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Elder abuse

Includes physical, emotional, and financial abuse of seniors by relatives and caregivers.

What the clients may say:
  • "Sometimes I am left alone by the people who I depend on for help with my basic needs."
  • "I have concerns about how my money is being spent since others have started assisting me with my finances."
  • "My son has refused to fill a prescription for the heart medication I need, because he says it is too expensive."
  • "My daughter refuses to allow me to have visitors at home and I am feeling very lonely."
  • "When he starts shouting I am afraid that my son might hit me."

Retirement Homes Regulatory Authority

The Retirement Homes Regulatory Authority (RHRA) is responsible for administering the Retirement Homes Act, 2010 (the Act), which includes licensing and regulating retirement homes on behalf of the

Record #: MET1993 Last Full Update: 17 Dec 2018
Names
Alternate Name RHRA
Location & Accessibility
Located In Community Toronto Downtown Central
Address & Map
55 York St, Suite 700
Toronto, ON M5J 1R7
 
View Google Map
Intersection York St and Front St W
Physical Access Easy access to elevator
Description and Services
Description (Service) Regulatory agency licenses retirement homes in Ontario * maintains public register of retirement homes * information and referral * educates retirement homes, consumers and the public about the Retirement Homes Act

Receives and investigates complaints on behalf of retirement home residents -- improper or incompetent treatment or care * abuse or neglect * misuse or misappropriation of resident's money * unlawful conduct
Hours To report harm or risk of harm -- Mon-Fri 8 am-6 pm * licensing inquiries -- Mon-Fri 8:30 am-4:30 pm
Areas Served Ontario
Boundaries Ontario
Application Call, email, walk in or visit website * retirement home licensing application available online
Languages English ; French
Fees Application assessment fee may apply - call for information
Service Categories Adult Residential Facility Complaints ; Adult Residential Facility Licensing ; Government Consumer Protection Agencies ~ Housing Issues ; Health and Residential Facility Evaluation Information ; Housing Search Assistance ~ Older Adults
Contact Information
Office Phone 416-440-3570
Toll Free Phone 1-855-275-7472 ; 1-855-ASK-RHRA
E-Mail info@rhra.ca
Website www.rhra.ca
Primary Executive Jay O'Neill, Chief Executive Officer and Registrar

Ottawa Legal Information Centre

Offers legal information services, such as general explanations regarding the law and other legal topics, and is not authorized to provide legal advice or legal assistance.

Record #: OCR1063 Last Full Update: 23 May 2018
Names
Alternate Name Centre d'information juridique d'Ottawa ; Community Legal Centre ; Legal Clinic ; Legal Information & Referral Services ; OLIC
Former Name Ottawa Legal Information Centre (2018)
Location & Accessibility
Located In Community Ottawa
Address & Map
85 Albert St, Unit 1400
Ottawa, ON K1P 6A4
 
View Google Map
Intersection Elgin St and Albert St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Partially Accessible - entrance only * braille elevator
Parking Pay parking lots * parking meters
Description and Services
Description (Service) Legal information and referral services offered on a confidential basis * all areas of law * 30 minute meeting with a lawyer, who can offer legal information * referral service to specialized resources in the province * help to determine the required legal forms * offers pamphlets, resources and information tools prepared by various legal organizations * commissioning of affidavits and notary public services * offers access to a computer  
 
The Centre does not provide legal advice or legal assistance
Hours Mon 1 pm-4 pm * Tue-Thu 9 am-12 noon, 1 pm-4 pm * Wed 5 pm-7 pm, by appointment only * Fri 9 am-12 noon
Areas Served Ontario
Eligibility No restrictions
Application Drop in or call * with or without an appointment * to make an appointment, contact the reception by telephone and ask to add your name to the call back list (the call will be returned within seven business days) 
 
