 613-842-8389
Website legalinfocentre.ca/
Social Media Facebook Twitter
Other Details
Funding Federal - Department of Justice
Print Material Pamphlets * promotional leaflets * posters
Resources Website * print bilingual legal resources

Canadian Mental Health Association, Ottawa Office

Provides & coordinates mental health service for people with a severe & persistent mental illness who are homeless or at risk of becoming homeless, including Court, Hospital & Housing O

Record #: OCR0875 Last Full Update: 21 May 2019
Names
Alternate Name Association canadienne pour la santé mentale Section d'Ottawa ; CMHA ; CMHA Ottawa ; CV19 ; OCR
Location & Accessibility
Located In Community Ottawa
Address & Map
1355 Bank St, Suite 301
Ottawa, ON K1H 8K7
 
View Google Map
Intersection Riverside Dr and Bank St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Pay parking lot
Description and Services
Description (Service) COVID-19 (26 May 2020) CMHA branches are open but many are offering alternative service delivery at this time. Service delivery may be in person, by phone or the following virtual ways:

PCVC – Personal computer video conferencing
OTN – Ontario Telemedicine Network
ZOOM – Video/web conferencing platform

For more information about these virtual platforms contact your local CMHA branch using the drop down list

Offices at 311 McArthur Avenue will remain closed to all visitors until further notice


Integrated community mental health support services for individuals with a severe and persistent mental illness who are homeless or at risk of homelessness with complex needs. * Services include outreach, case management, housing, concurrent disorders treatment program, health promotion, vocational support services for clients. * Training and community development to respond to the needs of individuals with serious mental illness, education, training and distribution of materials

Workshops: SafeTALK * ASIST * Understanding the Unspoken Pain (assisting survivors of war and trauma) * Myths & Realities of Mental Illness * Integrated Treatment for Concurrent Disorders * Mental Health Works (for employers and employees in the workplace) * Living Life to the Full * Motivational Interviewing
Hours COVID-19 Mon-Fri 8:30 am -4:30 pm, Sep-May * Mon-Fri 8 am-4 pm, Jun-Aug
Areas Served Ottawa
Eligibility Ages: 18 year(s) and up 
 
Individuals 18 years and older. Varies according to service.
Application For Eligibility Referral Form, see website or call the office and ask for System Navigator
Languages English ; French
Fees Admission - to training workshops ; None - for client services
Service Categories Assertive Community Treatment ; Community Mental Health Agencies ; Disability Awareness Programs ~ Mental Illness/Emotional Disabilities ; General Mental Health Information/Education ; Medical Information Services ~ Mental Health Issues ; Mental Health Associations ; Mental Health Related Support Groups ; Planning/Coordinating/Advisory Groups ~ Mental Health Issues ; Professional Skills Development Support ~ Mental Health Issues ; Psychiatric Case Management ~ Chronic/Severe Mental Illness ; Specialized Information and Referral ~ Mental Health Issues ; Subject Specific Public Awareness/Education ~ Mental Health Issues ; Suicide Prevention Programs
Contact Information
Office Phone 613-737-7791
TTY Phone 613-737-9480
Fax 613-737-7644
E-Mail general@cmhaottawa.ca
Website ottawa.cmha.ca
Social Media Facebook LinkedIn Twitter
Primary Contact Patrick Jodoin, Communications and Community Relations Specialist; Phone: 613-737-7791 ext 135; Email: pjodoin@cmhaottawa.ca
Primary Executive Tim Simboli, Executive Director; Phone: Number for Executive Assistant 613-737-7791 ext 149; Email: executivedirector@cmhaottawa.ca
Other Details
Established 1953
Funding City / Town ; Provincial - Champlain Local Health Integration Network (LHIN) * Ministry of Health and Long-Term Care * Ministry of Children, Community and Social Services ; Donations - Charitable Registration Number: 130113525 RR0001 ; United Way
Resources Website
Accreditation Yes

Psychiatric Patient Advocate Office

Provides patient advocacy and rights advice services as well as systemic advocacy and public educatio

Record #: KGN0756 Last Full Update: 25 Sep 2019
Names
Alternate Name OCR ; PPAO
Location & Accessibility
Located In Community Kingston
Address & Map
752 King St W, Room D0.180
Kingston, ON K7L 4X3
 
