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Rights when dealing with police

Includes information about police powers, stops and searches, questioning of suspects, and complaints against police.

What the clients may say:
  • "I was arrested and was not given an interpreter, so I didn’t understand why I was being held."

Ontario Civilian Police Commission

The Ontario Civilian Police Commission (OCPC) is an independent oversight agency tasked with ensuring that adequate and effective policing services are provided in a fair and accountable manner und

Record #: MET2757 Last Full Update: 05 Jun 2018
Names
Alternate Name Civilian Commission on Police Services ; Commission on Police Services ; Ministry of the Attorney General ; OCPC ; Safety Licencing Appeals and Standards Tribunals Ontario ; SLASTO
Former Name Board of Inquiry (Police Services Act) (1998) ; Ontario Civilian Commission on Police Services (2009)
Location & Accessibility
Located In Community Toronto Downtown Central
Address & Map
20 Dundas St W, Suite 530
Toronto, ON M5G 2C2
 
View Google Map
Intersection Bay St and Dundas St W
Mailing Address Box 150 
77 Wellesley St W 
Toronto, ON M7A 1N3
Physical Access Wheelchair accessible automatic main entrance ; Easy access to elevator ; Elevator with braille and voice/tone features ; Wheelchair accessible washroom, assistance needed with door ; Designated parking in underground lot and automatic entrance
Description and Services
Description (Service) Independent quasi-judicial civilian tribunal * functions separately from police * conducts hearings regarding appeals of police disciplinary penalties * conducts investigations and inquiries into the conduct of chiefs of police, police officers and members of police services boards * cases heard by 1-3 member panel * agency of Ontario Ministry of the Attorney General under Safety, Licencing Appeals and Standards Tribunals Ontario
Hours Mon-Fri 8:30 am-5 pm
Areas Served Ontario
Boundaries Ontario
Application Call, email or mail
Languages English ; French
Service Categories Law Enforcement Complaints
Contact Information
Office Phone 416-314-3004
Toll Free Phone 1-888-515-5005
Fax Administration 416-314-0198, 1-888-311-7555
E-Mail SLASTOinfo@ontario.ca
Website www.slasto.gov.on.ca/en/ocpc/pages/default.aspx
Primary Contact Celia Lieu, Manager of Operations, Registrar

Ottawa Legal Information Centre

Offers legal information services, such as general explanations regarding the law and other legal topics, and is not authorized to provide legal advice or legal assistance.

Record #: OCR1063 Last Full Update: 23 May 2018
Names
Alternate Name Centre d'information juridique d'Ottawa ; Community Legal Centre ; Legal Clinic ; Legal Information & Referral Services ; OLIC
Former Name Ottawa Legal Information Centre (2018)
Location & Accessibility
Located In Community Ottawa
Address & Map
85 Albert St, Unit 1400
Ottawa, ON K1P 6A4
 
View Google Map
Intersection Elgin St and Albert St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Partially Accessible - entrance only * braille elevator
Parking Pay parking lots * parking meters
Description and Services
Description (Service) Legal information and referral services offered on a confidential basis * all areas of law * 30 minute meeting with a lawyer, who can offer legal information * referral service to specialized resources in the province * help to determine the required legal forms * offers pamphlets, resources and information tools prepared by various legal organizations * commissioning of affidavits and notary public services * offers access to a computer  
 
The Centre does not provide legal advice or legal assistance
Hours Mon 1 pm-4 pm * Tue-Thu 9 am-12 noon, 1 pm-4 pm * Wed 5 pm-7 pm, by appointment only * Fri 9 am-12 noon
Areas Served Ontario
Eligibility No restrictions
Application Drop in or call * with or without an appointment * to make an appointment, contact the reception by telephone and ask to add your name to the call back list (the call will be returned within seven business days) 
 
Commissioning of affidavits and notary public services: bring printed documents and two identification documents along with you
Languages English ; French ; Interpretive Services
Fees None
Service Categories Certificates/Forms Assistance ~ Legal Issues ; Crime Victim Accompaniment Services ; Legal Information Services ; Notary Public Services ; Public Access Computers/Tools ; Specialized Information and Referral ~ Legal Issues
Contact Information
Office Phone 613-842-7462
Toll Free Phone 1-844-343-7462
Fax 613-842-8389
Website legalinfocentre.ca/
Social Media Facebook Twitter
Primary Contact Mrs Jocelyne Grzela, Administration and Reception, Association of French Speaking Jurists of Ontario; Phone: 613-842-7462 ext 221; Email: jgrzela@ajefo.ca
Primary Executive Miss Alexandra Waite, Assistant Executive Director, Association of French Speaking Jurists of Ontario; Phone: 613-842-7462 ext 227; Email: awaite@ajefo.ca
Other Details
Funding Federal - Department of Justice
Print Material Pamphlets * promotional leaflets * posters
Resources Website * access to a computer and Internet * print bilingual legal resources

