Skip to main content

Abuse of people with disabilities

This kind of abuse refers to physical, psychological, or sexual mistreatment, abuse, or neglect of a person with disabilities by a relative or caregiver.

What the clients may say:
  • "Other people are making decisions about my health care without asking me first."
  • "Other people are taking advantage of me because I have a disability."
  • "My personal support worker does not listen to me when I try to talk about my needs."
  • "While I always leave my friend some money to buy me groceries, I have noticed that money has also been missing from my wallet lately."

Fetal Alcohol Resource Program

The Fetal Alcohol Resource Program aims to support the large numbers of people affected by this permanent brain injury.

Record #: OCR3815 Last Full Update: 30 Nov 2018
Names
Alternate Name Citizen Advocacy of Ottawa ; CitizenAdvocacy ; Citizens Advocacy ; FARP ; FASD ; Fetal Alcohol Spectrum Disorder
Location & Accessibility
Located In Community Ottawa
Address & Map
312 Parkdale Ave
Ottawa, ON K1Y 4X5
 
View Google Map
Intersection Parkdale Ave and Scott St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free visitor parking in lot * free occasional parking on the street
Description and Services
Description (Service) Support for individuals affected by Fetal Alcohol Spectrum Disorder (FASD) and their families * service/community navigation * education and community leadership development * training workshops * professional consultation * one-to-one support, counselling
Hours Mon-Fri 9 am-5 pm
Areas Served Ottawa (City of) ; Prescott and Russell United Counties ; Stormont, Dundas and Glengarry United Counties
Eligibility No age restrictions in Ottawa * Children and youth only in Prescott Russell and Stormont, Dundas * Glengarry * individuals affected by Fetal Alcohol Spectrum Disorder (FASD) and their families/caregivers * support workers and professionals
Application Self-referrals welcome * referral by friends, families, professionals accepted * contact a FASD Coordinator: Tanya Eichler, Janet Carioni, Nancy Lockwood, Maude Champagne, Pascal Gagné
Languages English ; French
Fees Service - minimal fee for longer workshops geared to supporting adults with FASD ; None - System navigation * workshops geared to supporting Children and Youth with FASD * one-hour workshops geared to supporting adults with FASD
Service Categories Disability Awareness Programs ~ Fetal Alcohol Spectrum Disorders ; Leadership Development ~ Fetal Alcohol Spectrum Disorders ; Specialized Information and Referral ~ Fetal Alcohol Spectrum Disorders ; Subject Specific Public Awareness/Education ~ Fetal Alcohol Spectrum Disorders
Waiting List No
Contact Information
Office Phone 613-761-9522 ext 234
Toll Free Phone 1-866-222-2138
TTY Phone 613-725-6175
E-Mail fasd@citizenadvocacy.org
Website www.citizenadvocacy.org/fetal-alcohol-resource-program/
Social Media Facebook Twitter
Primary Contact FASD Coordinators
Primary Executive Brian Tardif, Executive Director; Phone: 613-761-9522; Email: btardif@citizenadvocacy.org
Other Details
Funding City / Town ; Grants ; Fundraising ; Donations - Charitable Registration Number: 130362817 RR0001 ; United Way
Resources Website

Ottawa Legal Information Centre

Offers legal information services, such as general explanations regarding the law and other legal topics, and is not authorized to provide legal advice or legal assistance.

Record #: OCR1063 Last Full Update: 23 May 2018
Names
Alternate Name Centre d'information juridique d'Ottawa ; Community Legal Centre ; Legal Clinic ; Legal Information & Referral Services ; OLIC
Former Name Ottawa Legal Information Centre (2018)
Location & Accessibility
Located In Community Ottawa
Address & Map
85 Albert St, Unit 1400
Ottawa, ON K1P 6A4
 
View Google Map
Intersection Elgin St and Albert St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Partially Accessible - entrance only * braille elevator
Parking Pay parking lots * parking meters
Description and Services
Description (Service) Legal information and referral services offered on a confidential basis * all areas of law * 30 minute meeting with a lawyer, who can offer legal information * referral service to specialized resources in the province * help to determine the required legal forms * offers pamphlets, resources and information tools prepared by various legal organizations * commissioning of affidavits and notary public services * offers access to a computer  
 
