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Long-term care homes

Includes nursing homes, homes for the aged.

What the client may say:
  • "My parent says the staff at his/her long-term care home are rough during their personal care routines."
  • "I’m worried about the cleanliness of my parent’s long-term care home."
  • "The hospital wants to send me to a long-term care home."

Ottawa Legal Information Centre

Offers legal information services, such as general explanations regarding the law and other legal topics, and is not authorized to provide legal advice or legal assistance.

Record #: OCR1063 Last Full Update: 19 Sep 2019
Alternate Name Centre d'information juridique d'Ottawa ; Community Legal Centre ; CV19 ; Legal Clinic ; Legal Information & Referral Services ; OCR ; OLIC
Former Name Ottawa Legal Information Centre (2018)
Location & Accessibility
Located In Community Ottawa
Address & Map
85 Albert St, Unit 1400
Ottawa, ON K1P 6A4
View Google Map
Intersection Elgin St and Albert St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Partially Accessible - entrance only * braille elevator
Parking Pay parking lots * parking meters
Description and Services
Description (Service) COVID-19 (May 7, 2020): Centre will no longer offer its services in person for the time being * legal information services remain available by telephone at 1-844-343-7462 during regular business hours * offering public legal education presentations remotely through Zoom to its community partners * contact for more information

Legal information and referral services offered on a confidential basis * all areas of law * 30 minute meeting with a lawyer, who can offer legal information * referral service to specialized resources in the province * help to determine the required legal forms * offers pamphlets, resources and information tools prepared by various legal organizations * commissioning of affidavits and notary public services

The Centre does not provide legal advice or legal assistance
Hours COVID-19 Mon 1 pm-4 pm * Tue, Wed, Thu 9 am-12 noon, 1 pm-4 pm * Fri 9 am-12 noon
Areas Served Ontario
Eligibility No restrictions
Application Drop in or call * with or without an appointment * to make an appointment, contact the reception by telephone and ask to add your name to the call back list (the call will be returned within seven business days) 
Commissioning of affidavits and notary public services: bring printed documents and two identification documents along with you
Languages English ; French ; Interpretive Services
Fees None
Service Categories Certificates/Forms Assistance ~ Legal Issues ; Crime Victim Accompaniment Services ; Legal Information Services ; Notary Public Services ; Public Access Computers/Tools ; Specialized Information and Referral ~ Legal Issues
Contact Information
Office Phone 613-842-7462
Toll Free Phone 1-844-343-7462
Fax 613-842-8389
Social Media Facebook Twitter
Other Details
Funding Federal - Department of Justice
Print Material Pamphlets * promotional leaflets * posters
Resources Website * print bilingual legal resources

Trillium Drug Plan

Ensures that drug costs do not represent a significant financial burden for the consumer & their family.

Ontario Health Insurance Plan Office (Ottawa)

Apply for health insurance coverage at the Service Ontario Centre (Ottawa City Hall)

Record #: KGN2373 Last Full Update: 08 Mar 2018
Alternate Name Accessible Parking Permit ; Birth Certificates ; Death Certificates ; Drive Test ; Driver and Vehicle Licence Issuing Office ; Driver education ; Driver Licence ; Driver licencing ; Driver licensing ; Driver's abstract ; Drivers licences ; Driver's licences ; Drivers licencing ; Driver's licencing ; Drivers licenscing ; Driver's licensing ; DriveTest ; Driving schools ; Government Information Centre ; INFOline ; Land Registry Office ; Marriage Certificates ; Ministry of Government Services ; Ministry of Transportation ; MTO ; OCR ; OCR0899 ; Office of the Registrar General ; OHIP ; Ontario Health Card Services ; Ontario Health Insurance Plan ; Ontario Photo Card ; Ontario Service Ontario ; Publications Ontario ; Retail sales tax exemptions ; Security Guard or Private Investigator Licence ; Service Ontario Center ; Service Ontario Centers ; Service Ontario Centre ; Service Ontario Centres
Former Name Government Information Centre, GIC (10 Jun 2010) ; Ontario. Ministry of Health (10 Jun 2010) ; Ontario. Ministry of Transportation, Driver and Vehicle Licence Issuing Office (10 Jun 2010)
Public Comments IMPORTANT NOTICE: All ServiceOntario kiosks have been permanently shut down due to security violations. All kiosk services including: Licence plate sticker renewal, Driver abstract and Address change are available online.
Location & Accessibility
Located In Community Toronto Downtown
Address & Map
Toronto, ON
View Google Map
Physical Access Fully Accessible
Description and Services
Description (Service) Provides a wide variety of government information and services at various points of service throughout the province * wide variety of publications, as well as links to general information about other levels of government * available services vary at each centre; check website for details. 
* Health card services, Ontario Photo Card (complaints now handled online) 
* Organ and Tissue Donor Registration 
* Driver and vehicle licensing products and services: Accessible Parking Permits, Copies of Records, Motorized Snow Vehicle Operators' Licence, Motorized Snow Vehicle Permits, Off-Road Vehicle Permits, Driver's Abstract 
* Fishing and hunting licences, Outdoors Card, Hunter apprenticeship safety card 
* Security Guard or Private Investivator Licence 
* Self-serve public computers available at some locations 
* Application forms for birth, marriage, or death certificates, Lost Wallet Kits (list of marriage officiants available on website) 
* Tax Offices: general information for Ministry of Finance programs and services, publications and bulletins, and submission of returns and payments for Retail Sales Tax, Employer Health Tax, Provincial Land Tax, Land Transfer Tax and Motor Fuels and Tobacco Taxes, etc.: see Application field to find nearest Tax Office 
* Land Registry Offices 
* Provides retail sales tax (RST) exemptions on equipment designed solely for the use of people with physical disabilities 
* Legal Change of Name 
* Change the address on health card, driver's licence, and/or vehicle permit online 
Ministry of Labour Employment Standards Claim acceptance * some locations act as a Landlord and Tenant Board filing centre
Hours Administration Mon-Fri 8:30 am-5 pm * visit website for details on individual centre hours
Areas Served Ontario
Eligibility Ontario residents
Application For an overview of all services available, to search for information on services or find the nearest point of service including contact information, click here

