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Rights of victims

Includes rights of victims of a crime.

What the clients may say:
  • "I’m the victim of a violent crime and I need help understanding the court process."
  • "I’m the victim of a violent crime and I need help paying for a new door lock."
  • "I don’t want my offenders to contact my family or me once they get out of prison."
  • "I’m the victim of a violent crime and I want to know if I’m entitled to compensation."
  • "I want to tell the court how a violent crime has affected my family and me."

Ontario Civilian Police Commission

The Ontario Civilian Police Commission (OCPC) is an independent oversight agency tasked with ensuring that adequate and effective policing services are provided in a fair and accountable manner und

Record #: MET2757 Last Full Update: 05 Jun 2018
Names
Alternate Name Civilian Commission on Police Services ; Commission on Police Services ; Ministry of the Attorney General ; OCPC ; Safety Licencing Appeals and Standards Tribunals Ontario ; SLASTO
Former Name Board of Inquiry (Police Services Act) (1998) ; Ontario Civilian Commission on Police Services (2009)
Location & Accessibility
Located In Community Toronto Downtown Central
Address & Map
20 Dundas St W, Suite 530
Toronto, ON M5G 2C2
 
View Google Map
Intersection Bay St and Dundas St W
Mailing Address Box 150 
77 Wellesley St W 
Toronto, ON M7A 1N3
Physical Access Wheelchair accessible automatic main entrance ; Easy access to elevator ; Elevator with braille and voice/tone features ; Wheelchair accessible washroom, assistance needed with door ; Designated parking in underground lot and automatic entrance
Description and Services
Description (Service) Independent quasi-judicial civilian tribunal * functions separately from police * conducts hearings regarding appeals of police disciplinary penalties * conducts investigations and inquiries into the conduct of chiefs of police, police officers and members of police services boards * cases heard by 1-3 member panel * agency of Ontario Ministry of the Attorney General under Safety, Licencing Appeals and Standards Tribunals Ontario
Hours Mon-Fri 8:30 am-5 pm
Areas Served Ontario
Boundaries Ontario
Application Call, email or mail
Languages English ; French
Service Categories Provincial Administrative Tribunals ~ Law Enforcement Issues
Contact Information
Office Phone 416-314-3004
Toll Free Phone 1-888-515-5005
Fax Administration 416-314-0198, 1-888-311-7555
E-Mail SLASTOinfo@ontario.ca
Website www.slasto.gov.on.ca/en/ocpc/pages/default.aspx
Primary Contact Celia Lieu, Manager of Operations, Registrar

Criminal Injuries Compensation Board

Administers Compensation for Victims of Crime Act.  Payments may be awarded for pain and suffering, lost pay due to inability to work, loss of support for dependants as a result of the victim'

Record #: MET0325 Last Full Update: 18 Dec 2018
Names
Alternate Name CICB ; Ontario. Ministry of the Attorney General. Criminal Injuries Compensation Board
Location & Accessibility
Located In Community Toronto Downtown Central
Address & Map
655 Bay St, 14th Fl
Toronto, ON M7A 1E5
 
View Google Map
Intersection Bay St and Dundas St W
Physical Access Wheelchair accessible automatic main entrance ; Easy access to elevator ; Elevator with braille and voice/tone features ; Barrier-free washroom including door and stall
Description and Services
Description (Service) Administers Compensation for Victims of Crime Act * payments may be awarded for pain and suffering, lost pay due to inability to work, loss of support for dependants as a result of the victim's death, support of a child born as a result of rape, medical expenses, funeral expenses, other related costs * part of Ontario Ministry of the Attorney General

For applications not yet decided by the Board, maximum single payment amount has been increased to $30,000 from $25,000 and pain and suffering award has been capped at $5,000
Hours Mon-Fri 8:30 am-5 pm
Areas Served Ontario
Boundaries Ontario
Eligibility Victims of crimes of violence occurring in Ontario that result in personal injury or death * crime must be an offence under the Canadian Criminal Code * any offence involving a motor vehicle is excluded, unless the vehicle was used as a weapon of assault
Application Apply within two years of crime, whether or not assailant has been apprehended or convicted * two year limitation does not apply for domestic or sexual violence crimes * extension possible in some circumstances * call, write or visit website for application form

Criminal Injuries Compensation Board will continue to process applications and hear cases until a cut-off date for new applications comes into effect, date to be determined
Languages English ; French ; interpreters or translators for other languages available for scheduled hearings, including American Sign Language interpreters * telephone interpretation in other languages
Service Categories Crime Victim Compensation
Contact Information
Office Phone 416-326-2900
Toll Free Phone 1-800-372-7463
TTY Phone Bell Relay Service 1-800-855-0511
Fax 416-326-2883; 1-844-249-1619
Website www.sjto.ca/cicb

Fetal Alcohol Resource Program

The Fetal Alcohol Resource Program aims to support the large numbers of people affected by this permanent brain injury.

