Skip to main content

Home care

Includes information on laws related to home care services, such as nursing, social work, homemaking care, help taking a bath, etc.

What the clients maysay:
  • "My parent says the home health care worker doesn’t respect his/her privacy."
  • " My home care worker doesn’t let me eat what I want."
  • "Nobody is listening to my opinions about my home care service."
  • "My home care hours are being reduced but I still need the same level of service."
  • "My allowance for personal support services isn’t enough to cover my needs."

Ottawa Legal Information Centre

Offers legal information services, such as general explanations regarding the law and other legal topics, and is not authorized to provide legal advice or legal assistance.

Record #: OCR1063 Last Full Update: 19 Sep 2019
Names
Alternate Name Centre d'information juridique d'Ottawa ; Community Legal Centre ; CV19 ; Legal Clinic ; Legal Information & Referral Services ; OCR ; OLIC
Former Name Ottawa Legal Information Centre (2018)
Location & Accessibility
Located In Community Ottawa
Address & Map
85 Albert St, Unit 1400
Ottawa, ON K1P 6A4
 
View Google Map
Intersection Elgin St and Albert St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Partially Accessible - entrance only * braille elevator
Parking Pay parking lots * parking meters
Description and Services
Description (Service) COVID-19 (May 7, 2020): Centre will no longer offer its services in person for the time being * legal information services remain available by telephone at 1-844-343-7462 during regular business hours * offering public legal education presentations remotely through Zoom to its community partners * contact for more information

Legal information and referral services offered on a confidential basis * all areas of law * 30 minute meeting with a lawyer, who can offer legal information * referral service to specialized resources in the province * help to determine the required legal forms * offers pamphlets, resources and information tools prepared by various legal organizations * commissioning of affidavits and notary public services

The Centre does not provide legal advice or legal assistance
Hours COVID-19 Mon 1 pm-4 pm * Tue, Wed, Thu 9 am-12 noon, 1 pm-4 pm * Fri 9 am-12 noon
Areas Served Ontario
Eligibility No restrictions
Application Drop in or call * with or without an appointment * to make an appointment, contact the reception by telephone and ask to add your name to the call back list (the call will be returned within seven business days) 
 
Commissioning of affidavits and notary public services: bring printed documents and two identification documents along with you
Languages English ; French ; Interpretive Services
Fees None
Service Categories Certificates/Forms Assistance ~ Legal Issues ; Crime Victim Accompaniment Services ; Legal Information Services ; Notary Public Services ; Public Access Computers/Tools ; Specialized Information and Referral ~ Legal Issues
Contact Information
Office Phone 613-842-7462
Toll Free Phone 1-844-343-7462
Fax 613-842-8389
Website legalinfocentre.ca/
Social Media Facebook Twitter
Other Details
Funding Federal - Department of Justice
Print Material Pamphlets * promotional leaflets * posters
Resources Website * print bilingual legal resources

Champlain Community Care Access Centre

Arrange for health-care professionals to provide a range of care & supportive services at home.

Record #: OCR0239 Last Full Update: 03 Dec 2019
Names
Alternate Name CASC ; CCAC ; Home and Community Care ; Home Care / Placement Coordination ; LHIN ; OCR
Former Name Champlain Community Care Access Centre ; Ottawa Community Care Access Centre (01 01 2007)
Notes
Public Comments Fraudulent Automated Calls to Patients: some home care patients have received fraudulent automated telephone calls informing them they would be discharged from home and community care services, but giving them the choice to purchase additional services. To report suspicious calls or e-mails, send an email to quality@lhins.on.ca or call 613-747-6784 or 1-866-902-5446. For more information, click here
Location & Accessibility
Located In Community Gloucester
Address & Map
4200 Labelle St, Suite 100
Ottawa, ON K1J 1J8
 
View Google Map
Intersection Cyrville Rd and Ogilvie Rd
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) Access to support at home or in the community 
 
In-school services: 
* health care services 
* placement into long-term care homes 
* information and referral 
 
In-home services: 
* nursing 
* personal support 
* physiotherapy 
* occupational therapy 
* speech language therapy 
* social work 
* nutritional counselling 
* medical supplies and equipment 
 
Specialized programs geared to specific health needs: 
* acquired brain injury 
* convalescent care 
* child and family services 
* school health support 
* mental health 
* palliative care 
* respite care
Hours Mon-Sun 8 am-8 pm
Areas Served Lanark County - North ; North Grenville ; Ottawa (City of) ; Prescott and Russell United Counties ; Renfrew County ; Stormont, Dundas and Glengarry United Counties ; A list of specific communities served can be found at http://www.champlainhealthline.ca/aboutourregion.aspx
Boundaries The boundaries for the Champlain Local Health Integration Network (LHIN) include Renfrew County, the City of Ottawa, Prescott and Russell, Stormont, Dundas and Glengarry, North Grenville and four parts of North Lanark (Beckwith, Carleton Place, Mississippi Mills, and Lanark Highlands)
Eligibility Individuals who are recovering from illness or injury, and for those who are living with chronic illness or disability * children with disabilities who are in school * must have an Ontario Health Card for home care services
Application Anyone can make a referral to a LHIN, the client, a family member, caregiver, friend, physician or other health care professional * call to make a referral, for more information or to request a referral form
Languages English ; French
Fees None - for placement services or in-home services
Service Categories Case/Care Management ~ Students with Disabilities ; Condition Specific Rehabilitation Services ; Palliative Care ; Specialized Information and Referral ~ Long Term Care Issues ; Specialized Information and Referral ~ Older Adult/Aging Issues
Waiting List Yes, for placement services and in-home services
Contact Information
Office Phone 310-2222
Toll Free Phone 1-800-538-0520
Website healthcareathome.ca/champlain/en
Other Details
Established 1997
Funding Provincial - Ministry of Health and Long-Term Care * Local Health Integration Network
Elections The Board of Directors is appointed by the Ontario Lieutenant Governor.
Print Material Pamphlets * agency service plan * annual report
Resources Website
Accreditation No

