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Child Protection

Includes information on rights of children and parents when the Children's Aid Society becomes involved or when the children are "in care."

What the clients may say:
  • "A teacher reported my child’s bruises. Now the Children’s Aid Society has called me to investigate."
  • "The Children’s Aid Society took my children and I got a notice for a child protection hearing."

Office of the Children's Lawyer

The Office of the Children's Lawyer represents children under the age of 18 in court cases involving custody and access and child protection, as well as in civil, and estates and trusts cases.

Record #: MET0854 Last Full Update: 15 Aug 2019
Names
Alternate Name MAG ; Ontario. Office of the Children's Lawyer
Former Name Ontario. Ministry of the Attorney General. Official Guardian Branch (1995)
Location & Accessibility
Located In Community Toronto Downtown Central
Address & Map
393 University Ave, 14th Fl
Toronto, ON M5G 1E6
 
View Google Map
Intersection University Ave and Dundas St W
Physical Access Wheelchair accessible building including main entrance and barrier free washrooms * braille and lowered elevator buttons * designated parking in lot, close to entrance
Description and Services
Description (Service) Personal Rights -- legal representation of children under the Courts of Justice Act in custody/access matters under the Divorce Act and Children's Law Reform Act * legal representation of children and minor parents under the Child and Family Services Act, in child protection proceedings and Consent to Adoption matters * preparation of reports to the court under the Courts of Justice Act in custody/access applications

Property Rights -- represents the child's interest in estate or trust matters * provides civil legal representation for the child when there is no one willing and able to do so
Hours Mon-Fri 8:45 am-5 pm
Areas Served Ontario
Eligibility Children under 18 years in need of protective legal services in relation to personal and property rights * must be in court system already
Application Court referrals only
Languages English ; French
Service Categories Domestic/Family Violence Legal Services ~ Youth ; Guardians ad Litem ; Legal Representation ~ Youth
Contact Information
Office Phone 416-314-8000
Fax 416-314-8050
Website www.attorneygeneral.jus.gov.on.ca/english/family/ocl/
Primary Executive Marian Jacko, Children's Lawyer for Ontario

Child and Family Services Review Board

The Child and Family Services Review Board (CFSRB) conducts reviews and hearings on a number of matters that affect children, youth and families in Ontario.  The CFSRB is one of the eight trib

Record #: MET0024 Last Full Update: 03 Oct 2018
Names
Alternate Name CAS Complaints ; CFSRB ; Child & Family Service Tribunal ; Childrens Aid Society Complaints ; Children's Aid Society Complaints ; Complaints Against a Children's Aid Society ; Emergency Secure Treatment Application Review ; Refusal to Adopt Review ; Removal of Crown Ward Appeal ; Review of a Residential Placement ; School Board Explusion Appeal ; Social Justice Tribunals Ontario
Location & Accessibility
Located In Community Toronto Downtown Central
Address & Map
655 Bay St, 14th Fl
Toronto, ON M7A 2A3
 
View Google Map
Intersection Bay St and Dundas St W
Physical Access Wheelchair accessible automatic main entrance ; Elevator with braille and voice/tone features - lowered buttons ; Barrier-free washroom including door and stall
Description and Services
Description (Service) Adjudicative tribunal conducts reviews and hearings on matters affecting children, youth and families in Ontario * hears applications regarding child residential placement recommendations, emergency secure treatment, crown ward removal, complaints against children's aid societies, and refusal of adoption placement under the Child and Family Services Act * reviews international adoption refusal under the Intercountry Adoption Act * hears appeals regarding school board expulsion under the Education Act * under auspices of Social Justice Tribunals Ontario
Hours Mon-Fri 9 am-5 pm
Areas Served Ontario
Boundaries Ontario
Eligibility Children and youth birth-17 years * parents or guardians, including foster and adoptive parents, and prospective adoptive parents
Application Call, email, or visit website for information * applications available online to download -- submit completed application in person, or by fax, email, mail or courier
Languages English ; French ; Interpreters/translators available for other languages at hearings by prior arrangement
Service Categories Provincial Administrative Tribunals ~ Adoption/Foster Care Issues
Contact Information
Office Phone 416-327-0111
Toll Free Phone 1-888-777-3616
TTY Phone Bell Relay Service 1-800-855-0511
Fax 416-327-0558
E-Mail cfsrb@ontario.ca
Website www.sjto.ca/cfsrb
Primary Executive Jennifer Scott, Associate Chair

Ottawa Legal Information Centre

Offers legal information services, such as general explanations regarding the law and other legal topics, and is not authorized to provide legal advice or legal assistance.