The Centre does not provide legal advice or legal assistance
Hours Mon 1 pm-4 pm * Tue-Thu 9 am-12 noon, 1 pm-4 pm * Wed 5 pm-7 pm, by appointment only * Fri 9 am-12 noon
Areas Served Ontario
Eligibility No restrictions
Application Drop in or call * with or without an appointment * to make an appointment, contact the reception by telephone and ask to add your name to the call back list (the call will be returned within seven business days) 
 
Commissioning of affidavits and notary public services: bring printed documents and two identification documents along with you
Languages English ; French ; Interpretive Services
Fees None
Service Categories Certificates/Forms Assistance ~ Legal Issues ; Crime Victim Accompaniment Services ; Legal Information Services ; Notary Public Services ; Public Access Computers/Tools ; Specialized Information and Referral ~ Legal Issues
Contact Information
Office Phone 613-842-7462
Toll Free Phone 1-844-343-7462
Fax 613-842-8389
Website legalinfocentre.ca/
Social Media Facebook Twitter
Primary Contact Mrs Jocelyne Grzela, Administration and Reception, Association of French Speaking Jurists of Ontario; Phone: 613-842-7462 ext 221; Email: jgrzela@ajefo.ca
Primary Executive Miss Alexandra Waite, Assistant Executive Director, Association of French Speaking Jurists of Ontario; Phone: 613-842-7462 ext 227; Email: awaite@ajefo.ca
Other Details
Funding Federal - Department of Justice
Print Material Pamphlets * promotional leaflets * posters
Resources Website * access to a computer and Internet * print bilingual legal resources

Canadian Resource Centre for Victims of Crime

Assists victims & survivors by providing information & referral services, assisting with post-trial agencies (Correctional Services, Parole Board hearings), accessing financial benefits &am

Record #: OCR0691 Last Full Update: 29 Jul 2019
Names
Alternate Name CRCVC
Location & Accessibility
Located In Community Ottawa
Address & Map
141 Catherine St, Suite 100
Ottawa, ON K2P 1C3
 
View Google Map
Intersection O'Connor St and Bank St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Partially Accessible - Will make every effort to accommodate persons in need, including meeting off site
Parking Free parking for clients, across the street
Description and Services
Description (Service) Assist victims and survivors of violent crimes by helping them: 
* Obtain needed services and resources 
* Deal with post-trial agencies such as Correctional Service of Canada and the National Parole Board and/or financial benefits/compensation programs 
* Obtain long-term emotional support 
 
Other services includes: 
* Advancing of victims' rights by presenting the interests and perspectives of victims of crime to Government, at all levels 
* Provision of resource materials to crime victims and service providers in Canada
Hours Mon-Fri 8:30 am-4 pm
Areas Served Canada
Eligibility Ages: 15 year(s) and up 
 
Victims and survivors of serious crime
Application Call for more information or to make an appointment
Languages English ; French ; Romanian
Fees None
Service Categories Individual Advocacy ~ Crime Victims ; Victim's Rights Groups
Waiting List No
Contact Information
Office Phone 613-233-7614
Toll Free Phone 1-877-232-2610
Fax 613-822-4904
E-Mail crcvc@crcvc.ca
Website www.crcvc.ca
Social Media Facebook Instagram Twitter
Primary Executive Aline Vlasceanu, Interim Executive Director; Email: aline@crcvc.ca
Other Details
Established 1993
Funding Grants ; Donations - Charitable Registration Number: 135528701 RR0001
Print Material Publications * Information papers * National Justice Network monthly e-newsletter
Resources Website
Accreditation No

University of Ottawa Community Legal Clinic

  • Provides legal advice & representation to low-income persons regarding tenant's rights, criminal charges, small claims court matters, custody and access issues, child support, and peace bo
Record #: OCR1041 Last Full Update: 01 Nov 2018
Names
Alternate Name SLASS (Student Legal Aid) ; Student Legal Aid Services Society
Location & Accessibility
Located In Community Ottawa
Address & Map
17 Copernicus St
Ottawa, ON K1N 6N5
 
View Google Map
Intersection King Edward Ave and Laurier Ave E
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Pay parking lots * parking meters * daily parking passes * free occasional parking on the street
Description and Services
Description (Service) Student Legal Aid Services Society clinic * staffed by students and supervised by lawyers * provides legal services to low-income members of the community. 
 