View Google Map
Intersection Portsmouth Ave and King St W
Mailing Address PO Box 603 
Kingston, ON K7L 4X3
Bus Route Notes Kingston Transit Trip Planner
Physical Access Fully Accessible
Parking Pay parking lot
Description and Services
Description (Service) Psychiatric patient advocacy and rights advice services as well as systemic advocacy and public education 
 
* assistance resolving individual or systemic issues  
* resolution of issues impacting patient rights and entitlements  
* rights advice services  
* public education through speaking engagements
Hours Mon-Fri 8:30 am-4:30 pm
Areas Served Frontenac County ; Haliburton County ; Hastings ; Kingston ; Lanark County ; Leeds and Grenville United Counties ; Lennox and Addington County ; Northumberland County ; Peterborough (County of) ; Prince Edward County ; Renfrew County
Eligibility In-patients, out-patients, and former patients of Providence Care Hospital
Application Call for more information
Languages English ; French ; Interpretive Services - can be arranged
Fees None
Service Categories Hospital Based Patient Advocate Offices ~ Mental Illness/Emotional Disabilities ; Individual Advocacy ~ Mental Illness/Emotional Disabilities ; Patient Rights Assistance ~ Mental Illness/Emotional Disabilities ; Protection and Advocacy for Individuals with Disabilities ~ Mental Illness/Emotional Disabilities
Contact Information
Office Phone Patient Advocate 613-544-4900 ext 53081 ; Rights Advisor 613-544-4900 ext 53083
Toll Free Phone 1-800-578-2343
Website www.sse.gov.on.ca/mohltc/ppao/default.aspx
Primary Contact Margaret Dain, Rights Adviser; Email: margaret.dain@ontario.ca
Other Details
Established 1983
Funding Provincial - Ministry of Health and Long-Term Care
Resources Website
Accreditation No

Patient Representative - Royal Ottawa Mental Health Centre

Ensures that patients have timely access to specialized mental health services and that treatment is tailored to individual patient needs.

Record #: OCR0085 Last Full Update: 28 May 2019
Names
Alternate Name OCR ; Patient Representative ; Royal Ottawa Health Care Group
Former Name Royal Ottawa Hospital (2007)
Location & Accessibility
Located In Community Ottawa
Address & Map
1145 Carling Ave
Ottawa, ON K1Z 7K4
 
View Google Map
Intersection Merivale Rd and Carling Ave
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Pay parking lot
Description and Services
Description (Service) Psychiatric assessment, treatment and rehabilitation centre for adults and youth with serious and complex mental illnesses. Priority is to provide highly specialized assessment, intensive and longer-term treatment, rehabilitation, crisis, outreach and consultative services. These are offered on an inpatient, day-patient, outpatient and community basis. 
 
Services are provided through the following programs: 
* Substance Use and Concurrent Disorders (ext 6508) 
* Forensic Program (ext 6366) 
* Family Court Clinic (ext 6400) 
* Outpatient referrals (ext 6211) 
* Geriatric Psychiatry Program (ext 6507) 
* Youth Program 
* Mood Disorders Program (ext 6430, 7025, 6225) 
* Anxiety Disorders Program (ext 6712) 
* Schizophrenia Program (ext 6502) 
* Sleep Lab (ext 6248) 
* Ottawa Operational Stress Injury Clinic 
* Patient Representative 
 
Provides tertiary specialized mental health assessment, treatment and rehabilitation for adults and adolescents in an inpatient, outpatient and community-based setting.
Hours Mon-Sun 24 hours
Areas Served Frontenac County ; Hastings County ; Lanark County ; Leeds and Grenville United Counties ; Lennox and Addington County ; Ottawa (City of) ; Prescott and Russell United Counties ; Prince Edward County ; Renfrew County ; Stormont, Dundas and Glengarry United Counties
Eligibility Ages: 16 year(s) and up 
 
