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Child abuse and neglect

Child abuse is the violence, mistreatment, or neglect that a child or adolescent may experience while in the care of someone they trust or depend on, such as a parent, sibling, other relative, caregiver, or guardian.

What the clients may say:
  • "The Children’s Aid Society is involved with my family."
  • "I think my ex-partner is abusing our children."
  • "Some kids in my child’s class never seem to bring a lunch to school."

Office of the Children's Lawyer

The Office of the Children's Lawyer represents children under the age of 18 in court cases involving custody and access and child protection, as well as in civil, and estates and trusts cases.

Record #: MET0854 Last Full Update: 15 Aug 2019
Names
Alternate Name MAG ; Ontario. Office of the Children's Lawyer
Former Name Ontario. Ministry of the Attorney General. Official Guardian Branch (1995)
Location & Accessibility
Located In Community Toronto Downtown Central
Address & Map
393 University Ave, 14th Fl
Toronto, ON M5G 1E6
 
View Google Map
Intersection University Ave and Dundas St W
Physical Access Wheelchair accessible building including main entrance and barrier free washrooms * braille and lowered elevator buttons * designated parking in lot, close to entrance
Description and Services
Description (Service) Personal Rights -- legal representation of children under the Courts of Justice Act in custody/access matters under the Divorce Act and Children's Law Reform Act * legal representation of children and minor parents under the Child and Family Services Act, in child protection proceedings and Consent to Adoption matters * preparation of reports to the court under the Courts of Justice Act in custody/access applications

Property Rights -- represents the child's interest in estate or trust matters * provides civil legal representation for the child when there is no one willing and able to do so
Hours Mon-Fri 8:45 am-5 pm
Areas Served Ontario
Eligibility Children under 18 years in need of protective legal services in relation to personal and property rights * must be in court system already
Application Court referrals only
Languages English ; French
Service Categories Domestic/Family Violence Legal Services ~ Youth ; Guardians ad Litem ; Legal Representation ~ Youth
Contact Information
Office Phone 416-314-8000
Fax 416-314-8050
Website www.attorneygeneral.jus.gov.on.ca/english/family/ocl/
Primary Executive Marian Jacko, Children's Lawyer for Ontario

Child and Family Services Review Board

The Child and Family Services Review Board (CFSRB) conducts reviews and hearings on a number of matters that affect children, youth and families in Ontario.  The CFSRB is one of the eight trib

Record #: MET0024 Last Full Update: 03 Oct 2018
Names
Alternate Name CAS Complaints ; CFSRB ; Child & Family Service Tribunal ; Childrens Aid Society Complaints ; Children's Aid Society Complaints ; Complaints Against a Children's Aid Society ; Emergency Secure Treatment Application Review ; Refusal to Adopt Review ; Removal of Crown Ward Appeal ; Review of a Residential Placement ; School Board Explusion Appeal ; Social Justice Tribunals Ontario
Location & Accessibility
Located In Community Toronto Downtown Central
Address & Map
655 Bay St, 14th Fl
Toronto, ON M7A 2A3
 
View Google Map
Intersection Bay St and Dundas St W
Physical Access Wheelchair accessible automatic main entrance ; Elevator with braille and voice/tone features - lowered buttons ; Barrier-free washroom including door and stall
Description and Services
Description (Service) Adjudicative tribunal conducts reviews and hearings on matters affecting children, youth and families in Ontario * hears applications regarding child residential placement recommendations, emergency secure treatment, crown ward removal, complaints against children's aid societies, and refusal of adoption placement under the Child and Family Services Act * reviews international adoption refusal under the Intercountry Adoption Act * hears appeals regarding school board expulsion under the Education Act * under auspices of Social Justice Tribunals Ontario
Hours Mon-Fri 9 am-5 pm
Areas Served Ontario
Boundaries Ontario
Eligibility Children and youth birth-17 years * parents or guardians, including foster and adoptive parents, and prospective adoptive parents
Application Call, email, or visit website for information * applications available online to download -- submit completed application in person, or by fax, email, mail or courier
Languages English ; French ; Interpreters/translators available for other languages at hearings by prior arrangement
Service Categories Provincial Administrative Tribunals ~ Adoption/Foster Care Issues
Contact Information
Office Phone 416-327-0111
Toll Free Phone 1-888-777-3616
TTY Phone Bell Relay Service 1-800-855-0511
Fax 416-327-0558
E-Mail cfsrb@ontario.ca
Website www.sjto.ca/cfsrb
Primary Executive Jennifer Scott, Associate Chair

Ottawa Legal Information Centre

Offers legal information services, such as general explanations regarding the law and other legal topics, and is not authorized to provide legal advice or legal assistance.