Record #: OCR1063 Last Full Update: 19 Sep 2019
Names
Alternate Name Centre d'information juridique d'Ottawa ; Community Legal Centre ; CV19 ; Legal Clinic ; Legal Information & Referral Services ; OCR ; OLIC
Former Name Ottawa Legal Information Centre (2018)
Location & Accessibility
Located In Community Ottawa
Address & Map
85 Albert St, Unit 1400
Ottawa, ON K1P 6A4
 
View Google Map
Intersection Elgin St and Albert St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Partially Accessible - entrance only * braille elevator
Parking Pay parking lots * parking meters
Description and Services
Description (Service) COVID-19 (May 7, 2020): Centre will no longer offer its services in person for the time being * legal information services remain available by telephone at 1-844-343-7462 during regular business hours * offering public legal education presentations remotely through Zoom to its community partners * contact for more information

Legal information and referral services offered on a confidential basis * all areas of law * 30 minute meeting with a lawyer, who can offer legal information * referral service to specialized resources in the province * help to determine the required legal forms * offers pamphlets, resources and information tools prepared by various legal organizations * commissioning of affidavits and notary public services

The Centre does not provide legal advice or legal assistance
Hours COVID-19 Mon 1 pm-4 pm * Tue, Wed, Thu 9 am-12 noon, 1 pm-4 pm * Fri 9 am-12 noon
Areas Served Ontario
Eligibility No restrictions
Application Drop in or call * with or without an appointment * to make an appointment, contact the reception by telephone and ask to add your name to the call back list (the call will be returned within seven business days) 
 
Commissioning of affidavits and notary public services: bring printed documents and two identification documents along with you
Languages English ; French ; Interpretive Services
Fees None
Service Categories Certificates/Forms Assistance ~ Legal Issues ; Crime Victim Accompaniment Services ; Legal Information Services ; Notary Public Services ; Public Access Computers/Tools ; Specialized Information and Referral ~ Legal Issues
Contact Information
Office Phone 613-842-7462
Toll Free Phone 1-844-343-7462
Fax 613-842-8389
Website legalinfocentre.ca/
Social Media Facebook Twitter
Other Details
Funding Federal - Department of Justice
Print Material Pamphlets * promotional leaflets * posters
Resources Website * print bilingual legal resources

JusticeNet

Connects low to middle income individuals with legal professionals – lawyers, mediators and paralegals- who have agreed to work at a reduced rate.

Record #: OCR2976 Last Full Update: 04 Dec 2019
Names
Alternate Name OCR
Location & Accessibility
Located In Community Thornhill
Address & Map
8185 Yonge St, Suite 213
Thornhill, ON L3T 2C6
 
View Google Map
Intersection Yonge St and Royal Orchard Blvd
Physical Access Not Applicable - No direct access for clients
Description and Services
Description (Service) Non-profit organization * links individuals seeking legal advice that are unable to obtain legal advice due to high cost or due to their ineligibility to obtain Legal Aid, with legal professionals that have agreed to work for reduced hourly fees * referrals to lawyers, paralegals and mediators * see website for a detailed description of the fee structure
Hours Mon-Fri 10 am-4 pm
Areas Served Ontario
Eligibility Ages: 18 year(s) and up 
 
Individuals residing in or seeking advice about an issue within Ontario, with an annual net family income below $60,000, and not eligible for Legal Aid
Application Visit website for online directory of lawyers, mediators, and paralegals * income eligibility assessment required prior to receiving legal services at reduced rates
Languages English ; French ; Interpretive Services
Fees Service - sliding scale depending on net family income and number of dependents, see website for details
Service Categories Legal Assistance Referral Services ; Paralegal Counselling
Contact Information
Fax 416-479-0829
E-Mail info@justicenet.ca
Website www.justicenet.ca
Primary Contact Heidi Mottahedin, Executive Director; Phone: 416-995-9010; Email: heidi@justicenet.ca
Other Details
Funding Fees
Resources Website

African Canadian Legal Clinic

Specialty test case litigation clinic focusing on systemic racial discrimination, public education, and individual, community & government consultation.