Adults and youth 16 years and older with serious and complex mental illness
Application Call or visit website, use extensions provided in the description * to speak with a Patient Representative, call the main number
Languages English ; French
Fees Service - Covered by the Ontario Health Card
Service Categories Psychiatric Hospitals
Waiting List Yes, there may be a waiting list for some programs.
Contact Information
Office Phone Mon-Sun 24 hours 613-722-6521
Fax 613-722-4577
Website www.theroyal.ca
Social Media Facebook Instagram Twitter YouTube
Primary Executive Joanne Bezzubetz, President and Chief Executive Officer; Phone: 613-722-6521 ext 6389; Email: joanne.bezzubetz@theroyal.ca
Alternate Executive Dr Raj Bhatla, Psychiatrist in Chief; Phone: 613-722-6521 ext 6306
Other Details
Established 1961
Funding Provincial - Ministry of Health and Long-Term Care * Local Health Integration Network ; Donations - Charitable Registration Number: 119129179 RR0001
Elections The Board of Trustees is appointed.
Resources Website
Accreditation Yes, by Accreditation Canada

Mental Health Crisis Line (613-722-6914)

Toll-free, 24/7.

Record #: OCR1088 Last Full Update: 09 Aug 2019
Names
Alternate Name Crisis line ; CV19 ; DCOR ; Distress line ; HT1 ; HT2 ; OCR
Location & Accessibility
Located In Community Ottawa (City of)
Address & Map
Ottawa, ON
 
View Google Map
Mailing Address PO Box 3457 
Stn C 
Ottawa, ON K1Y 4J6
Physical Access Not Applicable
Description and Services
Description (Service) COVID-19 (24 April 2020) Business as usual at 613-238-3311. The phone lines will never close but you may experience a bit of delay due to the increased volume.

This information is regularly updated on their Facebook page.


Distress line * confidential telephone listening and crisis intervention service Educational services are available to schools and community groups on a variety of topics including suicide prevention and crisis intervention
Hours COVID-19 -- Mon-Sun 24 hours
Areas Served Ottawa (City of) ; Québec - Western
Eligibility Anyone who is in distress, depressed, or considering suicide.
Application Call, e-mail or visit website for more information
Languages English ; French
Fees Service - A sliding fee scale applies for educational programs ; None - distress line
Service Categories General Crisis Intervention Hotlines ; Mental Health Crisis Lines ; Suicide Prevention Hotlines ; Suicide Prevention Programs ; Talklines/Warmlines
Contact Information
Office Phone Administration 613-238-1089
Crisis Phone 613-238-3311
Fax 613-722-5217
E-Mail office@dcottawa.on.ca
Website www.dcottawa.on.ca
Social Media Blogger Facebook Twitter
Primary Contact Judy Grunwald, Director of Corporate Services; Phone: 613-238-1089 ext 223; Email: jgrunwald@dcottawa.on.ca
Volunteer Coordinator Chantal Ladouceur, Volunteer Coordinator; Phone: 613-238-1089 ext 227; Email: cladouceurl@dcottawa.on.ca
Primary Executive Charles Laframboise, Executive Director; Phone: 613-238-1089 ext 224; Email: execdir@dcottawa.on.ca
Alternate Executive Mike Neil, President
Other Details
Established 1969
Funding City / Town ; Fundraising - Special events ; Donations - Charitable Registration Number: 108079815 RR0001 ; United Way ; Fees - Training
Elections The Board of Directors is elected.
Print Material Pamphlets
Resources Website
Accreditation Yes, by the Ontario Association of Distress Centres

Law Society Referral Service

Provides the name of a lawyer or paralegal who best fits a person’s stated needs. The service is not designed to provide legal advice or second opinions.

Legal Aid Ontario Client Service Centre

Provides legal aid services to eligible persons. Eligibility is based on financial, and legal factors.