Commissioning of affidavits and notary public services: bring printed documents and two identification documents along with you
Languages English ; French ; Interpretive Services
Fees None
Service Categories Certificates/Forms Assistance ~ Legal Issues ; Crime Victim Accompaniment Services ; Legal Information Services ; Notary Public Services ; Public Access Computers/Tools ; Specialized Information and Referral ~ Legal Issues
Contact Information
Office Phone 613-842-7462
Toll Free Phone 1-844-343-7462
Fax 613-842-8389
Website legalinfocentre.ca/
Social Media Facebook Twitter
Primary Contact Mrs Jocelyne Grzela, Administration and Reception, Association of French Speaking Jurists of Ontario; Phone: 613-842-7462 ext 221; Email: jgrzela@ajefo.ca
Primary Executive Miss Alexandra Waite, Assistant Executive Director, Association of French Speaking Jurists of Ontario; Phone: 613-842-7462 ext 227; Email: awaite@ajefo.ca
Other Details
Funding Federal - Department of Justice
Print Material Pamphlets * promotional leaflets * posters
Resources Website * access to a computer and Internet * print bilingual legal resources

Distress Centre of Ottawa and Region

Operates a confidential telephone listening & crisis intervention service, 24/7 (English only)

Record #: OCR1088 Last Full Update: 09 Aug 2019
Names
Alternate Name Crisis line ; DCOR ; Distress line ; HT1 ; HT2
Location & Accessibility
Located In Community Ottawa (City of)
Address & Map
Ottawa, ON
 
View Google Map
Mailing Address PO Box 3457 
Stn C 
Ottawa, ON K1Y 4J6
Physical Access Not Applicable
Description and Services
Description (Service) Distress line * confidential telephone listening and crisis intervention service  
 
Educational services are available to schools and community groups on a variety of topics including suicide prevention and crisis intervention
Hours Mon-Sun 24 hours
Areas Served Ottawa (City of) ; Québec - Western
Eligibility Anyone who is in distress, depressed, or considering suicide.
Application Call, e-mail or visit website for more information
Languages English ; French
Fees Service - A sliding fee scale applies for educational programs ; None - distress line
Service Categories General Crisis Intervention Hotlines ; Mental Health Crisis Lines ; Suicide Prevention Hotlines ; Suicide Prevention Programs ; Talklines/Warmlines
Contact Information
Office Phone Administration 613-238-1089
Crisis Phone 613-238-3311
Fax 613-722-5217
E-Mail office@dcottawa.on.ca
Website www.dcottawa.on.ca
Social Media Blogger Facebook Twitter
Primary Contact Judy Grunwald, Director of Corporate Services; Phone: 613-238-1089 ext 223; Email: jgrunwald@dcottawa.on.ca
Volunteer Coordinator Chantal Ladouceur, Volunteer Coordinator; Phone: 613-238-1089 ext 227; Email: cladouceurl@dcottawa.on.ca
Primary Executive Charles Laframboise, Executive Director; Phone: 613-238-1089 ext 224; Email: execdir@dcottawa.on.ca
Alternate Executive Mike Neil, President
Other Details
Established 1969
Funding City / Town ; Fundraising - Special events ; Donations - Charitable Registration Number: 108079815 RR0001 ; United Way ; Fees - Training
Elections The Board of Directors is elected.
Print Material Pamphlets
Resources Website
Accreditation Yes, by the Ontario Association of Distress Centres

Law Society Referral Service

Provides the name of a lawyer or paralegal who best fits a person’s stated needs. The service is not designed to provide legal advice or second opinions.

Advocacy Centre for the Elderly (ACE)

Works as a resource to Ottawa’s community legal clinics to provide legal services to seniors.

Record #: OCR2935 Last Full Update: 11 Dec 2017
Names
Alternate Name ACE
Location & Accessibility
Located In Community Toronto Downtown
Address & Map
2 Carlton St, Suite 701
Toronto, ON M5B 1J3
 
View Google Map
Intersection Yonge St and Carlton St
Physical Access Designated parking at entrance - garage entrance from Wood St ; Wheelchair accessible automatic main entrance ; Elevator with braille and voice/tone features ; Barrier-free washroom including door and stall
Parking Pay parking lot
Description and Services
Description (Service) Community legal clinic * representation in cases involving issues of particular importance to seniors, such as long term care, hospital discharge issues, elder abuse, government pensions, income maintenance, retirement home tenancies, mental health and mental capacity issues * assistance in dealing with government bureaucracies * visits to home or care facility if necessary * advocacy * community legal education * speakers * law reform * confidential 
 