List of shortcuts to popular services (for contact information, it is easier to use the above link):

* OHIP, to apply for the Ontario Health Card, click here
* Driver Licensing, for information, click here
* DriveTest Centre, to find the nearest location, click here
* Ministry-approved beginner driver education courses, click here
* Accessible Parking Permit, for information, click here
* Security Guard or Private Investivator Licence, for information, click here
* Tax Offices, to find the nearest location, click here
* Land Registry Offices, to find the nearest location, click here
* For access to over 10,000 government publications, click here

To complain about Health Card Services, either call the toll free Complaints Hotline or send an e-mail at
Languages English ; French
Fees Service - for some services ; None ; Method(s) of Payment Accepted - cash, cheque, debit, credit card
Service Categories Birth Certificates ; Business Registration/Licensing ; Certificates/Forms Assistance ; County/Regional Recorder Offices ; Death Related Records/Permits ; Driver Licences ; Fishing Licences ; Government Consumer Protection Agencies ; Government Publications ; Hunting Licences ; Identification Cards ; Labour Standards and Practices ; Land Records ; Legislation Information ; Marriage Certificates ; Motor Vehicle Registration ; Name Change Assistance ; Organ Donor Cards/Registries ; Provincial/Territorial Government Information Services ; Provincial/Territorial Health Insurance ; Provincial/Territorial Tax Collection Agencies ; Provincial/Territorial Tax Information ; Public Internet Access Sites ; Sales Tax Information ; Specialized Information and Referral ~ Tax Issues ; Tax Forms ; Taxpayer Information Lines ; Title Registration/Titles
Contact Information
Office Phone General inquiries, toll free 1-800-267-8097 ; Health Card services and INFOline, toll free 1-866-532-3161 ; Driver and Vehicle Contact Centre, toll-free Canada-wide 1-800-387-3445
TTY Phone Toll free 1-800-268-7095
Social Media Facebook Twitter YouTube
Other Details
Funding Provincial
Print Material Wide variety of free Government publications
Resources Website
Accreditation No

Long Term Care Action Line, Ministry of Health and Long Term Care (1-866-434-0144)

Handles concerns of residents of long-term care homes about their care and the services provided by their long-term care home, and concerns of home care and Champlain Local Integration Network clie

Law Society Referral Service

Provides the name of a lawyer or paralegal who best fits a person’s stated needs. The service is not designed to provide legal advice or second opinions.

Advocacy Centre for the Elderly (ACE)

Works as a resource to Ottawa’s community legal clinics to provide legal services to seniors.

Reach Canada

Educates and informs persons with disabilities, family members, lawyers and the general public about the rights and interests of persons with disabilities and ensures that quality legal and social

Record #: OCR1591 Last Full Update: 22 Jan 2020
Alternate Name CV19 ; OCR
Location & Accessibility
Located In Community Ottawa
Address & Map
312 Parkdale Ave
Ottawa, ON K1Y 4X5
View Google Map
Intersection Parkdale Ave and Scott St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) COVID-19 (May 4, 2020): Reach's Legal Referral program is accepting calls from clients with disabilities in Ottawa and the Champlain region who require legal assistance * referrals made to legal resources will now be in the form of telephone or videoconference meetings * Reach’s Legal Referral team will be working remotely until further notice * response time may be impacted by these new working arrangements

Dedicated to educating and informing persons with disabilities, family members, lawyers and the general public about the rights and interests of persons with disabilities and ensuring that quality legal and social representation are provided

The Centre provides speakers to groups and educational programs * lawyer referral services for people with disabilities through a network of lawyers who volunteer
Hours COVID-19 Mon-Thu 9 am-2 pm
Areas Served Ottawa (City of)
Eligibility Persons with disabilities and family members, lawyers, mediators and the general public * anyone interested in the rights and interests of persons with disabilities
Application Call or visit the website to apply
Languages English ; French ; French lawyers are available
Fees None
Service Categories Disability Associations ; Disability Awareness Programs ; Disability Rights Groups ; Legal Assistance Referral Services ~ Disabilities Issues
Contact Information
Office Phone 613-236-6636
Toll Free Phone 1-888-669-4001
Social Media Facebook Twitter
Other Details
Established 1981
Funding Fundraising ; Donations - Charitable Registration Number: 107889297 RR0001
Elections The Board of Directors is elected.
Resources Website