Ticket Defence Program

The TDP program is a pop-up legal clinic run by volunteer lawyers, paralegals, and law students.  The TDP offers free legal advice and/or legal representation to homeless or street-involved in

JusticeNet

Connects low to middle income individuals with legal professionals – lawyers, mediators and paralegals- who have agreed to work at a reduced rate.

Record #: OCR2976 Last Full Update: 02 Aug 2018
Location & Accessibility
Located In Community Thornhill
Address & Map
8185 Yonge St, Suite 213
Thornhill, ON L3T 2C6
 
View Google Map
Intersection Yonge St and Royal Orchard Blvd
Physical Access Not Applicable - No direct access for clients
Description and Services
Description (Service) Non-profit organization * links individuals seeking legal advice that are unable to obtain legal advice due to high cost or due to their ineligibility to obtain Legal Aid, with legal professionals that have agreed to work for reduced hourly fees * referrals to lawyers, paralegals and mediators * see website for a detailed description of the fee structure
Hours Mon-Fri 10 am-3 pm
Areas Served Ontario
Eligibility Ages: 18 year(s) and up 
 
Individuals residing in or seeking advice about an issue within Ontario, with an annual net family income below $60,000, and not eligible for Legal Aid
Application Visit website for online directory of lawyers, mediators, and paralegals * income eligibility assessment required prior to receiving legal services at reduced rates
Languages English ; French ; Interpretive Services
Fees Service - sliding scale depending on net family income and number of dependents, see website for details
Service Categories Legal Assistance Referral Services ; Paralegal Counselling
Contact Information
Fax 416-479-0829
E-Mail info@justicenet.ca
Website www.justicenet.ca
Other Details
Funding Fees
Resources Website

African Canadian Legal Clinic

Specialty test case litigation clinic focusing on systemic racial discrimination, public education, and individual, community & government consultation.

Record #: OCR3068 Last Full Update: 13 Jun 2017
Names
Alternate Name ACLC ; ACYJP ; African Canadian Youth Justice Program ; African Legal Clinic ; Youth Justice Program
Notes
Public Comments No direct legal services to individuals except in relation to test cases
Location & Accessibility
Located In Community Toronto Downtown
Address & Map
250 Dundas St W, Suite 402
Toronto, ON M5T 2Z5
 
View Google Map
Intersection University Ave and Dundas St W
Physical Access Fully Accessible
Description and Services
Description (Service) Test case litigation clinic focusing on systemic racial discrimination * public education * individual, community and government consultation * no direct legal services to individuals except in relation to test cases * funded by Legal Aid Ontario

African Canadian Youth Justice Program and the African Canadian Justice Program -- African Canadians involved in the criminal justice system, * racially and culturally appropriate services and referrals * court liaison * personal support * reintegration services * Youth Justice Court Workers at 4 courts: Toronto (Jarvis St), Scarborough (Eglinton Ave E), North York (Finch Ave W), Brampton (Hurontario St) * social workers in some Toronto Community Housing locations
Hours Mon-Fri 9 am-5 pm * switchboard closed Tue, Thu 12 noon-5 pm
Areas Served Ontario
Eligibility Ages: 12 year(s) and up 
 
African Canadian Youth Justice Program: youth 12-17 * African Canadian Justice Program: adults
Application By appointment only
Languages English ; Somali
Fees None
Service Categories Legal Information Services ~ African Community ; Legal Representation ~ African Community ~ Human Rights Issues
Contact Information
Office Phone 416-214-4747
Toll Free Phone 1-888-377-0033
Fax 416-214-4748
Website www.aclc.net
Primary Executive Margaret Parsons, Executive Director
Other Details
Funding Provincial - Legal Aid Ontario
Resources Website

Office of the Independent Police Review Director

Oversees the investigation of public complaints against Ontario’s police.