Long Term Care Action Line, Ministry of Health and Long Term Care (1-866-434-0144)

Handles concerns of residents of long-term care homes about their care and the services provided by their long-term care home, and concerns of home care and Champlain Local Integration Network clie

Law Society Referral Service

Provides the name of a lawyer or paralegal who best fits a person’s stated needs. The service is not designed to provide legal advice or second opinions.

Advocacy Centre for the Elderly (ACE)

Works as a resource to Ottawa’s community legal clinics to provide legal services to seniors.

Reach Canada

Educates and informs persons with disabilities, family members, lawyers and the general public about the rights and interests of persons with disabilities and ensures that quality legal and social

Record #: OCR1591 Last Full Update: 22 Jan 2020
Names
Alternate Name CV19 ; OCR
Location & Accessibility
Located In Community Ottawa
Address & Map
312 Parkdale Ave
Ottawa, ON K1Y 4X5
 
View Google Map
Intersection Parkdale Ave and Scott St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) COVID-19 (May 4, 2020): Reach's Legal Referral program is accepting calls from clients with disabilities in Ottawa and the Champlain region who require legal assistance * referrals made to legal resources will now be in the form of telephone or videoconference meetings * Reach’s Legal Referral team will be working remotely until further notice * response time may be impacted by these new working arrangements

Dedicated to educating and informing persons with disabilities, family members, lawyers and the general public about the rights and interests of persons with disabilities and ensuring that quality legal and social representation are provided

The Centre provides speakers to groups and educational programs * lawyer referral services for people with disabilities through a network of lawyers who volunteer
Hours COVID-19 Mon-Thu 9 am-2 pm
Areas Served Ottawa (City of)
Eligibility Persons with disabilities and family members, lawyers, mediators and the general public * anyone interested in the rights and interests of persons with disabilities
Application Call or visit the website to apply
Languages English ; French ; French lawyers are available
Fees None
Service Categories Disability Associations ; Disability Awareness Programs ; Disability Rights Groups ; Legal Assistance Referral Services ~ Disabilities Issues
Contact Information
Office Phone 613-236-6636
Toll Free Phone 1-888-669-4001
E-Mail reach@reach.ca
Website www.reach.ca
Social Media Facebook Twitter
Other Details
Established 1981
Funding Fundraising ; Donations - Charitable Registration Number: 107889297 RR0001
Elections The Board of Directors is elected.
Resources Website

ARCH Disability Law Centre

Community legal aid clinic for persons with disabilities including consumers of health, social or special education services.

Record #: MET0017 Last Full Update: 25 Oct 2019
Names
Alternate Name CV19 ; Disability Law Centre
Former Name Advocacy Resource Centre for the Handicapped (ARCH) (1996) ; ARCH: A Legal Resource Centre for Persons with Disabilities (2005)
Notes
Public Comments Collect calls accepted
Location & Accessibility
Located In Community Toronto Downtown Central
Address & Map
55 University Ave, 15th Fl
Toronto, ON M5J 2H7
 
View Google Map
Intersection University Ave and King St W
Physical Access Wheelchair accessible automatic main entrance ; Dedicated accessible washroom with all features ; Elevator with braille features
Description and Services
Description (Service) COVID19 -- office closed but staff working remotely * call or email, no access to TTY

Community legal clinic

Summary Advice and Referral -- confidential advice and information related to disability issues * telephone service * limited representation in test case litigation * representation for individuals in priority cases * collect calls accepted * public speaking * law reform initiatives * adaptive technology workstations for Internet access, Monday-Friday 10 am-4 pm * electronic newsletter * funded by Legal Aid Ontario
Hours COVID19 -- office closed but staff working remotely * call or email, no access to TTY

Mon-Fri 9 am-1 pm, 2 pm-5 pm; no intake on Thursdays
Areas Served Ontario
Boundaries Ontario
Eligibility People with disabilities * must meet financial and case eligibility guidelines
Application Call to speak with Intake Coordinator and Human Rights Worker
Languages English ; American Sign Language (ASL) - (interpreters by appointment) ; interpreters available in other languages by appointment
Fees None
Service Categories Community Legal Clinics ; Legal Counselling ~ People With Disabilities ; Legal Information Services ~ Disabilities Issues ; Legal Representation ~ People With Disabilities ; Legislative Advocacy ~ Disabilities Issues ; Protection and Advocacy for Individuals with Disabilities ; Public Internet Access Sites ~ People With Disabilities
Contact Information
Office Phone 416-482-8255
Toll Free Phone 1-866-482-2724
TTY Phone 416-482-1254 ; 1-866-482-2728
Fax 416-482-2981 ; 1-866-881-2723
E-Mail archintake@lao.on.ca
Website www.archdisabilitylaw.ca
Social Media Facebook Twitter
Primary Contact Intake Coordinator and Human Rights Worker
Primary Executive Robert Lattanzio, Executive Director
Other Details
Funding Regional / Municipal - Community Service Partnerships (CSP)