Record #: OCR3815 Last Full Update: 30 Nov 2018
Names
Alternate Name Citizen Advocacy of Ottawa ; CitizenAdvocacy ; Citizens Advocacy ; FARP ; FASD ; Fetal Alcohol Spectrum Disorder
Location & Accessibility
Located In Community Ottawa
Address & Map
312 Parkdale Ave
Ottawa, ON K1Y 4X5
 
View Google Map
Intersection Parkdale Ave and Scott St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free visitor parking in lot * free occasional parking on the street
Description and Services
Description (Service) Support for individuals affected by Fetal Alcohol Spectrum Disorder (FASD) and their families * service/community navigation * education and community leadership development * training workshops * professional consultation * one-to-one support, counselling
Hours Mon-Fri 9 am-5 pm
Areas Served Ottawa (City of) ; Prescott and Russell United Counties ; Stormont, Dundas and Glengarry United Counties
Eligibility No age restrictions in Ottawa * Children and youth only in Prescott Russell and Stormont, Dundas * Glengarry * individuals affected by Fetal Alcohol Spectrum Disorder (FASD) and their families/caregivers * support workers and professionals
Application Self-referrals welcome * referral by friends, families, professionals accepted * contact a FASD Coordinator: Tanya Eichler, Janet Carioni, Nancy Lockwood, Maude Champagne, Pascal Gagné
Languages English ; French
Fees Service - minimal fee for longer workshops geared to supporting adults with FASD ; None - System navigation * workshops geared to supporting Children and Youth with FASD * one-hour workshops geared to supporting adults with FASD
Service Categories Disability Awareness Programs ~ Fetal Alcohol Spectrum Disorders ; Leadership Development ~ Fetal Alcohol Spectrum Disorders ; Specialized Information and Referral ~ Fetal Alcohol Spectrum Disorders ; Subject Specific Public Awareness/Education ~ Fetal Alcohol Spectrum Disorders
Waiting List No
Contact Information
Office Phone 613-761-9522 ext 234
Toll Free Phone 1-866-222-2138
TTY Phone 613-725-6175
E-Mail fasd@citizenadvocacy.org
Website www.citizenadvocacy.org/fetal-alcohol-resource-program/
Social Media Facebook Twitter
Primary Contact FASD Coordinators
Primary Executive Brian Tardif, Executive Director; Phone: 613-761-9522; Email: btardif@citizenadvocacy.org
Other Details
Funding City / Town ; Grants ; Fundraising ; Donations - Charitable Registration Number: 130362817 RR0001 ; United Way
Resources Website

Ottawa Legal Information Centre

Offers legal information services, such as general explanations regarding the law and other legal topics, and is not authorized to provide legal advice or legal assistance.

Record #: OCR1063 Last Full Update: 23 May 2018
Names
Alternate Name Centre d'information juridique d'Ottawa ; Community Legal Centre ; Legal Clinic ; Legal Information & Referral Services ; OLIC
Former Name Ottawa Legal Information Centre (2018)
Location & Accessibility
Located In Community Ottawa
Address & Map
85 Albert St, Unit 1400
Ottawa, ON K1P 6A4
 
View Google Map
Intersection Elgin St and Albert St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Partially Accessible - entrance only * braille elevator
Parking Pay parking lots * parking meters
Description and Services
Description (Service) Legal information and referral services offered on a confidential basis * all areas of law * 30 minute meeting with a lawyer, who can offer legal information * referral service to specialized resources in the province * help to determine the required legal forms * offers pamphlets, resources and information tools prepared by various legal organizations * commissioning of affidavits and notary public services * offers access to a computer  
 
The Centre does not provide legal advice or legal assistance
Hours Mon 1 pm-4 pm * Tue-Thu 9 am-12 noon, 1 pm-4 pm * Wed 5 pm-7 pm, by appointment only * Fri 9 am-12 noon
Areas Served Ontario
Eligibility No restrictions
Application Drop in or call * with or without an appointment * to make an appointment, contact the reception by telephone and ask to add your name to the call back list (the call will be returned within seven business days) 
 