Does not prepare wills
Hours Legal information and advice Mon, Wed, Fri 9 am-5 pm 
Administration Mon-Wed, Fri 9 am-5 pm, Thu 1 pm-5 pm
Areas Served Ontario
Eligibility Ages: 60 year(s) and up 
 
Seniors 60 years and older who meet financial or case eligibility guidelines
Application Call for more information
Languages English ; Lithuanian ; Tamil ; Interpretive Services
Fees None
Service Categories Criminal Justice/Legal System Reform Groups ~ Older Adult/Aging Issues ; Domestic/Family Violence Legal Services ~ Elder Abuse Issues ; Legal Counselling ~ Older Adults ; Legal Information Services ; Legal Representation ~ Older Adults ; Senior Advocacy Groups ~ Legal Issues
Contact Information
Office Phone 416-598-2656
Toll Free Phone 1-855-598-2656
Fax 416-598-7924
Website www.acelaw.ca
Primary Contact Ms Maleksultan Kaba, Office Manager; Email: kabam@lao.on.ca
Primary Executive Graham Webb, Executive Director; Email: webbg@lao.on.ca
Other Details
Funding Fees ; Private - Legal Aid Ontario
Resources Website

Canadian Resource Centre for Victims of Crime

Assists victims & survivors by providing information & referral services, assisting with post-trial agencies (Correctional Services, Parole Board hearings), accessing financial benefits &am

Record #: OCR0691 Last Full Update: 29 Jul 2019
Names
Alternate Name CRCVC
Location & Accessibility
Located In Community Ottawa
Address & Map
141 Catherine St, Suite 100
Ottawa, ON K2P 1C3
 
View Google Map
Intersection O'Connor St and Bank St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Partially Accessible - Will make every effort to accommodate persons in need, including meeting off site
Parking Free parking for clients, across the street
Description and Services
Description (Service) Assist victims and survivors of violent crimes by helping them: 
* Obtain needed services and resources 
* Deal with post-trial agencies such as Correctional Service of Canada and the National Parole Board and/or financial benefits/compensation programs 
* Obtain long-term emotional support 
 
Other services includes: 
* Advancing of victims' rights by presenting the interests and perspectives of victims of crime to Government, at all levels 
* Provision of resource materials to crime victims and service providers in Canada
Hours Mon-Fri 8:30 am-4 pm
Areas Served Canada
Eligibility Ages: 15 year(s) and up 
 
Victims and survivors of serious crime
Application Call for more information or to make an appointment
Languages English ; French ; Romanian
Fees None
Service Categories Individual Advocacy ~ Crime Victims ; Victim's Rights Groups
Waiting List No
Contact Information
Office Phone 613-233-7614
Toll Free Phone 1-877-232-2610
Fax 613-822-4904
E-Mail crcvc@crcvc.ca
Website www.crcvc.ca
Social Media Facebook Instagram Twitter
Primary Executive Aline Vlasceanu, Interim Executive Director; Email: aline@crcvc.ca
Other Details
Established 1993
Funding Grants ; Donations - Charitable Registration Number: 135528701 RR0001
Print Material Publications * Information papers * National Justice Network monthly e-newsletter
Resources Website
Accreditation No

Senior Safety Line

Raises awareness about the abuse & neglect of older adults, and operates a hot line, 24/7.

External service: http://www.onpea.org/

University of Ottawa Community Legal Clinic

  • Provides legal advice & representation to low-income persons regarding tenant's rights, criminal charges, small claims court matters, custody and access issues, child support, and peace bo
Record #: OCR1041 Last Full Update: 01 Nov 2018
Names
Alternate Name SLASS (Student Legal Aid) ; Student Legal Aid Services Society
Location & Accessibility
Located In Community Ottawa
Address & Map
17 Copernicus St
Ottawa, ON K1N 6N5
 
View Google Map
Intersection King Edward Ave and Laurier Ave E
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Pay parking lots * parking meters * daily parking passes * free occasional parking on the street
Description and Services
Description (Service) Student Legal Aid Services Society clinic * staffed by students and supervised by lawyers * provides legal services to low-income members of the community. 
 