Provides legal advice and representation on: Family law (including custody, access, support, restraining orders) * Tenant law (including repairs, rent deposits, Small Claims Court, evictions) * Criminal charges (including drug offences, theft, assault, mischief, some provincial offences) * Serious matters under the Highway Traffic Act and Compulsory Automobile Insurance Act  
 
Assists victims of crime with applications to the Criminal Injuries Compensation Board 
 
Conducts legal education presentations, participates in a variety of outreach activities for students and many community organizations.
Hours Administration Mon-Fri 9 am-5 pm * drop-in hours (Cancelled until Feb 28 2019, usually Mon, Wed 7 pm-9 pm) * Thu 2 pm-4 pm * closed for exams and training, please call for details
Areas Served Ottawa
Eligibility Recipients of social assistance, low-income citizens and full-time undergraduate students of University of Ottawa and Carleton University whose problems fall within the areas of the clinic's jurisdiction and Legal Aid Ontario.
Application Apply in person
Languages English ; French ; Interpretive Services
Fees None
Service Categories Community Legal Clinics ; Comprehensive Family Law Services ; Domestic/Family Violence Legal Services ; Legal Counselling ; Legal Counselling ~ Abused Women ; Legal Counselling ~ AIDS/HIV ; Legal Counselling ~ College/University Students ; Legal Counselling ~ Indigenous Communities ; Legal Counselling ~ Sexually Abused Adults ; Legal Counselling ~ Women ; Legal Information Services ; Tenant Rights Information/Counselling
Contact Information
Office Phone 613-562-5600
Fax 613-562-5602
Website commonlaw.uottawa.ca/community-legal-clinic/
Primary Executive Louise Toone, Director; Email: louise.toone@uottawa.ca
Other Details
Established 1848
Funding Provincial - Ministry of Training, Colleges and Universities * Legal Aid Ontario ; Donations - Charitable Registration Number: 119278877 RR0001 ; Fees ; University of Ottawa
Elections The Board of Governors is appointed.
Print Material Written material on legal issues * landlord-tenant rights * consumer protection * small claims * lecture series
Resources Website
Accreditation Yes, by the Ministry of Advanced Education and Skills Development

Legal Aid Ontario Client Service Centre

Provides legal aid services to eligible persons. Eligibility is based on financial, and legal factors.

Record #: MET0601 Last Full Update: 13 Dec 2018
Names
Alternate Name LAO ; Ontario Legal Aid
Location & Accessibility
Located In Community Toronto Downtown Central
Address & Map
Atrium on Bay
40 Dundas St W, Suite 200
Toronto, ON M5G 2H1
 
View Google Map
Intersection Bay St and Dundas St W
Physical Access Wheelchair accessible automatic main entrance - all street entrances except 40 Dundas St ; Easy access to elevator ; Elevator with braille and voice/tone features ; Wheelchair accessible washroom, assistance needed with door ; Designated parking in underground lot - automatic entrance ; Lowered service counter
Description and Services
Description (Service) Free legal information, advice and other services

Legal Aid Certificates -- reimburses participating lawyers for services rendered on behalf of client * client may have to agree to repay all or part of legal fees * financial assessment required * only granted for serious legal matters such as criminal, family or immigration and refugee law

Duty Counsel -- provides legal representation for low-income people appearing in court without a lawyer * advice and information * criminal, family and tenant cases * mental health duty counsel for persons living in psychiatric facilities

Community Legal Clinics -- nonprofit independent and specialty legal centres funded by Legal Aid Ontario -- see separate entries * legal assistance in areas such as housing law, social assistance and other income support programs * client may be asked to contribute towards disbursements

Family Law Service Centres (FLSC) -- range of legal resources and support for family matters -- see separate entries * located in Toronto Central, Toronto North, Newmarket, Brampton, Chatham and Sarnia * Family Law Information Centres (FLICs) -- advice lawyer * located at certain courts

Refugee Law Office -- legal assistance to refugee claimants and immigrants eligible for legal aid * see separate entry