Record #: OCR2544 Last Full Update: 25 Sep 2017
Names
Alternate Name OIPRD
Location & Accessibility
Located In Community Toronto Downtown
Address & Map
655 Bay St, 10th Flr
Toronto, ON M7A 2T4
 
View Google Map
Intersection Bay St and Gerrard St
Physical Access Fully Accessible
Parking Parking meters
Description and Services
Description (Service) Independent oversight agency * receives, manages and oversees all public complaints about the conduct of a police officer or the policies and services of a police department in Ontario * complaints can be about regional and municipal police services or the Ontario Provincial Police (OPP) only * conducts systemic reviews of police services and audits of complaint services * outreach and education with police and the public about the public complaints system * brochures available in French, Chinese, Filipino, Hindi, Punjabi, Russian, Tamil, Ukrainian, Urdu
Hours Mon-Fri 8:30 am-5 pm
Areas Served Ontario
Eligibility Members of the public with a complaint about a police officer or police service in Ontario
Application Complaint form available on website * complaints can be made in person, filed online, by mail, fax, email or at a local police service
Languages English ; French
Fees None
Service Categories Law Enforcement Complaints
Contact Information
Office Phone 416-246-7071
Toll Free Phone 1-877-411-4773
TTY Phone 1-877-414-4773
Fax 416-327-8332 ; toll free 1-877-415-4773
E-Mail oiprd@ontario.ca
Website www.oiprd.on.ca
Primary Executive Gerry McNeilly, Director
Other Details
Established 2009
Funding Provincial
Resources Website
Accreditation No

Law Society Referral Service

Provides the name of a lawyer or paralegal who best fits a person’s stated needs. The service is not designed to provide legal advice or second opinions.

University of Ottawa Community Legal Clinic

  • Provides legal advice & representation to low-income persons regarding tenant's rights, criminal charges, small claims court matters, custody and access issues, child support, and peace bo
Record #: OCR1041 Last Full Update: 01 Nov 2018
Names
Alternate Name SLASS (Student Legal Aid) ; Student Legal Aid Services Society
Location & Accessibility
Located In Community Ottawa
Address & Map
17 Copernicus St
Ottawa, ON K1N 6N5
 
View Google Map
Intersection King Edward Ave and Laurier Ave E
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Pay parking lots * parking meters * daily parking passes * free occasional parking on the street
Description and Services
Description (Service) Student Legal Aid Services Society clinic * staffed by students and supervised by lawyers * provides legal services to low-income members of the community. 
 
Provides legal advice and representation on: Family law (including custody, access, support, restraining orders) * Tenant law (including repairs, rent deposits, Small Claims Court, evictions) * Criminal charges (including drug offences, theft, assault, mischief, some provincial offences) * Serious matters under the Highway Traffic Act and Compulsory Automobile Insurance Act  
 
Assists victims of crime with applications to the Criminal Injuries Compensation Board 
 
Conducts legal education presentations, participates in a variety of outreach activities for students and many community organizations.
Hours Administration Mon-Fri 9 am-5 pm * drop-in hours (Cancelled until Feb 28 2019, usually Mon, Wed 7 pm-9 pm) * Thu 2 pm-4 pm * closed for exams and training, please call for details
Areas Served Ottawa
Eligibility Recipients of social assistance, low-income citizens and full-time undergraduate students of University of Ottawa and Carleton University whose problems fall within the areas of the clinic's jurisdiction and Legal Aid Ontario.
Application Apply in person
Languages English ; French ; Interpretive Services
Fees None
Service Categories Community Legal Clinics ; Domestic/Family Violence Legal Services ; Legal Counselling ; Legal Counselling ~ Abused Women ; Legal Counselling ~ AIDS/HIV ; Legal Counselling ~ College/University Students ; Legal Counselling ~ Indigenous Communities ; Legal Counselling ~ Sexually Abused Adults ; Legal Counselling ~ Women ; Legal Information Services ; Tenant Rights Information/Counselling
Contact Information
Office Phone 613-562-5600
Fax 613-562-5602
Website commonlaw.uottawa.ca/community-legal-clinic/
Primary Executive Louise Toone, Director; Email: louise.toone@uottawa.ca
Other Details
Established 1848
Funding Provincial - Ministry of Training, Colleges and Universities * Legal Aid Ontario ; Donations - Charitable Registration Number: 119278877 RR0001 ; Fees ; University of Ottawa
Elections The Board of Governors is appointed.
Print Material Written material on legal issues * landlord-tenant rights * consumer protection * small claims * lecture series
Resources Website
Accreditation Yes, by the Ministry of Advanced Education and Skills Development

Legal Aid Ontario Client Service Centre

Provides legal aid services to eligible persons. Eligibility is based on financial, and legal factors.