Record #: OCR1063 Last Full Update: 19 Sep 2019
Names
Alternate Name Centre d'information juridique d'Ottawa ; Community Legal Centre ; CV19 ; Legal Clinic ; Legal Information & Referral Services ; OCR ; OLIC
Former Name Ottawa Legal Information Centre (2018)
Location & Accessibility
Located In Community Ottawa
Address & Map
85 Albert St, Unit 1400
Ottawa, ON K1P 6A4
 
View Google Map
Intersection Elgin St and Albert St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Partially Accessible - entrance only * braille elevator
Parking Pay parking lots * parking meters
Description and Services
Description (Service) COVID-19 (May 7, 2020): Centre will no longer offer its services in person for the time being * legal information services remain available by telephone at 1-844-343-7462 during regular business hours * offering public legal education presentations remotely through Zoom to its community partners * contact for more information

Legal information and referral services offered on a confidential basis * all areas of law * 30 minute meeting with a lawyer, who can offer legal information * referral service to specialized resources in the province * help to determine the required legal forms * offers pamphlets, resources and information tools prepared by various legal organizations * commissioning of affidavits and notary public services

The Centre does not provide legal advice or legal assistance
Hours COVID-19 Mon 1 pm-4 pm * Tue, Wed, Thu 9 am-12 noon, 1 pm-4 pm * Fri 9 am-12 noon
Areas Served Ontario
Eligibility No restrictions
Application Drop in or call * with or without an appointment * to make an appointment, contact the reception by telephone and ask to add your name to the call back list (the call will be returned within seven business days) 
 
Commissioning of affidavits and notary public services: bring printed documents and two identification documents along with you
Languages English ; French ; Interpretive Services
Fees None
Service Categories Certificates/Forms Assistance ~ Legal Issues ; Crime Victim Accompaniment Services ; Legal Information Services ; Notary Public Services ; Public Access Computers/Tools ; Specialized Information and Referral ~ Legal Issues
Contact Information
Office Phone 613-842-7462
Toll Free Phone 1-844-343-7462
Fax 613-842-8389
Website legalinfocentre.ca/
Social Media Facebook Twitter
Other Details
Funding Federal - Department of Justice
Print Material Pamphlets * promotional leaflets * posters
Resources Website * print bilingual legal resources

Law Society Referral Service

Provides the name of a lawyer or paralegal who best fits a person’s stated needs. The service is not designed to provide legal advice or second opinions.

Kids' Help Phone [1-800-668-6868]

Provides children & youth with anonymous & confidential professional counselling, referrals & information in English and French, through technologically-based communications media.

External service: http://org.kidshelpphone.ca

Ottawa Police Services - Victim Crisis Unit

Provides crisis intervention & post trauma counseling to victims of crime and tragic circumstances, in partnership with Ottawa Victim Services.

Record #: OCR0131 Last Full Update: 22 Apr 2020
Names
Alternate Name CV19 ; HT1 ; OCR ; VCAO ; VCU ; Victim Crisis Assistance Ontario ; Victim Crisis Unit ; Victim Quick Response Program Plus ; Victim Quick Response Program+ ; Victim Services ; VQRP Plus ; VQRP+
Location & Accessibility
Located In Community Ottawa
Address & Map
245 Greenbank Rd
Ottawa, ON K2H 8K9
 
View Google Map
Intersection Greenbank Rd and Hunt Club Rd
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Parking meters
Description and Services
Description (Service) COVID-19 (May 1, 2020): Program still running