LawFacts, www.lawfacts.ca -- online legal information
Hours Mon-Fri 8 am-5 pm
Areas Served Ontario
Eligibility Persons with low incomes * see below for specific services available to those accepted for legal certificate
Application Call for information and certificate application -- including summary legal advice for eligible clients
Languages English ; simultaneous interpretation available for 200 languages, including 18 Aboriginal languages and dialects
Service Categories Benefits Screening ~ Legal Issues ; Comprehensive Family Law Services ; Duty Counsel ; General Legal Aid ; Internet Information Resources ~ Legal Issues
Contact Information
Office Phone 416-979-1446
Toll Free Phone Ontario-wide 1-800-668-8258 * free from any pay phone, collect calls accepted
TTY Phone 416-598-8867 * toll-free 1-866-641-8867
Fax 416-979-8669
E-Mail info@lao.on.ca
Website www.legalaid.on.ca
Social Media Facebook Twitter YouTube

Reach Canada

Educates and informs persons with disabilities, family members, lawyers and the general public about the rights and interests of persons with disabilities and ensures that quality legal and social

Record #: OCR1591 Last Full Update: 13 Dec 2018
Location & Accessibility
Located In Community Ottawa
Address & Map
554 King Edward Bay
Ottawa, ON K1N 6N5
 
View Google Map
Intersection King Edward Ave and Laurier Ave E
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Parking meters * pay parking lot
Description and Services
Description (Service) Dedicated to educating and informing persons with disabilities, family members, lawyers and the general public about the rights and interests of persons with disabilities and ensuring that quality legal and social representation are provided. 
 
The Centre provides speakers to groups and educational programs * lawyer referral services for people with disabilities through a network of lawyers who volunteer.
Hours Mon-Thu 9 am-4:30 pm, Fri 9 am-3 pm
Areas Served Ottawa (City of)
Eligibility Persons with disabilities and family members, lawyers, mediators and the general public * anyone interested in the rights and interests of persons with disabilities
Application Call or visit the website to apply
Languages English ; French ; French lawyers are available
Fees None
Service Categories Disability Associations ; Disability Awareness Programs ; Disability Rights Groups ; Legal Assistance Referral Services ~ Disabilities Issues
Contact Information
Office Phone 613-236-6636
Toll Free Phone 1-888-669-4001
E-Mail reach@reach.ca
Website www.reach.ca
Social Media Facebook Twitter
Other Details
Established 1981
Funding Fundraising ; Donations - Charitable Registration Number: 107889297 RR0001
Elections The Board of Directors is elected.
Resources Website

ARCH Disability Law Centre

Community legal aid clinic for persons with disabilities including consumers of health, social or special education services.

Record #: MET0017 Last Full Update: 18 Sep 2018
Names
Alternate Name Disability Law Centre
Former Name Advocacy Resource Centre for the Handicapped (ARCH) (1996) ; ARCH: A Legal Resource Centre for Persons with Disabilities (2005)
Notes
Public Comments Collect calls accepted
Location & Accessibility
Located In Community Toronto Downtown Central
Address & Map
55 University Ave, 15th Fl
Toronto, ON M5J 2H7
 
View Google Map
Intersection University Ave and King St W
Physical Access Wheelchair accessible automatic main entrance ; Dedicated accessible washroom with all features ; Elevator with braille features
Description and Services
Description (Service) Community legal clinic

Summary Advice and Referral -- confidential advice and information related to disability issues * telephone service * limited representation in test case litigation * representation for individuals in priority cases * collect calls accepted * public speaking * law reform initiatives * adaptive technology workstations for Internet access, Monday-Friday 10 am-4 pm * electronic newsletter * funded by Legal Aid Ontario
Hours Mon-Fri 9 am-1 pm, 2 pm-5 pm; no intake on Thursdays
Areas Served Ontario
Boundaries Ontario
Eligibility People with disabilities * must meet financial and case eligibility guidelines
Application Call to speak with Information and Referral Worker
Languages English ; American Sign Language (ASL) - (interpreters by appointment) ; interpreters available in other languages by appointment
Fees None
Service Categories Community Legal Clinics ; Legal Counselling ~ People With Disabilities ; Legal Information Services ~ Disabilities Issues ; Legal Representation ~ People With Disabilities ; Legislative Advocacy ~ Disabilities Issues ; Protection and Advocacy for Individuals with Disabilities ; Public Internet Access Sites ~ People With Disabilities
Contact Information
Office Phone 416-482-8255
Toll Free Phone 1-866-482-2724
TTY Phone 416-482-1254 ; 1-866-482-2728
Fax 416-482-2981 ; 1-866-881-2723
E-Mail archlib@lao.on.ca
Website www.archdisabilitylaw.ca
Social Media Facebook Twitter
Primary Executive Robert Lattanzio, Executive Director
Other Details
Funding Regional / Municipal - Community Service Partnerships (CSP)