Record #: MET0601 Last Full Update: 13 Dec 2018
Names
Alternate Name LAO ; Ontario Legal Aid
Location & Accessibility
Located In Community Toronto Downtown Central
Address & Map
Atrium on Bay
40 Dundas St W, Suite 200
Toronto, ON M5G 2H1
 
View Google Map
Intersection Bay St and Dundas St W
Physical Access Wheelchair accessible automatic main entrance - all street entrances except 40 Dundas St ; Easy access to elevator ; Elevator with braille and voice/tone features ; Wheelchair accessible washroom, assistance needed with door ; Designated parking in underground lot - automatic entrance ; Lowered service counter
Description and Services
Description (Service) Free legal information, advice and other services

Legal Aid Certificates -- reimburses participating lawyers for services rendered on behalf of client * client may have to agree to repay all or part of legal fees * financial assessment required * only granted for serious legal matters such as criminal, family or immigration and refugee law

Duty Counsel -- provides legal representation for low-income people appearing in court without a lawyer * advice and information * criminal, family and tenant cases * mental health duty counsel for persons living in psychiatric facilities

Community Legal Clinics -- nonprofit independent and specialty legal centres funded by Legal Aid Ontario -- see separate entries * legal assistance in areas such as housing law, social assistance and other income support programs * client may be asked to contribute towards disbursements

Family Law Service Centres (FLSC) -- range of legal resources and support for family matters -- see separate entries * located in Toronto Central, Toronto North, Newmarket, Brampton, Chatham and Sarnia * Family Law Information Centres (FLICs) -- advice lawyer * located at certain courts

Refugee Law Office -- legal assistance to refugee claimants and immigrants eligible for legal aid * see separate entry

LawFacts, www.lawfacts.ca -- online legal information
Hours Mon-Fri 8 am-5 pm
Areas Served Ontario
Eligibility Persons with low incomes * see below for specific services available to those accepted for legal certificate
Application Call for information and certificate application -- including summary legal advice for eligible clients
Languages English ; simultaneous interpretation available for 200 languages, including 18 Aboriginal languages and dialects
Service Categories Benefits Screening ~ Legal Issues ; Comprehensive Family Law Services ; Duty Counsel ; General Legal Aid ; Internet Information Resources ~ Legal Issues
Contact Information
Office Phone 416-979-1446
Toll Free Phone Ontario-wide 1-800-668-8258 * free from any pay phone, collect calls accepted
TTY Phone 416-598-8867 * toll-free 1-866-641-8867
Fax 416-979-8669
E-Mail info@lao.on.ca
Website www.legalaid.on.ca
Social Media Facebook Twitter YouTube

Reach Canada

Educates and informs persons with disabilities, family members, lawyers and the general public about the rights and interests of persons with disabilities and ensures that quality legal and social

Record #: OCR1591 Last Full Update: 13 Dec 2018
Location & Accessibility
Located In Community Ottawa
Address & Map
554 King Edward Bay
Ottawa, ON K1N 6N5
 
View Google Map
Intersection King Edward Ave and Laurier Ave E
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Parking meters * pay parking lot
Description and Services
Description (Service) Dedicated to educating and informing persons with disabilities, family members, lawyers and the general public about the rights and interests of persons with disabilities and ensuring that quality legal and social representation are provided. 
 
The Centre provides speakers to groups and educational programs * lawyer referral services for people with disabilities through a network of lawyers who volunteer.
Hours Mon-Thu 9 am-4:30 pm, Fri 9 am-3 pm
Areas Served Ottawa (City of)
Eligibility Persons with disabilities and family members, lawyers, mediators and the general public * anyone interested in the rights and interests of persons with disabilities
Application Call or visit the website to apply
Languages English ; French ; French lawyers are available
Fees None
Service Categories Disability Associations ; Disability Awareness Programs ; Disability Rights Groups ; Legal Assistance Referral Services ~ Disabilities Issues
Contact Information
Office Phone 613-236-6636
Toll Free Phone 1-888-669-4001
E-Mail reach@reach.ca
Website www.reach.ca
Social Media Facebook Twitter
Other Details
Established 1981
Funding Fundraising ; Donations - Charitable Registration Number: 107889297 RR0001
Elections The Board of Directors is elected.
Resources Website