Ministry of Children and Youth Services

Mandate to make it easier for families to access the services they need at all stages of a child's development.

Law Society Referral Service

Provides the name of a lawyer or paralegal who best fits a person’s stated needs. The service is not designed to provide legal advice or second opinions.

Children's Aid Society of Ottawa (CAS)

Under the Child and Family Services Act, CAS has a legal obligation to follow up any report that a child may need protection and must intervene in any situation where a child under 16 is threatened

Record #: OCR0994 Last Full Update: 28 Jun 2019
Names
Alternate Name CAS ; CAS of Ottawa ; CASO ; Childrens Aid Society of Ottawa ; HT1 ; OCR
Location & Accessibility
Located In Community Gloucester
Address & Map
1602 Telesat Court
Ottawa, ON K1B 1B1
 
View Google Map
Intersection Blair Rd and Meadowbrook Rd
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) Supports families caring for children * investigates allegations of child abuse or neglect * protects children and, when necessary, ensures alternate care for children who may be neglected or abused and/or have special needs * advocates on behalf of children and their families
Hours Mon-Fri 8:30 am-4:30 pm * protection services Mon-Sun 24 hours
Areas Served Ottawa (City of)
Eligibility Children, youth and families in distress
Application Email inquiries may take 2-5 business days to be treated * protection concerns or questions should be expressed by telephone
Languages English ; French - Designated Agency under the French Language Services Act
Fees None
Service Categories Children's Protective Services
Contact Information
Office Phone General inquiries and protection services 24 hours 613-747-7800 * volunteer opportunities 613-747-7800 ext 2805 * Children's Aid Foundation of Ottawa 613-745-1893
TTY Phone 613-747-7730
Fax 613-747-4456
E-Mail yourcasquestion@casott.on.ca
Website www.casott.on.ca
Social Media Twitter YouTube
Other Details
Established 1893
Funding City / Town ; Provincial - Ministry of Children and Youth Services ; Donations - Charitable Registration Number: 106914104 RR0001
Elections The Board of Directors is elected and appointed.
Resources Website
Accreditation No

Legal Aid Ontario Client Service Centre

Provides legal aid services to eligible persons. Eligibility is based on financial, and legal factors.

Record #: MET0601 Last Full Update: 13 Dec 2018
Names
Alternate Name CV19 ; LAO ; Ontario Legal Aid
Location & Accessibility
Located In Community Toronto Downtown Central
Address & Map
Atrium on Bay
40 Dundas St W, Suite 200
Toronto, ON M5G 2H1
 
View Google Map
Intersection Bay St and Dundas St W
Physical Access Wheelchair accessible automatic main entrance - all street entrances except 40 Dundas St ; Easy access to elevator ; Elevator with braille and voice/tone features ; Wheelchair accessible washroom, assistance needed with door ; Designated parking in underground lot - automatic entrance ; Lowered service counter
Description and Services
Description (Service) COVID-19 -- provincial and legal aid offices closed to the public * continue to provide help over the phone * check service updates on www.legalaid.on.ca/news/covid-19-update-on-our-client-services

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Free legal information, advice and other services

Legal Aid Certificates -- reimburses participating lawyers for services rendered on behalf of client * client may have to agree to repay all or part of legal fees * financial assessment required * only granted for serious legal matters such as criminal, family or immigration and refugee law

Duty Counsel -- provides legal representation for low-income people appearing in court without a lawyer * advice and information * criminal, family and tenant cases * mental health duty counsel for persons living in psychiatric facilities