Office of the Public Guardian & Trustee [OPGT] - Ontario Ministry of the Attorney General

Manages the finances and property of adults who have been found incapable of managing their own affairs; is the decision maker of last resort for treatment & placement decisions for those indiv

Record #: OCR2601 Last Full Update: 05 Nov 2018
Location & Accessibility
Site Location West Centretown, in Little Italy
Located In Community Ottawa
Address & Map
351 Preston St, Suite 200
Ottawa, ON K1S 2E6
 
View Google Map
Intersection Carling Ave and Preston St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Pay indoor parking * pay parking lot * parking meters
Description and Services
Description (Service) Responsible for: 
 
Protecting Mentally Incapable People: Managing the finances and property of adults who have been found incapable of managing their own affairs * Services: guardianship or substitute decision making services for personal care in areas such as: food, shelter, clothing, hygiene, safety and health care * decision maker of last resort for treatment and placement decisions for those individuals who have no one else to do so * temporary guardianship unit can investigate situations where an incapable person may be at risk of abuse or neglect. 
 
Charitable Properties Program: Works with charities to help them deal with problems (i.e., improper investments, improper use of donated property) * inquires into complaints about charities * can protect the public's interest in how charities raise and use their money. 
 
Administration of Estates: May apply to become estate trustee of a person who has died in Ontario without a will, without known heirs in the province or where the heirs are children under the age of majority * responsible for ensuring that the blood relatives entitled by law receive the net proceeds of an intestate estate * routinely searches for the heirs of deceased persons whose estates are administered by the OPGT. 
 
Investing Perpetual Care Funds: Cemetery owners have the option of having the Public Guardian and Trustee act as trustee of their perpetual care trust funds * office pays out the annual income and cemetery owners use the interest earned on the trust funds for the upkeep of the cemetery. 
 
Dealing with Dissolved Corporations: when company's assets are forfeit to the Crown * office may sell property * persons having a legal or moral claim may apply under the Escheats Act for relief from forfeiture. 
 
Powers of Attorney and "Living Wills": Power of Attorney Kit helps appoint person to make decisions for oneself when no longer able to do so.
Hours Administration 8:30 am-5 pm * treatment decisions Mon-Fri 8:30 am-5 pm, Sat-Sun, statutory holidays 8:45 am-1:30 pm (answering machine but someone will call back as soon as possible)
Areas Served Frontenac County ; Hastings County ; Lanark County ; Leeds and Grenville United Counties ; Lennox and Addington County ; Ottawa (City of) ; Prescott and Russell United Counties ; Prince Edward County ; Renfrew County ; Stormont, Dundas and Glengarry United Counties
Eligibility No restrictions
Application Application process is complex * call or visit the website for more information * anyone who thinks someone might be at risk can call the investigation unit to assess the situation 1-800-366-0335
Languages English ; French ; American Sign Language (ASL) - as requested ; Quebec Sign Language (LSQ) - as requested
Fees Service - as described in legislation, check the website for details
Service Categories Adult Protective Services ; Charitable Organization Complaints ; Consumer Disclosure Laws ; Durable Power of Attorney for Asset Management ; Durable Power of Attorney for Health Care ; Living Wills ; Post Mortem Estate Administration ; Probate Assistance ; Trust Administration
Contact Information
Office Phone 613-241-1202
Toll Free Phone 1-800-891-0506 * Investigation Unit 1-800-366-0335
After Hours Phone Answering machine 1-800-387-2127
Fax 613-241-1567
Website www.attorneygeneral.jus.gov.on.ca
Primary Contact Sanaah Salameh, Program Support Assistant; Phone: 613-241-1484; Email: sanaah.salameh@ontario.ca
Alternate Contact Susan Brown, Team Leader; Phone: 613-241-1513; Email: susan.l.brown@ontario.ca
Primary Executive Angèle Richard, Area Manager, Eastern Region; Phone: 613-241-1551; Email: angele.richard@ontario.ca
Other Details
Established 1919
Funding Provincial
Resources Website
Accreditation No * Staff certified by their respective professional associations.