Provides legal advice and representation on: Family law (including custody, access, support, restraining orders) * Tenant law (including repairs, rent deposits, Small Claims Court, evictions) * Criminal charges (including drug offences, theft, assault, mischief, some provincial offences) * Serious matters under the Highway Traffic Act and Compulsory Automobile Insurance Act  
 
Assists victims of crime with applications to the Criminal Injuries Compensation Board 
 
Conducts legal education presentations, participates in a variety of outreach activities for students and many community organizations.
Hours Administration Mon-Fri 9 am-5 pm * drop-in hours (Cancelled until Feb 28 2019, usually Mon, Wed 7 pm-9 pm) * Thu 2 pm-4 pm * closed for exams and training, please call for details
Areas Served Ottawa
Eligibility Recipients of social assistance, low-income citizens and full-time undergraduate students of University of Ottawa and Carleton University whose problems fall within the areas of the clinic's jurisdiction and Legal Aid Ontario.
Application Apply in person
Languages English ; French ; Interpretive Services
Fees None
Service Categories Community Legal Clinics ; Comprehensive Family Law Services ; Domestic/Family Violence Legal Services ; Legal Counselling ; Legal Counselling ~ Abused Women ; Legal Counselling ~ AIDS/HIV ; Legal Counselling ~ College/University Students ; Legal Counselling ~ Indigenous Communities ; Legal Counselling ~ Sexually Abused Adults ; Legal Counselling ~ Women ; Legal Information Services ; Tenant Rights Information/Counselling
Contact Information
Office Phone 613-562-5600
Fax 613-562-5602
Website commonlaw.uottawa.ca/community-legal-clinic/
Primary Executive Louise Toone, Director; Email: louise.toone@uottawa.ca
Other Details
Established 1848
Funding Provincial - Ministry of Training, Colleges and Universities * Legal Aid Ontario ; Donations - Charitable Registration Number: 119278877 RR0001 ; Fees ; University of Ottawa
Elections The Board of Governors is appointed.
Print Material Written material on legal issues * landlord-tenant rights * consumer protection * small claims * lecture series
Resources Website
Accreditation Yes, by the Ministry of Advanced Education and Skills Development

Senior Citizens Council

Promotes the well-being of seniors & publishes an annual "Directory of Resources for Seniors". 

Elder Abuse Response & Referral Service (Nepean, Rideau & Osgoode CRC)

Assessment, case management & referral services to seniors dealing with physical abuse, emotional abuse, financial abuse, sexual abuse, & neglect.

Record #: OCR1302 Last Full Update: 07 Jun 2019
Names
Alternate Name EARRS ; Elder Abuse
Former Name Elder Abuse Coordination Office (2008)
Location & Accessibility
Located In Community Nepean
Address & Map
Emerald Plaza
1547 Merivale Rd, Unit 240, 2nd Flr
Ottawa, ON K2G 4V3
 
View Google Map
Intersection Merivale Rd and Baseline Rd
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) Intake and assessment * case management * referral * linkage services to seniors dealing with physical abuse, emotional abuse, financial abuse, sexual abuse, and neglect
Hours Mon, Wed-Fri 8:30 am-4:30 pm * Tue 8:30 am-8 pm
Areas Served Ottawa (City of)
Eligibility Anyone who is a victim of elder abuse or who is concerned about a victim of elder abuse within the City of Ottawa.
Application Individuals can speak with staff over the phone or make an appointment to meet with staff in person.
Languages English ; French
Fees None
Service Categories Adult Protective Services ~ Older Adults ; General Crime Victim Assistance ~ Elder Abuse Victims ; Specialized Information and Referral ~ Elder Abuse Issues
Waiting List No
Contact Information
Office Phone 613-596-5626 ext 230
Fax 613-596-1870
E-Mail info@nrocrc.org
Website www.nrocrc.org
Social Media Facebook Twitter
Primary Contact Intake Worker
Primary Executive Sandy Wooley, Executive Director; Email: swooley@nrocrc.org
Alternate Executive Brad Spooner, Program Manager; Phone: 613-596-5626 ext 240; Email: bspooner@nrocrc.org
Other Details
Established 1990 * Program: 2007
Funding City / Town ; Provincial ; Fundraising ; Donations - Charitable Registration Number: 121396428 RR002 ; Foundation - Ontario Trillium Foundation ; Accenture
Elections The Board of Directors is elected.
Print Material Brochures * pamphlets * information kits
Resources Website
Accreditation No