On-site early intervention and crisis intervention * needs assessment * safety planning * referrals to community services * enhanced support for vulnerable victims * assistance with applications to VQRP+

Victim Quick Response Program+ (VQRP+) -- assistance with emergency expenses related to the incident, including home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses * additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility * no direct reimbursement to victims for support listed above * financial support also available for victims who sustained serious physical injuries during a crime and for parents of child homicide victims and spouses of homicide victims
Hours COVID-19 Mon-Fri 8 am-10 pm * Sat-Sun 11 am-8 pm
Areas Served Ottawa (City of)
Eligibility Victims of violent crime
Application Referral by police, emergency services, community agency or self referral
Languages English ; French
Fees None
Service Categories Case/Care Management ~ Crime Victims ; Crime Victim Compensation ; Crime Victim Compensation ~ Victims of Human Trafficking ; Crime Victim/Witness Counselling ; General Crime Victim Assistance ; In Person Crisis Intervention ~ Crime Victims ; Mobile Devices ~ Crime Victims
Contact Information
Office Phone 613-236-1222 ext 2223
TTY Phone 613-760-8100
Crisis Phone Life threatening emergencies or crime in progress 9-1-1 ; other emergencies 613-230-6211
E-Mail victimcrisisunitintake@ottawapolice.ca
Website www.ottawapolice.ca/en/about-us/victim-crisis-unit.aspx
Other Details
Established Amalgamated in 1995
Funding City / Town
Elections The Police Service Board is appointed
Resources Website
Accreditation No

Ottawa Police Services - Sexual Assault & Child Abuse Section

Investigates sexual assaults and incidents of child abuse and neglect and provides counseling, assessment & referral services in partrnership with the Victim Crisis Unit.

External service: http://www.ottawapolice.ca/en/servingottawa/sectionsandunits...

Children's Aid Society of Ottawa (CAS)

Under the Child and Family Services Act, CAS has a legal obligation to follow up any report that a child may need protection and must intervene in any situation where a child under 16 is threatened

Record #: OCR0994 Last Full Update: 28 Jun 2019
Names
Alternate Name CAS ; CAS of Ottawa ; CASO ; Childrens Aid Society of Ottawa ; HT1 ; OCR
Location & Accessibility
Located In Community Gloucester
Address & Map
1602 Telesat Court
Ottawa, ON K1B 1B1
 
View Google Map
Intersection Blair Rd and Meadowbrook Rd
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) Supports families caring for children * investigates allegations of child abuse or neglect * protects children and, when necessary, ensures alternate care for children who may be neglected or abused and/or have special needs * advocates on behalf of children and their families
Hours Mon-Fri 8:30 am-4:30 pm * protection services Mon-Sun 24 hours
Areas Served Ottawa (City of)
Eligibility Children, youth and families in distress
Application Email inquiries may take 2-5 business days to be treated * protection concerns or questions should be expressed by telephone
Languages English ; French - Designated Agency under the French Language Services Act
Fees None
Service Categories Children's Protective Services
Contact Information
Office Phone General inquiries and protection services 24 hours 613-747-7800 * volunteer opportunities 613-747-7800 ext 2805 * Children's Aid Foundation of Ottawa 613-745-1893
TTY Phone 613-747-7730
Fax 613-747-4456
E-Mail yourcasquestion@casott.on.ca
Website www.casott.on.ca
Social Media Twitter YouTube
Other Details
Established 1893
Funding City / Town ; Provincial - Ministry of Children and Youth Services ; Donations - Charitable Registration Number: 106914104 RR0001
Elections The Board of Directors is elected and appointed.
Resources Website
Accreditation No

Family Law Information Centre

Provides the public with easy access to user-friendly information about family law.