Record #: MET0601 Last Full Update: 13 Dec 2018
Names
Alternate Name CV19 ; LAO ; Ontario Legal Aid
Location & Accessibility
Located In Community Toronto Downtown Central
Address & Map
Atrium on Bay
40 Dundas St W, Suite 200
Toronto, ON M5G 2H1
 
View Google Map
Intersection Bay St and Dundas St W
Physical Access Wheelchair accessible automatic main entrance - all street entrances except 40 Dundas St ; Easy access to elevator ; Elevator with braille and voice/tone features ; Wheelchair accessible washroom, assistance needed with door ; Designated parking in underground lot - automatic entrance ; Lowered service counter
Description and Services
Description (Service) COVID-19 -- provincial and legal aid offices closed to the public * continue to provide help over the phone * check service updates on www.legalaid.on.ca/news/covid-19-update-on-our-client-services

----------------------------------------

Free legal information, advice and other services

Legal Aid Certificates -- reimburses participating lawyers for services rendered on behalf of client * client may have to agree to repay all or part of legal fees * financial assessment required * only granted for serious legal matters such as criminal, family or immigration and refugee law

Duty Counsel -- provides legal representation for low-income people appearing in court without a lawyer * advice and information * criminal, family and tenant cases * mental health duty counsel for persons living in psychiatric facilities

Community Legal Clinics -- nonprofit independent and specialty legal centres funded by Legal Aid Ontario -- see separate entries * legal assistance in areas such as housing law, social assistance and other income support programs * client may be asked to contribute towards disbursements

Family Law Service Centres (FLSC) -- range of legal resources and support for family matters -- see separate entries * located in Toronto Central, Toronto North, Newmarket, Brampton, Chatham and Sarnia * Family Law Information Centres (FLICs) -- advice lawyer * located at certain courts

Refugee Law Office -- legal assistance to refugee claimants and immigrants eligible for legal aid * see separate entry

LawFacts, www.lawfacts.ca -- online legal information
Hours Mon-Fri 8 am-5 pm
Areas Served Ontario
Eligibility Persons with low incomes * see below for specific services available to those accepted for legal certificate
Application Call for information and certificate application -- including summary legal advice for eligible clients
Languages English ; simultaneous interpretation available for 200 languages, including 18 Aboriginal languages and dialects
Service Categories Benefits Screening ~ Legal Issues ; Comprehensive Family Law Services ; Duty Counsel ; General Legal Aid ; Internet Information Resources ~ Legal Issues
Contact Information
Office Phone 416-979-1446
Toll Free Phone Ontario-wide 1-800-668-8258 * free from any pay phone, collect calls accepted
TTY Phone 416-598-8867 * toll-free 1-866-641-8867
Fax 416-979-8669
E-Mail info@lao.on.ca
Website www.legalaid.on.ca
Social Media Facebook Twitter YouTube

Reach Canada

Educates and informs persons with disabilities, family members, lawyers and the general public about the rights and interests of persons with disabilities and ensures that quality legal and social

Record #: OCR1591 Last Full Update: 22 Jan 2020
Names
Alternate Name CV19 ; OCR
Location & Accessibility
Located In Community Ottawa
Address & Map
312 Parkdale Ave
Ottawa, ON K1Y 4X5
 
View Google Map
Intersection Parkdale Ave and Scott St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) COVID-19 (May 4, 2020): Reach's Legal Referral program is accepting calls from clients with disabilities in Ottawa and the Champlain region who require legal assistance * referrals made to legal resources will now be in the form of telephone or videoconference meetings * Reach’s Legal Referral team will be working remotely until further notice * response time may be impacted by these new working arrangements

Dedicated to educating and informing persons with disabilities, family members, lawyers and the general public about the rights and interests of persons with disabilities and ensuring that quality legal and social representation are provided

The Centre provides speakers to groups and educational programs * lawyer referral services for people with disabilities through a network of lawyers who volunteer
Hours COVID-19 Mon-Thu 9 am-2 pm
Areas Served Ottawa (City of)
Eligibility Persons with disabilities and family members, lawyers, mediators and the general public * anyone interested in the rights and interests of persons with disabilities
Application Call or visit the website to apply
Languages English ; French ; French lawyers are available
Fees None
Service Categories Disability Associations ; Disability Awareness Programs ; Disability Rights Groups ; Legal Assistance Referral Services ~ Disabilities Issues
Contact Information
Office Phone 613-236-6636
Toll Free Phone 1-888-669-4001
E-Mail reach@reach.ca
Website www.reach.ca
Social Media Facebook Twitter
Other Details
Established 1981
Funding Fundraising ; Donations - Charitable Registration Number: 107889297 RR0001
Elections The Board of Directors is elected.
Resources Website