Commissioning of affidavits and notary public services: bring printed documents and two identification documents along with you
Languages English ; French ; Interpretive Services
Fees None
Service Categories Certificates/Forms Assistance ~ Legal Issues ; Crime Victim Accompaniment Services ; Legal Information Services ; Notary Public Services ; Public Access Computers/Tools ; Specialized Information and Referral ~ Legal Issues
Contact Information
Office Phone 613-842-7462
Toll Free Phone 1-844-343-7462
Fax 613-842-8389
Website legalinfocentre.ca/
Social Media Facebook Twitter
Primary Contact Mrs Jocelyne Grzela, Administration and Reception, Association of French Speaking Jurists of Ontario; Phone: 613-842-7462 ext 221; Email: jgrzela@ajefo.ca
Primary Executive Miss Alexandra Waite, Assistant Executive Director, Association of French Speaking Jurists of Ontario; Phone: 613-842-7462 ext 227; Email: awaite@ajefo.ca
Other Details
Funding Federal - Department of Justice
Print Material Pamphlets * promotional leaflets * posters
Resources Website * access to a computer and Internet * print bilingual legal resources

JusticeNet

Connects low to middle income individuals with legal professionals – lawyers, mediators and paralegals- who have agreed to work at a reduced rate.

Record #: OCR2976 Last Full Update: 02 Aug 2018
Location & Accessibility
Located In Community Thornhill
Address & Map
8185 Yonge St, Suite 213
Thornhill, ON L3T 2C6
 
View Google Map
Intersection Yonge St and Royal Orchard Blvd
Physical Access Not Applicable - No direct access for clients
Description and Services
Description (Service) Non-profit organization * links individuals seeking legal advice that are unable to obtain legal advice due to high cost or due to their ineligibility to obtain Legal Aid, with legal professionals that have agreed to work for reduced hourly fees * referrals to lawyers, paralegals and mediators * see website for a detailed description of the fee structure
Hours Mon-Fri 10 am-3 pm
Areas Served Ontario
Eligibility Ages: 18 year(s) and up 
 
Individuals residing in or seeking advice about an issue within Ontario, with an annual net family income below $60,000, and not eligible for Legal Aid
Application Visit website for online directory of lawyers, mediators, and paralegals * income eligibility assessment required prior to receiving legal services at reduced rates
Languages English ; French ; Interpretive Services
Fees Service - sliding scale depending on net family income and number of dependents, see website for details
Service Categories Legal Assistance Referral Services ; Paralegal Counselling
Contact Information
Fax 416-479-0829
E-Mail info@justicenet.ca
Website www.justicenet.ca
Other Details
Funding Fees
Resources Website

Victim Quick Response Program

The Victim Quick Response Program (Ministry of the Attorney General) provides financial assistance to victims of crime in the immediate aftermath of a serious crime.

External service: http://www.attorneygeneral.jus.gov.on.ca/english/ovss/vqrp.a...

Victim Support Line

The Victim Support Line (Ministry of the Attorney General) provides information and referrals to victims of crime in 13 languages.

External service: http://www.attorneygeneral.jus.gov.on.ca/english/about/vw/vs...

Federal Ombudsman for Victims of Crime

Ensures that the federal government meets its responsibilities to victims of crime by addressing complaints of victims, providing information and referrals to victims and promoting awareness of the

Record #: OCR0940 Last Full Update: 04 Mar 2019
Location & Accessibility
Located In Community Ottawa (City of)
Address & Map
Mailing Address PO Box 55037 
240 Sparks St 
Ottawa, ON K1P 1A1
Physical Access Not Applicable
Description and Services
Description (Service) * Facilitates access of victims to existing federal programs and services by providing them with information and referrals 
* Addresses complaints of victims about compliance with the provisions of the Corrections and Conditional Release Act that apply to victims of offenders under federal supervision and providing an independent resource for those victims 
* Enhances awareness among criminal justice personnel and policy makers of the needs and concerns of victims and the applicable laws that benefit victims of crime, including to promote the principles set out in the Canadian Statement of Basic Principles of Justice for Victims of Crime 
* Identifies emerging issues and exploring systemic issues that impact negatively on victims of crime 
 
If you are a victim of crime, this organization can: 
* Answer your questions about your rights as a victim 
* Give you information about the services and programs available to you through the federal government 
* Receive and review your complaints about other federal government departments, agencies or policies 
* Refer you to programs and services in your city or province that may be able to help you 
* Make recommendations to the federal government on how to change its policies or laws to better suit the needs and concerns of victims, and to report on those recommendations publicly
Hours Mon-Fri 8:30 am-4:30 pm
Areas Served Canada
Eligibility No restrictions 
 