Record #: OCR0622 Last Full Update: 14 Feb 2020
Names
Alternate Name FLIC ; KW Mediation ; OCR
Location & Accessibility
Located In Community Ottawa
Address & Map
Ottawa Court House
161 Elgin St, 2nd Flr
Ottawa, ON K2P 2K1
 
View Google Map
Intersection Elgin Ave and Laurier Ave
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Pay parking lot * parking meters
Description and Services
Description (Service) Resource centre that provides the public with information and education to help them deal with family law issues 
 
Information about legal services, the court process and court forms * Advice Lawyer from Legal Aid Ontario available at designated times * Information and Referral services to alternative dispute resolution options, community resources and family mediation services * information about and scheduling for the Mandatory Information Program
Hours Mon-Fri 9 am-4 pm
Areas Served Ottawa (City of)
Eligibility Low income individuals concerned with family law matters * procedural information and form filling assistance: no restrictions
Application Drop-in
Languages English ; French
Fees None
Service Categories Alternative Dispute Resolution ~ Divorce/Custody/Support Issues ; Comprehensive Family Law Services ; Legal Information Services ~ Divorce/Custody/Support Issues ; Parent Support Groups ~ Divorced/Divorcing Persons ; Special Libraries ~ Divorce/Custody/Support Issues
Contact Information
Office Phone 613-239-1406
E-Mail kwmediation@gmail.com
Website www.attorneygeneral.jus.gov.on.ca
Other Details
Funding Provincial
Print Material Brochures * publication called "What You Should Know About Family Law in Ontario"
Resources Website
Accreditation No

Legal Aid Ontario Client Service Centre

Provides legal aid services to eligible persons. Eligibility is based on financial, and legal factors.

Record #: MET0601 Last Full Update: 13 Dec 2018
Names
Alternate Name CV19 ; LAO ; Ontario Legal Aid
Location & Accessibility
Located In Community Toronto Downtown Central
Address & Map
Atrium on Bay
40 Dundas St W, Suite 200
Toronto, ON M5G 2H1
 
View Google Map
Intersection Bay St and Dundas St W
Physical Access Wheelchair accessible automatic main entrance - all street entrances except 40 Dundas St ; Easy access to elevator ; Elevator with braille and voice/tone features ; Wheelchair accessible washroom, assistance needed with door ; Designated parking in underground lot - automatic entrance ; Lowered service counter
Description and Services
Description (Service) COVID-19 -- provincial and legal aid offices closed to the public * continue to provide help over the phone * check service updates on www.legalaid.on.ca/news/covid-19-update-on-our-client-services

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Free legal information, advice and other services

Legal Aid Certificates -- reimburses participating lawyers for services rendered on behalf of client * client may have to agree to repay all or part of legal fees * financial assessment required * only granted for serious legal matters such as criminal, family or immigration and refugee law

Duty Counsel -- provides legal representation for low-income people appearing in court without a lawyer * advice and information * criminal, family and tenant cases * mental health duty counsel for persons living in psychiatric facilities

Community Legal Clinics -- nonprofit independent and specialty legal centres funded by Legal Aid Ontario -- see separate entries * legal assistance in areas such as housing law, social assistance and other income support programs * client may be asked to contribute towards disbursements

Family Law Service Centres (FLSC) -- range of legal resources and support for family matters -- see separate entries * located in Toronto Central, Toronto North, Newmarket, Brampton, Chatham and Sarnia * Family Law Information Centres (FLICs) -- advice lawyer * located at certain courts

Refugee Law Office -- legal assistance to refugee claimants and immigrants eligible for legal aid * see separate entry

LawFacts, www.lawfacts.ca -- online legal information
Hours Mon-Fri 8 am-5 pm
Areas Served Ontario
Eligibility Persons with low incomes * see below for specific services available to those accepted for legal certificate
Application Call for information and certificate application -- including summary legal advice for eligible clients
Languages English ; simultaneous interpretation available for 200 languages, including 18 Aboriginal languages and dialects
Service Categories Benefits Screening ~ Legal Issues ; Comprehensive Family Law Services ; Duty Counsel ; General Legal Aid ; Internet Information Resources ~ Legal Issues
Contact Information
Office Phone 416-979-1446
Toll Free Phone Ontario-wide 1-800-668-8258 * free from any pay phone, collect calls accepted
TTY Phone 416-598-8867 * toll-free 1-866-641-8867
Fax 416-979-8669
E-Mail info@lao.on.ca
Website www.legalaid.on.ca
Social Media Facebook Twitter YouTube