Community Legal Clinics -- nonprofit independent and specialty legal centres funded by Legal Aid Ontario -- see separate entries * legal assistance in areas such as housing law, social assistance and other income support programs * client may be asked to contribute towards disbursements

Family Law Service Centres (FLSC) -- range of legal resources and support for family matters -- see separate entries * located in Toronto Central, Toronto North, Newmarket, Brampton, Chatham and Sarnia * Family Law Information Centres (FLICs) -- advice lawyer * located at certain courts

Refugee Law Office -- legal assistance to refugee claimants and immigrants eligible for legal aid * see separate entry

LawFacts, www.lawfacts.ca -- online legal information
Hours Mon-Fri 8 am-5 pm
Areas Served Ontario
Eligibility Persons with low incomes * see below for specific services available to those accepted for legal certificate
Application Call for information and certificate application -- including summary legal advice for eligible clients
Languages English ; simultaneous interpretation available for 200 languages, including 18 Aboriginal languages and dialects
Service Categories Benefits Screening ~ Legal Issues ; Comprehensive Family Law Services ; Duty Counsel ; General Legal Aid ; Internet Information Resources ~ Legal Issues
Contact Information
Office Phone 416-979-1446
Toll Free Phone Ontario-wide 1-800-668-8258 * free from any pay phone, collect calls accepted
TTY Phone 416-598-8867 * toll-free 1-866-641-8867
Fax 416-979-8669
E-Mail info@lao.on.ca
Website www.legalaid.on.ca
Social Media Facebook Twitter YouTube

Office of the Provincial Advocate for Children & Youth

The advocates receive and respond to concerns from children, youth and families who are seeking or receiving services under the Child and Family Services Act and the Education Act (Provincial and D

Record #: MET5378 Last Full Update: 26 Jun 2020
Names
Alternate Name Advocate's Office ; CV19 ; Office of the Provincial Advocate for Children and Youth ; Ontario Child and Youth Unit ; Ontario Youth Advocate
Former Name Ontario Child Advocate (2019) ; Ontario. Ministry of Children and Youth Services. Office of Child and Family Service Advocacy (2007)
Location & Accessibility
Located In Community Toronto Downtown Central
Address & Map
401 Bay St, Suite 2200
Toronto, ON M5H 2Y4
 
View Google Map
Intersection Bay St and Queen St W
Physical Access Wheelchair accessible automatic main entrance * easy access to elevator
Description and Services
Description (Service) COVID-19 -- office and phone lines are currently closed; complaints may be made using online complaint form on website, or via email to info@ombudsman.on.ca

Children and Youth Unit will respond to calls from children and youth in care

Protects the rights and interests of children and youth * mediates complaints * identifies systemic problems affecting youth * advises ministries of gaps in service delivery * investigates individual and systemic complaints concerning a child or group of children receiving services from a Children’s Aid Society (CAS) or residential licensee where a CAS is the placing agency, and makes service improvement recommendations * reports directly to the Ontario Legislature
Hours COVID-19 -- Office and phone lines currently closed; complaints may be sent using online complaint form or by email to info@ombudsman.on.ca

Regular hours Mon-Fri 9 am-4:30 pm
Areas Served Ontario
Boundaries Ontario
Eligibility Children, youth and families receiving or seeking services under the Child, Youth and Family Services Act and the Education Act (Provincial and Demonstration Schools)
Application Self referral
Languages English ; French ; American Sign Language (ASL) ; Interpretive Services - interpretation and translation available upon request ; Primary language of service is English, with assistance provided in other languages noted
Fees None
Service Categories Children's Rights Groups ; Individual Advocacy ~ Youth ~ Government Services Issues ; Issue Advocacy ~ Youth Issues
Contact Information
Office Phone 416-325-5669
Toll Free Phone Ontario wide 1-800-263-2841
TTY Phone 416-325-2648
Fax 416-325-5681
E-Mail cy-ej@ombudsman.on.ca
Website www.ombudsman.on.ca/what-we-do/topics/children-youth