Individuals are considered a victim of crime if: 
* They have been harmed or suffered physical or emotional damage as a result of someone committing a criminal offense. 
* They are a spouse, conjugal partner, relative of, dependent of or are responsible for a victim who has died or is not able to act for himself or herself (e.g., the victim is ill or is a child).
Application Call, e-mail or visit website for more information
Languages English ; French
Fees None
Service Categories Government Complaints/Government Ombudsman Offices ~ Crime Victims ; Individual Advocacy ~ Crime Victims ; Parole Related Crime Victim Services ; Specialized Information and Referral ~ Crime Victims ; Victim's Rights Groups
Contact Information
Office Phone Toll-free 1-866-481-8429
TTY Phone Toll free 1-877-644-8385
E-Mail victimsfirst@ombudsman.gc.ca
Website www.victimsfirst.gc.ca
Social Media Twitter
Primary Executive Heidi Illingworth, Federal Ombudsman for Victims of Crime
Other Details
Established March 2007
Funding Federal
Print Material Giving Victims a Voice (description of the OFOVC and how it can help victims) 
Every Image, Every Child (Special Report on Internet Facilitated Child Sexual Abuse in Canada) 
Towards a Greater Respect for Victims in the Corrections and Conditional Release Act 
Shifting the Conversation: A look at refocusing Canada's justice system to better meet the needs of victims of crime 
Moving the Conversation Forward: A forum for victims, victim advocates and victim-serving agencies 
 
Annual Report(s)
Resources Website
Accreditation No

Fem'Aide [1-877-336-2433]

Offers French-speaking women who have experienced gender-based violence, support, information & referral to appropriate front-line services within their communities, 24/7.

External service: http://www.femaide.ca/

Ottawa Victim Services

Provides support for individuals who have been victimized as a result of crime or tragic circumstance, via telephone, on-scene and in their victim services office.

Record #: OCR0430 Last Full Update: 23 May 2019
Names
Alternate Name HT1 ; HT2 ; Support Link ; SupportLink ; VCAO ; VCARS ; Victim Crisis Assistance and Referral Services ; Victim Quick Response Program ; VQRP
Former Name Services aux victimes d'Ottawa-Carleton (SAVOC)
Legal Name Ottawa Victim Services-Services aux Victimes d'Ottawa
Location & Accessibility
Located In Community Ottawa
Address & Map
City Centre
250 City Centre Ave, Suite 600
Ottawa, ON K1R 6K7
 
View MapQuest Map
View Google Map
Intersection City Centre Ave and Albert St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) On-site early intervention and crisis intervention * safety planning * referrals to community services * enhanced support for vulnerable victims * assistance with applications to VQRP

Victim Quick Response Program (VQRP) -- immediate assistance with emergency expenses related to the incident, including emergency home safety, accommodation, meals, transportation, dependent care costs, counselling, cellular phones, vision care, crime scene cleanup, and funeral expenses * additional assistance for victims of human trafficking include replacement of government documents, storage locker, dental, tattoo removal, and treatment at a recovery facility * no direct reimbursement to victims

Small list of the qualifications for a 911 cell phone: the individual does not already own a cell phone * the individual is not living with the accused * the individual is willing to have ongoing contact with the Supportlink Coordinator * all individuals qualify for safety planning, regardless of their ability to meet the criteria for a 911 cell phone
Hours Mon-Fri 8:30 am-4 pm
Areas Served Ottawa (City of)
Eligibility Ages: 16 year(s) and up 
 
Victims of crime and tragic circumstances * VQRP -- victims of violent crime who have no other financial resources
Application Referral by police, emergency services, community agency or self referral
Languages English ; French ; Interpretive Services
Fees None
Service Categories Crime Victim Compensation ; Crime Victim Compensation ~ Victims of Human Trafficking ; General Crime Victim Assistance ; In Person Crisis Intervention ~ Crime Victims ; In Person Crisis Intervention ~ Traffic Accident Victims ; In Person Crisis Intervention ~ Workplace Accident Victims ; Mobile Devices ~ Crime Victims ; Specialized Information and Referral ~ Crime Victims ; Specialized Information and Referral ~ Traffic Accident Victims ; Specialized Information and Referral ~ Workplace Accident Victims ; Spouse/Intimate Partner Abuse Prevention ; Victim's Rights Groups
Waiting List No
Contact Information
Office Phone 613-238-2762
Fax 613-238-0735
E-Mail info@ovs-svo.com
Website www.ovs-svo.com
Social Media Facebook Twitter
Primary Contact Melissa Heimerl, Executive Director; Phone: 613-238-2762 ext 222; Email: executivedirector@ovs-svo.com
Alternate Contact Breanna Pizzuto, Program Coordinator, VCARS; Phone: 613-238-2762 ext 226; Email: vcars@ovs-svo.com
Other Details
Established 1998
Funding Provincial - Ministry of the Attorney General ; Donations - Charitable Registration Number: 884823428 RR0001
Elections The Board of Directors is elected.
Resources Website
Accreditation No